[Resolved] ICICI — BANK A/C | |
Attn: chanda kochar head icici bank india Apology letter dated 27/12/07 regarding sr49488509 recived from mr umesh keluskar branch manager of borivli east branch, mumbai keluskar borivli east branch, icici in response of compaint recorded on 10.12.07 first at borivli east I had called helpline of icici around 90 times till date and visited branch 30 times for getting compensation and apology but they are teasing me and saying u will not get even single rupee from us and neither apology letter Culprit: mr umesh keluskar branch manager of borivli east branch, mumbai branch manager borivli east branch Mr kiran rane coustomer care manger toll free chennai who is hiding from me from last 2 months to escape me. Police fir lodged against above branch dated:19/12/07 at 11 pm ist Severe misbehavoiur with gold-titanuim debit card holder of icici bank, thane west, sb/a/c[protected] and having gold amex card no Insult of gold account holder mr vishal kewal jain who is having gold saving account, gold debit card and gold credit card account given by icici bank, thane west Below are few highlighted calls (Name date and time mentioned) of officers) needed to be played to understand why i seek compensation and apology from icici: — • dhrama rav at 6.05 pm on 27/12/07 — ms george is denying who is bom of borivli branch. He had cut the phone. Mr umesh keluskar branch manager of borivli east branch, mumbai had bring security guard at 6.13 pm to leave me out. • mr ravinder guar today on 27/12/07 at 6.46 pm had failed to transfer to any executive ebven after so many requests • on 29/12/07 at borivli east branch at 3.30 pm — ms harshsista subadha emp id ni-122580 borivli east branch talked with zahir saikh regarding compensation of one lacks. Ms shraddha branch mgr locked the door and didn’t reply me as she ahd told all wrong information in last meeting • gahana acharya on 15/12/07 of thane branch told all wrong answers ie • she told titanium debit /plat debit card not exist at all which is wrong info while while hni a/c require 1 laksh for opening which all is wrong • on 15/12/07 mr sandeep csm time 5.15 pm talked ragina george emp id no-31550 date-10/12/07 and told all wrong info like • titanium debit card not exist which is again wrong • also she told that hni a/c reuiqre 5 lakh which is again wrong • subodh mohan on 27/12 at 1.20 pm told me to visit branch at 5 pm to take compensation and letter but when i attend borivli east branch mr umesh keluskar branch manager of borivli east branch, mumbai did not entertain me and threw me out with security guards • ratan prabha of andheri at 5 41 pm on 27/12/07 talk with mr umesh keluskar branch manager of borivli east branch, mumbai mgr of borivli east, she tried to become ignorant of all issue of compensation and she had failed to transfer line to mr kiran rane mam Mr sabir saikh at 5 49 pm on 27/12/07 had failed to transfer denied to transfer line to subodh madam/kiran rane and he is ignorant of all issue talked with george and cut phone without my pemission she had cut phone on last ocassion when i visited branch Mr deep on 14/01/08 at 5 41 pm talked with mr umesh keluskar branch manager of borivli east branch, mumbai who told dd is free for gold coustomers and that was again wrong information he cut the phone 3 times and threw me out with security guard, mr umesh keluskar branch manager of borivli east branch, mumbai is extremely afraid o f me now since i am 100 times more intelligent than him he had understand totally and accepted on this day. Renuka pujari thane on 27/12/07 at 5 49 pm she had fail to transfer lne to following persons : Mr sabir saikh, subodh mohan, ratan prabha, kiran rane, and took lot of time almost one hour for this and ms george of borivle east branch bom had denied to accept the call and mr umesh keluskar branch manager of borivli east branch, mumbai had cut phone infron Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 79 Comments | |
Comments
To
ICICI Bank, Bandra Kurla Complex
Mrs. Chandna Kochhar(MD-CEO-ICICI Bank)
Dear Sir,
Once again sorry to say that just now Ms. Pavitra Janga has send me mail saying that they have stopy giving personnal loan she should told this thing earlier why I have wasted my time yesterday cancelling all my busy schedule of my market research job. She should send me apology letter in ICICI letter head saying I have done the mistake or else cut his salary.
This is not a compliant about ICICI staff's of entire Navi Mumbai Belt but it is a advise from my side to your HR Department that how regular is your ICICI staff's and ther is long long comunication gap between your staff's and customer care executive/officer's even branch manager of Nerul (E), Navi Mumbai. Sir you can go through my email which I have send to your customer care officer even customer care executive( Mr. Mohd Mushraf-customer care officer & Ms. Pavitra Janga- customer care executive) you can go through my email given below Para-1, 2, 3 & 4 which I have mentioned every thing about my job or I think so I have given full Resume in Para-4.
Sir I have request them I just require only Rs.50, 000/- personal loan which I will be clear within 24 month whatever EMI will be there or I can also clear the same amount after 6 months whatever balance installement will be there. Why because I am doing part time market survey job and I am the Team leader of entire Navi Mumbai belt under my leader there are well train boy's and they are not graduate like your ICICI staff's they are all SSC or 9th standard fail. This Market Research company last say 25 years doing Market Survey or Research for different product say like banker's feed back, liquor companies feed back, insurance companies feed back etc etc.
Sir yestarday I have send sms to Nerul (E) Branch manager Mr. Mukesh Sharma my A/c no[protected] and my cell no and he told me that one of the executive will call you back but till now no one has called me and also Ms. Pavitra Janga has told me you just visit to our vashi branch and I have visited to your vashi branch after cancelling my all busy market survey data /feed back report. So after visiting to our vashi branch they told me that they have stop giving personal loan but how this can be happen after Ms. Pavitra Janga told me that you go and talk with concern person but at that time your conern person was busy with his mobile phone talking with some one and he told to his collegaue or someone else to handle my problem.
So sir you can just see that how much gap is there between staff's /customer care officer/ customer care executive and branch manager of Nerul (E).
Sorry to say once again sir that this why the corporate sector get job cutting /salary cutting why because of regular staff's you handling in your branches.
Thanks and once again requesting you if you bank are ready to give me personal loan I will pray to god that bank should grow up or else I will pray that more and more job cutting / salary cutting should go.
Thanks Sujeet Mukherjee
67214738 /4739
[protected]
ICICI Bank, Bandra Kurla Complex
Mrs. Chandna Kochhar(MD-CEO-ICICI Bank)
Dear Sir,
Once again sorry to say that just now Ms. Pavitra Janga has send me mail saying that they have stopy giving personnal loan she should told this thing earlier why I have wasted my time yesterday cancelling all my busy schedule of my market research job. She should send me apology letter in ICICI letter head saying I have done the mistake or else cut his salary.
This is not a compliant about ICICI staff's of entire Navi Mumbai Belt but it is a advise from my side to your HR Department that how regular is your ICICI staff's and ther is long long comunication gap between your staff's and customer care executive/officer's even branch manager of Nerul (E), Navi Mumbai. Sir you can go through my email which I have send to your customer care officer even customer care executive( Mr. Mohd Mushraf-customer care officer & Ms. Pavitra Janga- customer care executive) you can go through my email given below Para-1, 2, 3 & 4 which I have mentioned every thing about my job or I think so I have given full Resume in Para-4.
Sir I have request them I just require only Rs.50, 000/- personal loan which I will be clear within 24 month whatever EMI will be there or I can also clear the same amount after 6 months whatever balance installement will be there. Why because I am doing part time market survey job and I am the Team leader of entire Navi Mumbai belt under my leader there are well train boy's and they are not graduate like your ICICI staff's they are all SSC or 9th standard fail. This Market Research company last say 25 years doing Market Survey or Research for different product say like banker's feed back, liquor companies feed back, insurance companies feed back etc etc.
Sir yestarday I have send sms to Nerul (E) Branch manager Mr. Mukesh Sharma my A/c no[protected] and my cell no and he told me that one of the executive will call you back but till now no one has called me and also Ms. Pavitra Janga has told me you just visit to our vashi branch and I have visited to your vashi branch after cancelling my all busy market survey data /feed back report. So after visiting to our vashi branch they told me that they have stop giving personal loan but how this can be happen after Ms. Pavitra Janga told me that you go and talk with concern person but at that time your conern person was busy with his mobile phone talking with some one and he told to his collegaue or someone else to handle my problem.
So sir you can just see that how much gap is there between staff's /customer care officer/ customer care executive and branch manager of Nerul (E).
Sorry to say once again sir that this why the corporate sector get job cutting /salary cutting why because of regular staff's you handling in your branches.
Thanks and once again requesting you if you bank are ready to give me personal loan I will pray to god that bank should grow up or else I will pray that more and more job cutting / salary cutting should go.
Thanks Sujeet Mukherjee
67214738 /4739
[protected]
To
ICICI Bank, Bandra Kurla Complex
Mrs.Chanda Kochhar-(Md- CEO-ICICIBank)
Dear Sir,
Once again sorry to say that just now Ms. Pavitra Janga has send me mail saying that they have stopy giving personnal loan she should told this thing earlier why I have wasted my time yesterday cancelling all my busy schedule of my market research job. She should send me apology letter in ICICI letter head saying I have done the mistake or else cut his salary.
This is not a compliant about ICICI staff's of entire Navi Mumbai Belt but it is a advise from my side to your HR Department that how regular is your ICICI staff's and ther is long long comunication gap between your staff's and customer care executive/officer's even branch manager of Nerul (E), Navi Mumbai. Sir you can go through my email which I have send to your customer care officer even customer care executive( Mr. Mohd Mushraf-customer care officer & Ms. Pavitra Janga- customer care executive) you can go through my email given below Para-1, 2, 3 & 4 which I have mentioned every thing about my job or I think so I have given full Resume in Para-4.
Sir I have request them I just require only Rs.50, 000/- personal loan which I will be clear within 24 month whatever EMI will be there or I can also clear the same amount after 6 months whatever balance installement will be there. Why because I am doing part time market survey job and I am the Team leader of entire Navi Mumbai belt under my leader there are well train boy's and they are not graduate like your ICICI staff's they are all SSC or 9th standard fail. This Market Research company last say 25 years doing Market Survey or Research for different product say like banker's feed back, liquor companies feed back, insurance companies feed back etc etc.
Sir yestarday I have send sms to Nerul (E) Branch manager Mr. Mukesh Sharma my A/c no[protected] and my cell no and he told me that one of the executive will call you back but till now no one has called me and also Ms. Pavitra Janga has told me you just visit to our vashi branch and I have visited to your vashi branch after cancelling my all busy market survey data /feed back report. So after visiting to our vashi branch they told me that they have stop giving personal loan but how this can be happen after Ms. Pavitra Janga told me that you go and talk with concern person but at that time your conern person was busy with his mobile phone talking with some one and he told to his collegaue or someone else to handle my problem.
So sir you can just see that how much gap is there between staff's /customer care officer/ customer care executive and branch manager of Nerul (E).
Sorry to say once again sir that this why the corporate sector get job cutting /salary cutting why because of regular staff's you handling in your branches.
Thanks and once again requesting you if you bank are ready to give me personal loan I will pray to god that bank should grow up or else I will pray that more and more job cutting / salary cutting should go.
Thanks Sujeet Mukherjee
67214738 /4739
[protected]
economictimes.indiatimes.com/Chanda-Kochhar-MD-and-CEO-ICICI-Bank/articleshow/4484525.cms
********************************
Dear Customer,
As per the telephonic discussion, please be informed that below mentioned branches are dealing in loan and walk in branches, request you to approach them for further assistance.
Address:
ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp.Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Timings:
Working Days :- Monday to Friday.
By Cheque :- 10.00 a.m. to 06.00 p.m.
By Cash :- 10.00 am to 05:00 p.m
Saturday: 10.00 am to 02:00 p.m
Sincerely,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on http://www.icicibank.com/Pfsuser/channels/mobile/loanalerts.htm
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
Subject: SUSPECTED SPAM: Product: Feedback on CustomerFirst Series / Old Customer /[protected]@yahoo.co.in
To,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
Pavitra Janga I want the Telephone No with email ID of concern person who is dealing with personal loan at* Shri Ganesh CHS, Sector-1, Opp. Apna Bazar, * 132, areenja arcade, sector-17 & *The Emerald, Plot-B /195, Sector-12, Vashi. Pavitra Janga as I earlier told you about my brief history why needed urgent personal loan around say Rs. 50, 000/- & you are telling me go there and talk wiht them. See Pavitra Janga as I have already told you that I am busy with my Market Research Company and I am the Team Leader of enter Navi Mumbai belt & and under my team leadership I got say around 10 boy who are fully train about Market Research & how to take market survey of Banker's, Insurance Companies, Liquior Companies and so on. This train boys are some 8th pass, 9pass or SSC failed so I am busy with my Team Leader of Navi Mumbai and plus I am working full time at M/s. Dhoot Developers Pvt. Ltd. 504-506, B-wing, Sector-15, Great Eastern Summit, CBD- Belapur, Navi Mumbai- 400614. (Time 10:00 am to 7:00 pm) and after that I am busy with my Market Research job like calling to the customers about all different banker's credit cards also about insurance company. So Pavitra Janga I cannot visit to vashi branch as I told I am busy with my project say full time and plus parttime market research job. So please Pavitra Janga I am requesting if you can arrange some one to collect my document it will helpful to me and so you can send some one at my Dhoot Developers Pvt.Ltd. CDB- Belapur on 05th Aug'2009 at 4:00 pm sharp 4:00 pm.
*ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp.Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
*132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
*The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Awaiting your poistive reply very very soon thanks and have nice day
Thanking you
Dhoot Developers pvt.ltd
Sujeet Mukherjee
67214738/ [protected]
----- Forwarded Message ----
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Monday, 3 August, 2009 1:59:37 PM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Customer,
With reference to your e-mail, we understand that you are looking for personal loan, please be informed that as per the current process request you to approach our nearest loan branch for availing personal loan to assist you further.
Address:
ICICI Bank Ltd, RPG Towers, 248 Andheri Kurla Road, J.B. Nagar Andheri East Opp Kohinoor Int Hotel, Mumbai 400059
ICICI Bank Ltd., Reis Magos, Sutrale Road, off. Chandavarkar Lane, Borivali (W), Mumbai- 400092
RAOG DEPT.GRAUND FLOOR ZENITH HOUSE OPP RECE CORSE KESHVRAO KHADE MARG MAHALAXMI MUMBAI 34.
ICICI Bank Ltd., Sadguru Darshan, Road No. 3, Liberty Garden, Malad (W), Mumbai- 400064
Nariman Bhavan, 227, Nariman Point, Mumbai 400021, Maharashtra
215, Free Press House, Free Press Marg, Nariman Point, Mumbai- 400021
ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp.Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Timings:
Working Days :- Monday to Friday.
By Cheque :- 10.00 a.m. to 06.00 p.m.
By Cash :- 10.00 am to 05:00 p.m
Saturday: 10.00 am to 02:00 p.m
Sincerely,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on http://www.icicibank.com/Pfsuser/channels/mobile/loanalerts..htm
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
Subject: Product: Feedback on Customer First Series /Old Customer /[protected]@yahoo.co.in
To.
Mohd Mushraf(Customer Service Officer)
Till date no one has contact to me I am still waiting to here from you a positive reply, because every day I have to pay 4% Interest and collect the cash and pay the relative Doctors bill its comes around Rs.50, 000/- so that is why I am asking from ICICI bank a personal loan around Rs.50, 000/- and whate ever EMI permonth will be there for 3 years I will pay but I can also pay the full amount after 9 month whatever balance will be there after deducating 9month installement, because I am doing part time personal marketing reserach with Market Reserach Companies and I am the Team Head of Navi Mumbai area and this the company do the market reserach for different product say taking Bank's interview, taking Liquor company interview etc and so on. So once again sir I am requesting you do the needful at the earliest within 3 or maximum 4 working day to clear my problem what I am facing at present.
Sir please find full detail as below:-
1. Name Sujeet Mukherjee
2. Employee Salaried
3. Gross Income (inclusive with incentive) Rs.1, 72, 800/-
4. Date of Birth[protected]
5. Complete Postal Address: A7-NL2-20, Sector-03, Nerul, Navi Mumbai-
400706.
6. Tel. No[protected] /39 mobile 91-[protected].
7. Name of the company M/s. Dhoot Developers Private Limited (working
as Manager Administrative+ Marketing) (Dhoot Group of corporate
companies) 504-506, B-wing, Great Eastern Summit, Sector-15, CBD-
Belapur, Navi Mumbai-400614.
8. * S S C Passed from Pune Board 1980, H S C Passed from S P Mandli Institute;
Bombay Board 1984..
* Passed F Y B Com & S Y B Com from S P Mandli Institute Bombay Board
1985 & 1986.
* Studying T Y B Com from S P Mandli Institute from Bombay Board 1988. (But
I couldn’t complete the studies because on that year my Daddy got expired)
9. Total Work experience in my knowledge it will from *1989 to 2007 M/s. Garson
Engineering Private Limited, at Nana Chowk & Pune, Shivaji Nagar. (As a
Marketing Manager)
*From Jan'2008 to May'2008 M/s Hansa Research Pvt. Ltd. (As a Field Supervisor)
10. Current work experience form July'2008 till date working with Dhoot
Developers Pvt. Ltd.
11. Current residence address is 9 year is mentioned above
12. Previous residence from[protected] to my daddy retirement from we use to
staying at Matunga W. Railway Building 78/10 because my daddy was in W.
Railway as a Sectary to (Chief COSO W. Railway Department, Churchgate..) My
Daddy was expired on[protected] & Mother was expired on[protected].
Sir awaiting your positive reply
Thanks Sujeet Mukherjee
67214738 /[protected]
[protected][protected][protected][protected]
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Thursday, 30 July, 2009 7:38:27 AM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Mr. Mukherjee,
Thank you for providing the detail, your request for personal loan has been registered with us. The Service Reference number is SFA[protected]. Our executive will contact you within 2 working days.
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Mohd Mushraf
Customer Service Officer
ICICI Bank Limited
ICICI Bank Car loans wins CNBC AWAAZ Consumer Award 2008 for the " Most Preferred Auto Loan" for the 4th time in a row.
"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch.."
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
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ICICI Bank, Bandra Kurla Complex
Mrs.Chanda Kochhar-(Md- CEO-ICICIBank)
Dear Sir,
Once again sorry to say that just now Ms. Pavitra Janga has send me mail saying that they have stopy giving personnal loan she should told this thing earlier why I have wasted my time yesterday cancelling all my busy schedule of my market research job. She should send me apology letter in ICICI letter head saying I have done the mistake or else cut his salary.
This is not a compliant about ICICI staff's of entire Navi Mumbai Belt but it is a advise from my side to your HR Department that how regular is your ICICI staff's and ther is long long comunication gap between your staff's and customer care executive/officer's even branch manager of Nerul (E), Navi Mumbai. Sir you can go through my email which I have send to your customer care officer even customer care executive( Mr. Mohd Mushraf-customer care officer & Ms. Pavitra Janga- customer care executive) you can go through my email given below Para-1, 2, 3 & 4 which I have mentioned every thing about my job or I think so I have given full Resume in Para-4.
Sir I have request them I just require only Rs.50, 000/- personal loan which I will be clear within 24 month whatever EMI will be there or I can also clear the same amount after 6 months whatever balance installement will be there. Why because I am doing part time market survey job and I am the Team leader of entire Navi Mumbai belt under my leader there are well train boy's and they are not graduate like your ICICI staff's they are all SSC or 9th standard fail. This Market Research company last say 25 years doing Market Survey or Research for different product say like banker's feed back, liquor companies feed back, insurance companies feed back etc etc.
Sir yestarday I have send sms to Nerul (E) Branch manager Mr. Mukesh Sharma my A/c no[protected] and my cell no and he told me that one of the executive will call you back but till now no one has called me and also Ms. Pavitra Janga has told me you just visit to our vashi branch and I have visited to your vashi branch after cancelling my all busy market survey data /feed back report. So after visiting to our vashi branch they told me that they have stop giving personal loan but how this can be happen after Ms. Pavitra Janga told me that you go and talk with concern person but at that time your conern person was busy with his mobile phone talking with some one and he told to his collegaue or someone else to handle my problem.
So sir you can just see that how much gap is there between staff's /customer care officer/ customer care executive and branch manager of Nerul (E).
Sorry to say once again sir that this why the corporate sector get job cutting /salary cutting why because of regular staff's you handling in your branches.
Thanks and once again requesting you if you bank are ready to give me personal loan I will pray to god that bank should grow up or else I will pray that more and more job cutting / salary cutting should go.
Thanks Sujeet Mukherjee
67214738 /4739
[protected]
economictimes.indiatimes.com/Chanda-Kochhar-MD-and-CEO-ICICI-Bank/articleshow/4484525.cms
********************************
Dear Customer,
As per the telephonic discussion, please be informed that below mentioned branches are dealing in loan and walk in branches, request you to approach them for further assistance.
Address:
ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp.Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Timings:
Working Days :- Monday to Friday.
By Cheque :- 10.00 a.m. to 06.00 p.m.
By Cash :- 10.00 am to 05:00 p.m
Saturday: 10.00 am to 02:00 p.m
Sincerely,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on http://www.icicibank.com/Pfsuser/channels/mobile/loanalerts.htm
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
Subject: SUSPECTED SPAM: Product: Feedback on CustomerFirst Series / Old Customer /[protected]@yahoo.co.in
To,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
Pavitra Janga I want the Telephone No with email ID of concern person who is dealing with personal loan at* Shri Ganesh CHS, Sector-1, Opp. Apna Bazar, * 132, areenja arcade, sector-17 & *The Emerald, Plot-B /195, Sector-12, Vashi. Pavitra Janga as I earlier told you about my brief history why needed urgent personal loan around say Rs. 50, 000/- & you are telling me go there and talk wiht them. See Pavitra Janga as I have already told you that I am busy with my Market Research Company and I am the Team Leader of enter Navi Mumbai belt & and under my team leadership I got say around 10 boy who are fully train about Market Research & how to take market survey of Banker's, Insurance Companies, Liquior Companies and so on. This train boys are some 8th pass, 9pass or SSC failed so I am busy with my Team Leader of Navi Mumbai and plus I am working full time at M/s. Dhoot Developers Pvt. Ltd. 504-506, B-wing, Sector-15, Great Eastern Summit, CBD- Belapur, Navi Mumbai- 400614. (Time 10:00 am to 7:00 pm) and after that I am busy with my Market Research job like calling to the customers about all different banker's credit cards also about insurance company. So Pavitra Janga I cannot visit to vashi branch as I told I am busy with my project say full time and plus parttime market research job. So please Pavitra Janga I am requesting if you can arrange some one to collect my document it will helpful to me and so you can send some one at my Dhoot Developers Pvt.Ltd. CDB- Belapur on 05th Aug'2009 at 4:00 pm sharp 4:00 pm.
*ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp.Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
*132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
*The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Awaiting your poistive reply very very soon thanks and have nice day
Thanking you
Dhoot Developers pvt.ltd
Sujeet Mukherjee
67214738/ [protected]
----- Forwarded Message ----
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Monday, 3 August, 2009 1:59:37 PM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Customer,
With reference to your e-mail, we understand that you are looking for personal loan, please be informed that as per the current process request you to approach our nearest loan branch for availing personal loan to assist you further.
Address:
ICICI Bank Ltd, RPG Towers, 248 Andheri Kurla Road, J.B. Nagar Andheri East Opp Kohinoor Int Hotel, Mumbai 400059
ICICI Bank Ltd., Reis Magos, Sutrale Road, off. Chandavarkar Lane, Borivali (W), Mumbai- 400092
RAOG DEPT.GRAUND FLOOR ZENITH HOUSE OPP RECE CORSE KESHVRAO KHADE MARG MAHALAXMI MUMBAI 34.
ICICI Bank Ltd., Sadguru Darshan, Road No. 3, Liberty Garden, Malad (W), Mumbai- 400064
Nariman Bhavan, 227, Nariman Point, Mumbai 400021, Maharashtra
215, Free Press House, Free Press Marg, Nariman Point, Mumbai- 400021
ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp.Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Timings:
Working Days :- Monday to Friday.
By Cheque :- 10.00 a.m. to 06.00 p.m.
By Cash :- 10.00 am to 05:00 p.m
Saturday: 10.00 am to 02:00 p.m
Sincerely,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on http://www.icicibank.com/Pfsuser/channels/mobile/loanalerts..htm
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
Subject: Product: Feedback on Customer First Series /Old Customer /[protected]@yahoo.co.in
To.
Mohd Mushraf(Customer Service Officer)
Till date no one has contact to me I am still waiting to here from you a positive reply, because every day I have to pay 4% Interest and collect the cash and pay the relative Doctors bill its comes around Rs.50, 000/- so that is why I am asking from ICICI bank a personal loan around Rs.50, 000/- and whate ever EMI permonth will be there for 3 years I will pay but I can also pay the full amount after 9 month whatever balance will be there after deducating 9month installement, because I am doing part time personal marketing reserach with Market Reserach Companies and I am the Team Head of Navi Mumbai area and this the company do the market reserach for different product say taking Bank's interview, taking Liquor company interview etc and so on. So once again sir I am requesting you do the needful at the earliest within 3 or maximum 4 working day to clear my problem what I am facing at present.
Sir please find full detail as below:-
1. Name Sujeet Mukherjee
2. Employee Salaried
3. Gross Income (inclusive with incentive) Rs.1, 72, 800/-
4. Date of Birth[protected]
5. Complete Postal Address: A7-NL2-20, Sector-03, Nerul, Navi Mumbai-
400706.
6. Tel. No[protected] /39 mobile 91-[protected].
7. Name of the company M/s. Dhoot Developers Private Limited (working
as Manager Administrative+ Marketing) (Dhoot Group of corporate
companies) 504-506, B-wing, Great Eastern Summit, Sector-15, CBD-
Belapur, Navi Mumbai-400614.
8. * S S C Passed from Pune Board 1980, H S C Passed from S P Mandli Institute;
Bombay Board 1984..
* Passed F Y B Com & S Y B Com from S P Mandli Institute Bombay Board
1985 & 1986.
* Studying T Y B Com from S P Mandli Institute from Bombay Board 1988. (But
I couldn’t complete the studies because on that year my Daddy got expired)
9. Total Work experience in my knowledge it will from *1989 to 2007 M/s. Garson
Engineering Private Limited, at Nana Chowk & Pune, Shivaji Nagar. (As a
Marketing Manager)
*From Jan'2008 to May'2008 M/s Hansa Research Pvt. Ltd. (As a Field Supervisor)
10. Current work experience form July'2008 till date working with Dhoot
Developers Pvt. Ltd.
11. Current residence address is 9 year is mentioned above
12. Previous residence from[protected] to my daddy retirement from we use to
staying at Matunga W. Railway Building 78/10 because my daddy was in W.
Railway as a Sectary to (Chief COSO W. Railway Department, Churchgate..) My
Daddy was expired on[protected] & Mother was expired on[protected].
Sir awaiting your positive reply
Thanks Sujeet Mukherjee
67214738 /[protected]
[protected][protected][protected][protected]
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Thursday, 30 July, 2009 7:38:27 AM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Mr. Mukherjee,
Thank you for providing the detail, your request for personal loan has been registered with us. The Service Reference number is SFA[protected]. Our executive will contact you within 2 working days.
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Mohd Mushraf
Customer Service Officer
ICICI Bank Limited
ICICI Bank Car loans wins CNBC AWAAZ Consumer Award 2008 for the " Most Preferred Auto Loan" for the 4th time in a row.
"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch.."
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
[protected][protected][protected][protected]
Yahoo! recommends that you upgrade to the new and safer Internet Explorer 8.
[protected][protected][protected][protected]
Looking for local information? Find it on Yahoo! Local
[protected][protected][protected][protected]
Love Cricket? Check out live scores, photos, video highlights and more. Click here.
[protected][protected][protected][protected]
Love Cricket? Check out live scores, photos, video highlights and more. Click here..
To
ICICI Bank, Bandra Kurla Complex
Mrs.Chanda Kochhar-(Md- CEO-ICICIBank)
Dear Madam Chanda Kochhar (Md- Ceo- ICICI Bank)
Sorry to say madam all ICICI staff’s are irresponsible and they don’t know how to handle and talk or write a letter to customer even though I have mentioned earlier about my problem why I needed urgent personal loan around Rs. 50, 000/- as I am holding ICICI a/c[protected] from October’2006 I think so and this urgent personal loan I need to pay my relative doctor’s bills very very urgent or one of your staff will have go to heaven to pay the bills. See madam you can go through all my email given below which I am writing to your Ms. Pavitra Janga –customer care executive from 30th July ’2009. And later on Mr. Mohd Mushraf-customer care officer has asked my details which I have given my resume but on 13th Aug’2009 Ms. Pavitra Janga is telling me you people have stop giving personal loan. So madam why so much days gap to say me you people have stopped giving personal loan, she could had told me on 30th July’2009 that you people have stop. Who will bearer this 15days loss which I have collected cash from market at rate of 4% interest per day. So why people go to bank to open account they could have solve there problem from market itself.
So madam what to do now you only give me advise or otherwise some of your staff have to face the problem what I am facing at present.
Thank once again I am requesting you please sanction the loan amount.
Thanks and awaiting your positive reply very soon
Sujeet Mukherjee
Manager Administration +Marketing
Dhoot Developers Pvt. Ltd.
67214738 /[protected]
********************************************************************************
Complaint-1
Once again sorry to say that just now Ms. Pavitra Janga has send me mail saying that they have stop giving personal loan she should told this thing earlier why I have wasted my time yesterday cancelling all my busy schedule of my market research job. She should send me apology letter in ICICI letter head saying I have done the mistake or else cut his salary.
This is not a compliant about ICICI staff's of entire Navi Mumbai Belt but it is a advise from my side to your HR Department that how regular is your ICICI staff's and there is long long communication gap between your staff's and customer care executive/officer's even branch manager of Nerul (E), Navi Mumbai. Sir you can go through my email which I have send to your customer care officer even customer care executive (Mr. Mohd Mushraf-customer care officer & Ms. Pavitra Janga- customer care executive) you can go through my email given below Complaint 1, 2, 3 & 4 which I have mentioned every thing about my job or I think so I have given full Resume in Complaint-4.
Sir I have request them I just require only Rs.50, 000/- personal loan which I will be clear within 24 month whatever EMI will be there or I can also clear the same amount after 6 months whatever balance installment will be there. Why because I am doing part time market survey job and I am the Team leader of entire Navi Mumbai belt under my leader there are well train boy's and they are not graduate like your ICICI staff's they are all SSC or 9th standard fail. This Market Research company last say 25 years doing Market Survey or Research for different product say like banker's feed back, liquor companies feed back, insurance companies feed back etc etc.
Sir yesterday I have send sms to Nerul (E) Branch manager Mr. Mukesh Sharma my A/c no[protected] and my cell no and he told me that one of the executive will call you back but till now no one has called me and also Ms. Pavitra Janga has told me you just visit to our vashi branch and I have visited to your vashi branch after cancelling my all busy market survey data /feed back report. So after visiting to our vashi branch they told me that they have stop giving personal loan but how this can be happen after Ms. Pavitra Janga told me that you go and talk with concern person but at that time your concern person was busy with his mobile phone talking with some one and he told to his colleague or someone else to handle my problem.
So sir you can just see that how much gap is there between staff's /customer care officer/ customer care executive and branch manager of Nerul (E).
Sorry to say once again sir that this why the corporate sector get job cutting /salary cutting why because of regular staff's you handling in your branches.
Thanks and once again requesting you if you bank are ready to give me personal loan I will pray to god that bank should grow up or else I will pray that more and more job cutting / salary cutting should go.
Thanks Sujeet Mukherjee
67214738 /4739
[protected]
economictimes.indiatimes.com/Chanda-Kochhar-MD-and-CEO-ICICI-Bank/articleshow/4484525.cms
************************************
Complaint-2
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
Madam sorry to say that your ICICI's staff are not good in customer care service that is why in banker's & corporate sector all job cutting is going on and I will pray to god there should be more job cutting must go in banker's and corporate sector. Why because you told me to go and visit to your Vashi office, sector-1, sector-17 & sector-12 they told me that ICICI bank has totally stop giving personal loan.
That is why I am thinking to closed my ICICI bank and shifted to some nationalised or corporative bank they give me better service then you corporate bank people. They are ready to give me loan upto Rs. 50, 000/- without any reference and no further any documents.
Thanks madam you only one have given me moral support to go and visit to your bank
Again thanks and awaiting your positive reply very soon.
Thanks Sujeet Mukherjee
[protected]
*************************************
Reply back-ICICI department
----- Forwarded Message ----
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Tuesday, 4 August, 2009 3:01:29 PM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Customer,
As per the telephonic discussion, please be informed that below mentioned branches are dealing in loan and walk in branches, request you to approach them for further assistance.
Address:
ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp.Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Timings:
Working Days :- Monday to Friday.
By Cheque :- 10.00 a.m. to 06.00 p.m.
By Cash :- 10.00 am to 05:00 p.m
Saturday: 10.00 am to 02:00 p.m
Sincerely,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on http://www.icicibank.com/Pfsuser/channels/mobile/loanalerts.htm
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
Complaint-3
Subject: SUSPECTED SPAM: Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
To,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
Pavitra Janga I want the Telephone No with email ID of concern person who is dealing with personal loan at* Shri Ganesh CHS, Sector-1, Opp. Apna Bazar, * 132, areenja arcade, sector-17 & *The Emerald, Plot-B /195, Sector-12, Vashi. Pavitra Janga as I earlier told you about my brief history why needed urgent personal loan around say Rs. 50, 000/- & you are telling me go there and talk with them. See Pavitra Janga as I have already told you that I am busy with my Market Research Company and I am the Team Leader of enter Navi Mumbai belt & and under my team leadership I got say around 10 boy who are fully train about Market Research & how to take market survey of Banker's, Insurance Companies, Liquor Companies and so on. This train boys are some 8th pass, 9pass or SSC failed so I am busy with my Team Leader of Navi Mumbai and plus I am working full time at M/s. Dhoot Developers Pvt. Ltd. 504-506, B-wing, Sector-15, Great Eastern Summit, CBD- Belapur, Navi Mumbai- 400614. (Time 10:00 am to 7:00 pm) and after that I am busy with my Market Research job like calling to the customers about all different banker's credit cards also about insurance company. So Pavitra Janga I cannot visit to vashi branch as I told I am busy with my project say full time and plus part time market research job. So please Pavitra Janga I am requesting if you can arrange some one to collect my document it will helpful to me and so you can send some one at my Dhoot Developers Pvt. Ltd. CDB- Belapur on 05th Aug'2009 at 4:00 pm sharp 4:00 pm.
*ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp. Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
*132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
*The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Awaiting your poistive reply very very soon thanks and have nice day
Thanking you
Dhoot Developers pvt.ltd
Sujeet Mukherjee
67214738/ [protected]
Reply back –ICICI department
----- Forwarded Message ----
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Monday, 3 August, 2009 1:59:37 PM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Customer,
With reference to your e-mail, we understand that you are looking for personal loan, please be informed that as per the current process request you to approach our nearest loan branch for availing personal loan to assist you further.
Address:
ICICI Bank Ltd, RPG Towers, 248 Andheri Kurla Road, J.B. Nagar Andheri East Opp Kohinoor Int Hotel, Mumbai 400059
ICICI Bank Ltd., Reis Magos, Sutrale Road, off. Chandavarkar Lane, Borivali (W), Mumbai- 400092
RAOG DEPT.GRAUND FLOOR ZENITH HOUSE OPP RECE CORSE KESHVRAO KHADE MARG MAHALAXMI MUMBAI 34.
ICICI Bank Ltd., Sadguru Darshan, Road No. 3, Liberty Garden, Malad (W), Mumbai- 400064
Nariman Bhavan, 227, Nariman Point, Mumbai 400021, Maharashtra
215, Free Press House, Free Press Marg, Nariman Point, Mumbai- 400021
ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp. Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Timings:
Working Days :- Monday to Friday.
By Cheque :- 10.00 a.m. to 06.00 p.m.
By Cash :- 10.00 am to 05:00 p.m
Saturday: 10.00 am to 02:00 p.m
Sincerely,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on http://www.icicibank.com/Pfsuser/channels/mobile/loanalerts..htm
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
Subject: Product: Feedback on Customer First Series /Old Customer /[protected]@yahoo.co.in
Complaint-4
To.
Mohd Mushraf(Customer Service Officer)
Till date no one has contact to me I am still waiting to here from you a positive reply, because every day I have to pay 4% Interest and collect the cash and pay the relative Doctors bill its comes around Rs.50, 000/- so that is why I am asking from ICICI bank a personal loan around Rs.50, 000/- and what ever EMI per month will be there for 3 years I will pay but I can also pay the full amount after 9 month whatever balance will be there after deducting 9month installment, because I am doing part time personal marketing research with Market Research Companies and I am the Team Head of Navi Mumbai area and this the company do the market research for different product say taking Bank's interview, taking Liquor company interview etc and so on. So once again sir I am requesting you do the needful at the earliest within 3 or maximum 4 working day to clear my problem what I am facing at present.
Sir please find full detail as below:-
1. Name Sujeet Mukherjee
2. Employee Salaried
3. Gross Income (inclusive with incentive) Rs.1, 72, 800/-
4. Date of Birth[protected]
5. Complete Postal Address: A7-NL2-20, Sector-03, Nerul, Navi Mumbai-
400706.
6. Tel. No[protected] /39 mobile 91-[protected].
7. Name of the company M/s. Dhoot Developers Private Limited (working
as Manager Administrative+ Marketing) (Dhoot Group of corporate
companies) 504-506, B-wing, Great Eastern Summit, Sector-15, CBD-
Belapur, Navi Mumbai-400614.
8. * S S C Passed from Pune Board 1980, H S C Passed from S P Mandli Institute;
Bombay Board 1984..
* Passed F Y B Com & S Y B Com from S P Mandli Institute Bombay Board
1985 & 1986.
* Studying T Y B Com from S P Mandli Institute from Bombay Board 1988. (But
I couldn’t complete the studies because on that year my Daddy got expired)
9. Total Work experience in my knowledge it will from *1989 to 2007 M/s. Garson
Engineering Private Limited, at Nana Chowk & Pune, Shivaji Nagar. (As a
Marketing Manager)
*From Jan'2008 to May'2008 M/s Hansa Research Pvt. Ltd. (As a Field Supervisor)
10. Current work experience form July'2008 till date working with Dhoot
Developers Pvt. Ltd.
11. Current residence address is 9 year is mentioned above
12. Previous residence from[protected] to my daddy retirement from we use to
staying at Matunga W. Railway Building 78/10 because my daddy was in W.
Railway as a Sectary to (Chief COSO W. Railway Department, Churchgate..) My
Daddy was expired on[protected] & Mother was expired on[protected].
Sir awaiting your positive reply
Thanks Sujeet Mukherjee
67214738 /[protected]
************************************************
________________________________________
Reply Back-ICICI department
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Thursday, 30 July, 2009 7:38:27 AM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Mr. Mukherjee,
Thank you for providing the detail, your request for personal loan has been registered with us. The Service Reference number is SFA[protected]. Our executive will contact you within 2 working days.
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Mohd Mushraf
Customer Service Officer
ICICI Bank Limited
ICICI Bank Car loans wins CNBC AWAAZ Consumer Award 2008 for the " Most Preferred Auto Loan" for the 4th time in a row.
"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch.."
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
________________________________________
Yahoo! recommends that you upgrade to the new and safer Internet Explorer 8.
________________________________________
Looking for local information? Find it on Yahoo! Local
________________________________________
Love Cricket? Check out live scores, photos, video highlights and more. Click here.
________________________________________
Love Cricket? Check out live scores, photos, video highlights and more. Click here..
________________________________________
Love Cricket? Check out live scores, photos, video highlights and more. Click here.
________________________________________
Love Cricket? Check out live scores, photos, video highlights and more. Click here.
ICICI Bank, Bandra Kurla Complex
Mrs.Chanda Kochhar-(Md- CEO-ICICIBank)
Dear Madam Chanda Kochhar (Md- Ceo- ICICI Bank)
Sorry to say madam all ICICI staff’s are irresponsible and they don’t know how to handle and talk or write a letter to customer even though I have mentioned earlier about my problem why I needed urgent personal loan around Rs. 50, 000/- as I am holding ICICI a/c[protected] from October’2006 I think so and this urgent personal loan I need to pay my relative doctor’s bills very very urgent or one of your staff will have go to heaven to pay the bills. See madam you can go through all my email given below which I am writing to your Ms. Pavitra Janga –customer care executive from 30th July ’2009. And later on Mr. Mohd Mushraf-customer care officer has asked my details which I have given my resume but on 13th Aug’2009 Ms. Pavitra Janga is telling me you people have stop giving personal loan. So madam why so much days gap to say me you people have stopped giving personal loan, she could had told me on 30th July’2009 that you people have stop. Who will bearer this 15days loss which I have collected cash from market at rate of 4% interest per day. So why people go to bank to open account they could have solve there problem from market itself.
So madam what to do now you only give me advise or otherwise some of your staff have to face the problem what I am facing at present.
Thank once again I am requesting you please sanction the loan amount.
Thanks and awaiting your positive reply very soon
Sujeet Mukherjee
Manager Administration +Marketing
Dhoot Developers Pvt. Ltd.
67214738 /[protected]
********************************************************************************
Complaint-1
Once again sorry to say that just now Ms. Pavitra Janga has send me mail saying that they have stop giving personal loan she should told this thing earlier why I have wasted my time yesterday cancelling all my busy schedule of my market research job. She should send me apology letter in ICICI letter head saying I have done the mistake or else cut his salary.
This is not a compliant about ICICI staff's of entire Navi Mumbai Belt but it is a advise from my side to your HR Department that how regular is your ICICI staff's and there is long long communication gap between your staff's and customer care executive/officer's even branch manager of Nerul (E), Navi Mumbai. Sir you can go through my email which I have send to your customer care officer even customer care executive (Mr. Mohd Mushraf-customer care officer & Ms. Pavitra Janga- customer care executive) you can go through my email given below Complaint 1, 2, 3 & 4 which I have mentioned every thing about my job or I think so I have given full Resume in Complaint-4.
Sir I have request them I just require only Rs.50, 000/- personal loan which I will be clear within 24 month whatever EMI will be there or I can also clear the same amount after 6 months whatever balance installment will be there. Why because I am doing part time market survey job and I am the Team leader of entire Navi Mumbai belt under my leader there are well train boy's and they are not graduate like your ICICI staff's they are all SSC or 9th standard fail. This Market Research company last say 25 years doing Market Survey or Research for different product say like banker's feed back, liquor companies feed back, insurance companies feed back etc etc.
Sir yesterday I have send sms to Nerul (E) Branch manager Mr. Mukesh Sharma my A/c no[protected] and my cell no and he told me that one of the executive will call you back but till now no one has called me and also Ms. Pavitra Janga has told me you just visit to our vashi branch and I have visited to your vashi branch after cancelling my all busy market survey data /feed back report. So after visiting to our vashi branch they told me that they have stop giving personal loan but how this can be happen after Ms. Pavitra Janga told me that you go and talk with concern person but at that time your concern person was busy with his mobile phone talking with some one and he told to his colleague or someone else to handle my problem.
So sir you can just see that how much gap is there between staff's /customer care officer/ customer care executive and branch manager of Nerul (E).
Sorry to say once again sir that this why the corporate sector get job cutting /salary cutting why because of regular staff's you handling in your branches.
Thanks and once again requesting you if you bank are ready to give me personal loan I will pray to god that bank should grow up or else I will pray that more and more job cutting / salary cutting should go.
Thanks Sujeet Mukherjee
67214738 /4739
[protected]
economictimes.indiatimes.com/Chanda-Kochhar-MD-and-CEO-ICICI-Bank/articleshow/4484525.cms
************************************
Complaint-2
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
Madam sorry to say that your ICICI's staff are not good in customer care service that is why in banker's & corporate sector all job cutting is going on and I will pray to god there should be more job cutting must go in banker's and corporate sector. Why because you told me to go and visit to your Vashi office, sector-1, sector-17 & sector-12 they told me that ICICI bank has totally stop giving personal loan.
That is why I am thinking to closed my ICICI bank and shifted to some nationalised or corporative bank they give me better service then you corporate bank people. They are ready to give me loan upto Rs. 50, 000/- without any reference and no further any documents.
Thanks madam you only one have given me moral support to go and visit to your bank
Again thanks and awaiting your positive reply very soon.
Thanks Sujeet Mukherjee
[protected]
*************************************
Reply back-ICICI department
----- Forwarded Message ----
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Tuesday, 4 August, 2009 3:01:29 PM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Customer,
As per the telephonic discussion, please be informed that below mentioned branches are dealing in loan and walk in branches, request you to approach them for further assistance.
Address:
ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp.Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Timings:
Working Days :- Monday to Friday.
By Cheque :- 10.00 a.m. to 06.00 p.m.
By Cash :- 10.00 am to 05:00 p.m
Saturday: 10.00 am to 02:00 p.m
Sincerely,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on http://www.icicibank.com/Pfsuser/channels/mobile/loanalerts.htm
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
Complaint-3
Subject: SUSPECTED SPAM: Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
To,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
Pavitra Janga I want the Telephone No with email ID of concern person who is dealing with personal loan at* Shri Ganesh CHS, Sector-1, Opp. Apna Bazar, * 132, areenja arcade, sector-17 & *The Emerald, Plot-B /195, Sector-12, Vashi. Pavitra Janga as I earlier told you about my brief history why needed urgent personal loan around say Rs. 50, 000/- & you are telling me go there and talk with them. See Pavitra Janga as I have already told you that I am busy with my Market Research Company and I am the Team Leader of enter Navi Mumbai belt & and under my team leadership I got say around 10 boy who are fully train about Market Research & how to take market survey of Banker's, Insurance Companies, Liquor Companies and so on. This train boys are some 8th pass, 9pass or SSC failed so I am busy with my Team Leader of Navi Mumbai and plus I am working full time at M/s. Dhoot Developers Pvt. Ltd. 504-506, B-wing, Sector-15, Great Eastern Summit, CBD- Belapur, Navi Mumbai- 400614. (Time 10:00 am to 7:00 pm) and after that I am busy with my Market Research job like calling to the customers about all different banker's credit cards also about insurance company. So Pavitra Janga I cannot visit to vashi branch as I told I am busy with my project say full time and plus part time market research job. So please Pavitra Janga I am requesting if you can arrange some one to collect my document it will helpful to me and so you can send some one at my Dhoot Developers Pvt. Ltd. CDB- Belapur on 05th Aug'2009 at 4:00 pm sharp 4:00 pm.
*ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp. Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
*132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
*The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Awaiting your poistive reply very very soon thanks and have nice day
Thanking you
Dhoot Developers pvt.ltd
Sujeet Mukherjee
67214738/ [protected]
Reply back –ICICI department
----- Forwarded Message ----
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Monday, 3 August, 2009 1:59:37 PM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Customer,
With reference to your e-mail, we understand that you are looking for personal loan, please be informed that as per the current process request you to approach our nearest loan branch for availing personal loan to assist you further.
Address:
ICICI Bank Ltd, RPG Towers, 248 Andheri Kurla Road, J.B. Nagar Andheri East Opp Kohinoor Int Hotel, Mumbai 400059
ICICI Bank Ltd., Reis Magos, Sutrale Road, off. Chandavarkar Lane, Borivali (W), Mumbai- 400092
RAOG DEPT.GRAUND FLOOR ZENITH HOUSE OPP RECE CORSE KESHVRAO KHADE MARG MAHALAXMI MUMBAI 34.
ICICI Bank Ltd., Sadguru Darshan, Road No. 3, Liberty Garden, Malad (W), Mumbai- 400064
Nariman Bhavan, 227, Nariman Point, Mumbai 400021, Maharashtra
215, Free Press House, Free Press Marg, Nariman Point, Mumbai- 400021
ICICI Bank Ltd., Shop No 14, 15 & 16, Shri Ganesh CHS, Sector 1, Opp. Apna Bazar, Vashi - 400703, Navi Mumbai Dist.
132, arenja arcade, sector 17, near apna bazar, vashi, navi mumbai -400705
The Emerald, Plot-B/195, Sec-12, Vashi- 400703
Timings:
Working Days :- Monday to Friday.
By Cheque :- 10.00 a.m. to 06.00 p.m.
By Cash :- 10.00 am to 05:00 p.m
Saturday: 10.00 am to 02:00 p.m
Sincerely,
Pavitra Janga
Customer Service Executive
ICICI Bank Limited
ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on http://www.icicibank.com/Pfsuser/channels/mobile/loanalerts..htm
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
Subject: Product: Feedback on Customer First Series /Old Customer /[protected]@yahoo.co.in
Complaint-4
To.
Mohd Mushraf(Customer Service Officer)
Till date no one has contact to me I am still waiting to here from you a positive reply, because every day I have to pay 4% Interest and collect the cash and pay the relative Doctors bill its comes around Rs.50, 000/- so that is why I am asking from ICICI bank a personal loan around Rs.50, 000/- and what ever EMI per month will be there for 3 years I will pay but I can also pay the full amount after 9 month whatever balance will be there after deducting 9month installment, because I am doing part time personal marketing research with Market Research Companies and I am the Team Head of Navi Mumbai area and this the company do the market research for different product say taking Bank's interview, taking Liquor company interview etc and so on. So once again sir I am requesting you do the needful at the earliest within 3 or maximum 4 working day to clear my problem what I am facing at present.
Sir please find full detail as below:-
1. Name Sujeet Mukherjee
2. Employee Salaried
3. Gross Income (inclusive with incentive) Rs.1, 72, 800/-
4. Date of Birth[protected]
5. Complete Postal Address: A7-NL2-20, Sector-03, Nerul, Navi Mumbai-
400706.
6. Tel. No[protected] /39 mobile 91-[protected].
7. Name of the company M/s. Dhoot Developers Private Limited (working
as Manager Administrative+ Marketing) (Dhoot Group of corporate
companies) 504-506, B-wing, Great Eastern Summit, Sector-15, CBD-
Belapur, Navi Mumbai-400614.
8. * S S C Passed from Pune Board 1980, H S C Passed from S P Mandli Institute;
Bombay Board 1984..
* Passed F Y B Com & S Y B Com from S P Mandli Institute Bombay Board
1985 & 1986.
* Studying T Y B Com from S P Mandli Institute from Bombay Board 1988. (But
I couldn’t complete the studies because on that year my Daddy got expired)
9. Total Work experience in my knowledge it will from *1989 to 2007 M/s. Garson
Engineering Private Limited, at Nana Chowk & Pune, Shivaji Nagar. (As a
Marketing Manager)
*From Jan'2008 to May'2008 M/s Hansa Research Pvt. Ltd. (As a Field Supervisor)
10. Current work experience form July'2008 till date working with Dhoot
Developers Pvt. Ltd.
11. Current residence address is 9 year is mentioned above
12. Previous residence from[protected] to my daddy retirement from we use to
staying at Matunga W. Railway Building 78/10 because my daddy was in W.
Railway as a Sectary to (Chief COSO W. Railway Department, Churchgate..) My
Daddy was expired on[protected] & Mother was expired on[protected].
Sir awaiting your positive reply
Thanks Sujeet Mukherjee
67214738 /[protected]
************************************************
________________________________________
Reply Back-ICICI department
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
To: sujeet mukherjee <[protected]@yahoo.co.in>
Sent: Thursday, 30 July, 2009 7:38:27 AM
Subject: RE:'ICICICARE=[protected]' Product: Feedback on Customer First Series / Old Customer /[protected]@yahoo.co.in
Dear Mr. Mukherjee,
Thank you for providing the detail, your request for personal loan has been registered with us. The Service Reference number is SFA[protected]. Our executive will contact you within 2 working days.
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Mohd Mushraf
Customer Service Officer
ICICI Bank Limited
ICICI Bank Car loans wins CNBC AWAAZ Consumer Award 2008 for the " Most Preferred Auto Loan" for the 4th time in a row.
"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch.."
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
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Dear Sir,
Greeting from Sathi - Bangalore!
We would like to infrom you that Sathi (NGO) is working in runaway children on Railway Station. Sathi had received funds from donors and runing the peoject. Sathi having FCRA A/c in ING VYSYA BANK at Raichur. Now ICICI bank is a intermediate bank ( Everychild UK to SATHI Raichur ING vysya Bank).
Sathi had received fund from Everychild UK through ICICI Bank Thane to FCRA A/C ING Vysya bank at Raichur with effect from April-09 onwards.We need bank advise from ICICI Bank Thane.
We request to you provide us Bank advise from April-09 to Aug-09.
Thanking you
Regards
Jyothi
Greeting from Sathi - Bangalore!
We would like to infrom you that Sathi (NGO) is working in runaway children on Railway Station. Sathi had received funds from donors and runing the peoject. Sathi having FCRA A/c in ING VYSYA BANK at Raichur. Now ICICI bank is a intermediate bank ( Everychild UK to SATHI Raichur ING vysya Bank).
Sathi had received fund from Everychild UK through ICICI Bank Thane to FCRA A/C ING Vysya bank at Raichur with effect from April-09 onwards.We need bank advise from ICICI Bank Thane.
We request to you provide us Bank advise from April-09 to Aug-09.
Thanking you
Regards
Jyothi
Hi,
i don't want the emi to be debited this time from my account any more for policy 03389300.
i had not authorized to debit my bank account to this policy and i am not intrested in this policy at all. this is what i am complaining from the past 2 years
and asking to refund my amount i don't want any add ons. the add ons should be communicated to me orally and not thru post the only insurance that bank told me is regarding the insurance for house and that is one time payment and i had agreed for it and no one from you company has told me that i had given an add on as a complimantary. complimantories are ment to make the customer happy but not screw him.
i have been calling your customer care when first time my bank account has got debited for this policy till that time no one has communicated to me and i don;t trust letters as i haven't even got the original documents of my home loan from the icici bank. so i damn trust letters
i want my funds( 2 yrs emi) to be reverted back to my account and intrest on that amount and my phone bills for calling your customercare
last time when i lodged a complaint one of your manager prem( Secunderabad branch near sangeeth theatre ) called me asked me to come down to the branch and when i called him that i am coming to branch he said he will not be available and will send an executive to my office and he told me that he will explain the product and other products so that i can change to any other product if i want and he also told that if i am not willing to any of those products he will try his best to revert my money and when i called him today he says i havent given u any option other than closing and keeo quite. even he promised me that he can take care of my home loan intrest rate
i want this to be sorted ASAP
i am not intrested in this policy at all none of you guys explained me before giving it to me as add on neither told me that you are giving me an add on
Don't take granted that customer is willing to take the policy if he has not reverted back in 15 days after delivery date. if the bank is conjuice enough to call him and get the confirmation how can you expect a normal person to call uncessarly to all the insurance companies and tell them that boss i am not intrested and where is the proff that he has agreed. if there are any add on please do inform the customer over fone or personally and not thru letters. and i strongly say that icici policies are such a way that customer feels happy when he is coming to your products and feels very bad once he has taken ypur products as the polices never take care of retaing the customer they only try for getting more customer base.
Regards,
Ravi
i don't want the emi to be debited this time from my account any more for policy 03389300.
i had not authorized to debit my bank account to this policy and i am not intrested in this policy at all. this is what i am complaining from the past 2 years
and asking to refund my amount i don't want any add ons. the add ons should be communicated to me orally and not thru post the only insurance that bank told me is regarding the insurance for house and that is one time payment and i had agreed for it and no one from you company has told me that i had given an add on as a complimantary. complimantories are ment to make the customer happy but not screw him.
i have been calling your customer care when first time my bank account has got debited for this policy till that time no one has communicated to me and i don;t trust letters as i haven't even got the original documents of my home loan from the icici bank. so i damn trust letters
i want my funds( 2 yrs emi) to be reverted back to my account and intrest on that amount and my phone bills for calling your customercare
last time when i lodged a complaint one of your manager prem( Secunderabad branch near sangeeth theatre ) called me asked me to come down to the branch and when i called him that i am coming to branch he said he will not be available and will send an executive to my office and he told me that he will explain the product and other products so that i can change to any other product if i want and he also told that if i am not willing to any of those products he will try his best to revert my money and when i called him today he says i havent given u any option other than closing and keeo quite. even he promised me that he can take care of my home loan intrest rate
i want this to be sorted ASAP
i am not intrested in this policy at all none of you guys explained me before giving it to me as add on neither told me that you are giving me an add on
Don't take granted that customer is willing to take the policy if he has not reverted back in 15 days after delivery date. if the bank is conjuice enough to call him and get the confirmation how can you expect a normal person to call uncessarly to all the insurance companies and tell them that boss i am not intrested and where is the proff that he has agreed. if there are any add on please do inform the customer over fone or personally and not thru letters. and i strongly say that icici policies are such a way that customer feels happy when he is coming to your products and feels very bad once he has taken ypur products as the polices never take care of retaing the customer they only try for getting more customer base.
Regards,
Ravi
To
Chanda Kochhar
Managing Director and Chief Executive Officer ICICI Bank
IT IS SHOCKING TO POINT OUT THAT I HAVE REPEATEDLY SPOKEN TO THE CUSTOMERE SINCE 03 SEP 2009 AND PUT UP MY COMPLAINT FEW DAYS BACK BUT IT IS HEIGHT OF INEFFICIENCY OF ICICI BANK THAT NONE HAS RESPONDED NOR TAKEN ANY ACTION TO REDRESS MY PROBLEM
I am Col K L Jaspal operating two accounts i.e. joint account of mine and my wife No.[protected] and another joint account with my son Kamal Deep Jaspal S/B A/C no[protected], though I have three accounts in the ICICI bank Faridabad, Sector 21C.
As per my request I was receiving regular message alerts whenever there has been transactions of Rs. 5000/- and more. It is most unfortunate and disappointing to say that since 03 Sep 2009, in spite of repeatedly speaking and explaining the problem of non receipt of message alerts after 01 Sep 2009, the ICICI bank has completely failed to redress the problem. This problem is such that it can be resolved immediately on initiating the required action. I am having my account in the bank since 2002. Such a problem though never came in the past, but this time, no one seems to be attending to the problem. I cannot imagine if the staff of this bank which is one of the leading banks could be having such an inefficient staff. I am rather most disappointed by this act of ICICI authorities; in effect do not find appropriate words to express my anguish. I want to request the appropriate authorities to inform me if the problem cannot be resolved because of their inefficiency to enable me to change my banker please.
I hope the head office is informed to take action in the matter please or let me know if I am required to approach ombudsman in the matter. Some one must talk to me to listen to my problem in person please.
Thanks.
Col. K L Jaspal, tel [protected], mob-[protected], [protected].
Email [protected]@yahoo.co.in
Chanda Kochhar
Managing Director and Chief Executive Officer ICICI Bank
IT IS SHOCKING TO POINT OUT THAT I HAVE REPEATEDLY SPOKEN TO THE CUSTOMERE SINCE 03 SEP 2009 AND PUT UP MY COMPLAINT FEW DAYS BACK BUT IT IS HEIGHT OF INEFFICIENCY OF ICICI BANK THAT NONE HAS RESPONDED NOR TAKEN ANY ACTION TO REDRESS MY PROBLEM
I am Col K L Jaspal operating two accounts i.e. joint account of mine and my wife No.[protected] and another joint account with my son Kamal Deep Jaspal S/B A/C no[protected], though I have three accounts in the ICICI bank Faridabad, Sector 21C.
As per my request I was receiving regular message alerts whenever there has been transactions of Rs. 5000/- and more. It is most unfortunate and disappointing to say that since 03 Sep 2009, in spite of repeatedly speaking and explaining the problem of non receipt of message alerts after 01 Sep 2009, the ICICI bank has completely failed to redress the problem. This problem is such that it can be resolved immediately on initiating the required action. I am having my account in the bank since 2002. Such a problem though never came in the past, but this time, no one seems to be attending to the problem. I cannot imagine if the staff of this bank which is one of the leading banks could be having such an inefficient staff. I am rather most disappointed by this act of ICICI authorities; in effect do not find appropriate words to express my anguish. I want to request the appropriate authorities to inform me if the problem cannot be resolved because of their inefficiency to enable me to change my banker please.
I hope the head office is informed to take action in the matter please or let me know if I am required to approach ombudsman in the matter. Some one must talk to me to listen to my problem in person please.
Thanks.
Col. K L Jaspal, tel [protected], mob-[protected], [protected].
Email [protected]@yahoo.co.in
IT IS SHOCKING TO POINT OUT THAT I HAVE REPEATEDLY SPOKEN TO THE CUSTOMERE SINCE 03 SEP 2009 AND PUT UP MY COMPLAINT FEW DAYS BACK BUT IT IS HEIGHT OF INEFFICIENCY OF ICICI BANK THAT NONE HAS RESPONDED NOR TAKEN ANY ACTION TO REDRESS MY PROBLEM
I am Col K L Jaspal operating two accounts i.e. joint account of mine and my wife No.[protected] and another joint account with my son Kamal Deep Jaspal S/B A/C no[protected], though I have three accounts in the ICICI bank Faridabad, Sector 21C.
As per my request I was receiving regular message alerts whenever there has been transactions of Rs. 5000/- and more. It is most unfortunate and disappointing to say that since 03 Sep 2009, in spite of repeatedly speaking and explaining the problem of non receipt of message alerts after 01 Sep 2009, the ICICI bank has completely failed to redress the problem. This problem is such that it can be resolved immediately on initiating the required action. I am having my account in the bank since 2002. Such a problem though never came in the past, but this time, no one seems to be attending to the problem. I cannot imagine if the staff of this bank which is one of the leading banks could be having such an inefficient staff. I am rather most disappointed by this act of ICICI authorities; in effect do not find appropriate words to express my anguish. I want to request the appropriate authorities to inform me if the problem cannot be resolved because of their inefficiency to enable me to change my banker please.
I hope the head office is informed to take action in the matter please or let me know if I am required to approach ombudsman in the matter. Some one must talk to me to listen to my problem in person please.
Thanks.
Col. K L Jaspal, tel [protected], mob-[protected], [protected].
Email [protected]@yahoo.co.in
I am Col K L Jaspal operating two accounts i.e. joint account of mine and my wife No.[protected] and another joint account with my son Kamal Deep Jaspal S/B A/C no[protected], though I have three accounts in the ICICI bank Faridabad, Sector 21C.
As per my request I was receiving regular message alerts whenever there has been transactions of Rs. 5000/- and more. It is most unfortunate and disappointing to say that since 03 Sep 2009, in spite of repeatedly speaking and explaining the problem of non receipt of message alerts after 01 Sep 2009, the ICICI bank has completely failed to redress the problem. This problem is such that it can be resolved immediately on initiating the required action. I am having my account in the bank since 2002. Such a problem though never came in the past, but this time, no one seems to be attending to the problem. I cannot imagine if the staff of this bank which is one of the leading banks could be having such an inefficient staff. I am rather most disappointed by this act of ICICI authorities; in effect do not find appropriate words to express my anguish. I want to request the appropriate authorities to inform me if the problem cannot be resolved because of their inefficiency to enable me to change my banker please.
I hope the head office is informed to take action in the matter please or let me know if I am required to approach ombudsman in the matter. Some one must talk to me to listen to my problem in person please.
Thanks.
Col. K L Jaspal, tel [protected], mob-[protected], [protected].
Email [protected]@yahoo.co.in
To
ICICI Bank, Bandra Kurla Complex
Mrs. Chandna Kochhar(MD-CEO-ICICI Bank)
Dear mem.. i have working in collection agency i am working in icici potpolio icici pl skip and i am a( skip tracer) computer oprater of and mis oprater but i have no satisfide his job becouse i have my dream the job in your bank so plz i req you to give the jobs in your bank...
aapka jeeven bhar abhari rahuga
mahendra singh
[protected]
ICICI Bank, Bandra Kurla Complex
Mrs. Chandna Kochhar(MD-CEO-ICICI Bank)
Dear mem.. i have working in collection agency i am working in icici potpolio icici pl skip and i am a( skip tracer) computer oprater of and mis oprater but i have no satisfide his job becouse i have my dream the job in your bank so plz i req you to give the jobs in your bank...
aapka jeeven bhar abhari rahuga
mahendra singh
[protected]
I am soma sekhar katari, your customer having saving's account no[protected], ihave opened this account recently, my request is keep mobile allert to my account, my mobile no is [protected], i have allready applied for it and i also got message in my mobile that i have regestered, but when i am giving sms as IBAL for my account balance to 5676766, iam getting message that i have not regestered, so please consider my request and keep mobile allert to my account,
dear sir i was send a requestletter in To ICICI BANK NRI Branch Mumbai(Code:- 0004) For Check Book But Untill I did Not received My Mob:- No.is +[protected] I am Working In Riyadh K.S.A., if now you want send my Cheque book then call me I will tel You My Addresse.
Thank's regards
Thank's regards
I want to just know that if I write any complaint against ICICI Bank someone resolve my problem?????
Chandnas IT Consultants — Amount still not get refunded
Hi,Its over 5 month the waiting list ticket amount still not get refunded. I called so many time to irctc and sent a mails also but everytime they are saying wait for next couple of days or again sent a mail. How many months I have to wait for it? Details are as follows
Transaction Details
PNR Number [protected]
Booked On [protected]
Transaction ID [protected]
Ticket Type eticket
Class 3A
Internet Service Charge Rs 40.00
Date Of Journey 09/5/2009
Ticket Charge Rs 5376.00
Bank ICICI Total Rs 5416.00
Train No 2413
Railway Zone NR
From Station JAIPUR(JP) IRCTC Zone
CCM/Refund, Northern Railway New Delhi
To Station JAMMU TAWI(JAT) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
6 Rajani Rathore 27 Female 0000 Booked
Reason For TDR : Waiting Ticket / WL1
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 21-May-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00
Respected Madam,
My self Ajay Pandey after my card payment in September, 2009
* Your people send me October, 09 statement with fine, interest & taxes etc.?
* they block my card?
* Recovery Officer call in my Office every day when i am on leave why?
* when i am on leave & purchased some items in shop than shopkeeper told sir your card is blocked?
* in this matter i call to PBO more than 50 times in a month & 10 times e mail every time they give only complaint no. but they have not solve my problem.
* complaint no.SR[protected] dated 19.09.09, SR[protected] dated 04.10.09 & SR[protected] dated 30.10.09
after my payment why i will suffer above problem.
thanking you
ajay pandey
My self Ajay Pandey after my card payment in September, 2009
* Your people send me October, 09 statement with fine, interest & taxes etc.?
* they block my card?
* Recovery Officer call in my Office every day when i am on leave why?
* when i am on leave & purchased some items in shop than shopkeeper told sir your card is blocked?
* in this matter i call to PBO more than 50 times in a month & 10 times e mail every time they give only complaint no. but they have not solve my problem.
* complaint no.SR[protected] dated 19.09.09, SR[protected] dated 04.10.09 & SR[protected] dated 30.10.09
after my payment why i will suffer above problem.
thanking you
ajay pandey
I have taken a Car Loan from ICICI Bank Loan Account No. for loan LALUC[protected]. Recently received a SMS message from ICICI Bank instead of asking thru' letter or by telephone "PLEASE GIVE YOUR UPDATED BANK ACCOUNT NO. FOR LOAN LALUC[protected] BY VISITING THE NEAREST ICICI LOAN SERVICING BRANC, SO THAT ECS DEBIT FROM JAN 2010 DOES NOT FAIL." I do not know that why the debit will fail if I am having sufficient amount in my account. What is reason for doing the above SMS? Wether any installment missed or failed? If so, please tell us instead of doing SMS to confuse the consumer unnecessarily.
Attention : Ms. Chanda D. Kochhar,
-Original Message
Subject: Others
Branch Id : 0334 Account Id :[protected]
This is with reference to the withdrawal made in Bangalore as per details below. For the withdrawal of Rs.5000/- only Rs. 4100/- came out of the machine. 24/03/2010 ATM/CASH WDL/24-03-10/15:22:38/0 DR INR 5, 000.00
It is shocking that a Bank of such stature is running a staff with so much laid back attitude. To begin with the 100 rupee denominations coming in between the 500 rupee bunch seemed malicious & mischievous. Secondly the withdrawal was done after my wife had met with a scooter accident. Repeated response to call up the helpline number elicited poor response.
Next day personally went to the ICICI Bank at Bangalore & lodged a complaint. The staff here was extremely helpful. I was promised action within 7 days. I did get a SMS on the 29th March that the mistake is accepted & the money will be credited to my account. Today is 6th April. So far nothing has moved. If an SMS could be sent, should it take so long to rectify the mistake. When no refund was deposited to the account till 8th of April sent in a mail for which I get a very funny & contradictry reply.
Dear Mr. Cetlur,
We understand your concern.
We at atm recon end verified the transaction with atm logs and found it to be a successful withdrawal and also there was no excess cash found in the ATM for the said period. Hence, the amount of Rs.900 cannot be reversed.
However during bulk closure, the closure comment in SR was wrongly updated as "ATM TRANSACTION AMOUNTING TO RS.- HAS BEEN REVERSED TO YOUR ACCOUNT ON 29/03/2010., , -"
With apology on wrong closure comments, we confirm that the transaction is successful as per atm logs and we shall be unable to reverse the same.
We regret for the inconvenience caused.
Sincerely,
Pavani
Account Manager
dear pavani,
I am least bothered about the logs as a customer. I do not like to be cheated. I have already explained that the 100 rupee notes were hidden in between 5oo rupee notes. Surely the machine cannot differentiate between the denominations. It is a man made mischief & unacceptable. Even if the amount is trivial 900/- I am firm that it should be refunded. You will leave me very less choice but to expose this whole eposide in the newspapers & seek alternate route of solutions.
The guard at the ATM was informed immediately by my wife who was given the helpline number. As she had had an accident & required the money to pay for the CT Scan, she counted & found the deficit.
This incident happened on the 23rd March. 29th March I get the SMS promising reversal. & today you tell me this. Sorry totally unacceptable.
Kindly give me the mail ID of Mrs. Kochar So I can report this incident.
early reply expected.regards,
May look into the matter earliest.
Regards,
Cetlur.
-Original Message
Subject: Others
Branch Id : 0334 Account Id :[protected]
This is with reference to the withdrawal made in Bangalore as per details below. For the withdrawal of Rs.5000/- only Rs. 4100/- came out of the machine. 24/03/2010 ATM/CASH WDL/24-03-10/15:22:38/0 DR INR 5, 000.00
It is shocking that a Bank of such stature is running a staff with so much laid back attitude. To begin with the 100 rupee denominations coming in between the 500 rupee bunch seemed malicious & mischievous. Secondly the withdrawal was done after my wife had met with a scooter accident. Repeated response to call up the helpline number elicited poor response.
Next day personally went to the ICICI Bank at Bangalore & lodged a complaint. The staff here was extremely helpful. I was promised action within 7 days. I did get a SMS on the 29th March that the mistake is accepted & the money will be credited to my account. Today is 6th April. So far nothing has moved. If an SMS could be sent, should it take so long to rectify the mistake. When no refund was deposited to the account till 8th of April sent in a mail for which I get a very funny & contradictry reply.
Dear Mr. Cetlur,
We understand your concern.
We at atm recon end verified the transaction with atm logs and found it to be a successful withdrawal and also there was no excess cash found in the ATM for the said period. Hence, the amount of Rs.900 cannot be reversed.
However during bulk closure, the closure comment in SR was wrongly updated as "ATM TRANSACTION AMOUNTING TO RS.- HAS BEEN REVERSED TO YOUR ACCOUNT ON 29/03/2010., , -"
With apology on wrong closure comments, we confirm that the transaction is successful as per atm logs and we shall be unable to reverse the same.
We regret for the inconvenience caused.
Sincerely,
Pavani
Account Manager
dear pavani,
I am least bothered about the logs as a customer. I do not like to be cheated. I have already explained that the 100 rupee notes were hidden in between 5oo rupee notes. Surely the machine cannot differentiate between the denominations. It is a man made mischief & unacceptable. Even if the amount is trivial 900/- I am firm that it should be refunded. You will leave me very less choice but to expose this whole eposide in the newspapers & seek alternate route of solutions.
The guard at the ATM was informed immediately by my wife who was given the helpline number. As she had had an accident & required the money to pay for the CT Scan, she counted & found the deficit.
This incident happened on the 23rd March. 29th March I get the SMS promising reversal. & today you tell me this. Sorry totally unacceptable.
Kindly give me the mail ID of Mrs. Kochar So I can report this incident.
early reply expected.regards,
May look into the matter earliest.
Regards,
Cetlur.
Dear Sir/ Madam,
My self-prem bhandari has take bike loan from your bank in the year Aug'05. I have give my loan amount as per the EMI of 18 month.
I do yet not have the NOC from the bank.
I had contacted with many people from your bank, but body has responded satisfactory.
Kindly do the needful as soon as possible, so that I can remove the hypnotization form the RC book.
Prem Bhandari
[protected]
jamshedpur
My self-prem bhandari has take bike loan from your bank in the year Aug'05. I have give my loan amount as per the EMI of 18 month.
I do yet not have the NOC from the bank.
I had contacted with many people from your bank, but body has responded satisfactory.
Kindly do the needful as soon as possible, so that I can remove the hypnotization form the RC book.
Prem Bhandari
[protected]
jamshedpur
To
THE GOVERNER/BANKING OMBUDSMAN
R B I, NEW DELHI
14/04/2010
SUB. CHEATING OF RS.270000. FROM CASH COUNTER IN ICICI BANK, ROHTAK WITH THE CONNIVANCE OF THE BANK. DISSATISFIED WITH BANK’S REPLY
SIR
I WENT TO ROHTAK BRANCH OF ICICI BANK ON 03/04/2010 AT 10.15 AM. TO FORE-CLOSE MY LOAN ACCOUNT NO.NHROH[protected].THE BANK GAVE ME A SLIP AND ASKED ME TO DEPOSIT RS.643617 DOWNSTAIRS AT THE CASH COUNTER.
WHILE COMING DOWNSTAIRS A YOUNG BOY OF 18-20 YEARS OF AGE TOLD ME THAT HE HAS BEEN SENT BY ONE PUNEET TO HELP ME, (PUNEET IS KNOWN TO ME AND IS AN EMPLOYEE OF THE SAME BANK)THE BOY TOOK ME TO THE BRANCH MANAGER'S OFFICE, WHERE THE MANAGER ASKED FOR MY PAN CARD.THE MANAGER SENT US TO ANOTHER OFFICIAL AND THE SAME OFFICIAL SENT US TO THE CASH COUNTER, WHERE HE TALKED TO THE CASHIERS AS IF HE WERE THEIR COLLEAGUE.I WAS ASKED AT THE CASH COUNTER TO AFFIX PINK SLIPS ON THE COMPLETE PACKETS.AS I ALREADY HAD FILLED UP THE PAY- IN -SLIP. I PUT UP THE MONEY ON THE CASH COUNTER. HE FIRST GAVE RS.270000 (ALL 1000/- NOTES) TO THE CASHIER AT COUNTER NO.2 AND THEN TOOK MY PAN CARD TO GET IT PHOTOSTATED. WHEN THE BOY DID NOT TURN UP AFTER FIVE MINUTES, I ASKED FROM THE CASHIER ABOUT MY MONEY, THE CASHIER REPLIED THAT THE BOY DID NOT GIVE THEM ANY MONEY.I IMMEDIATELY CONTACTED THE MANAGER, WHO, INSTEAD OF CO-OPERTING ME, STARTED ACCUSING ME.HE EVEN DID NOT ALLOW ME TO CALL THE POLICE.I, THEN CALLED THE POLICE FROM MY MOBILE PHONE.WHEN POLICE ASKED THE MANAGER TO SHOW THE RECORDINGS OF THE VIDEO FOOTAGE, HE COULD NOT DO SO IMMEDITELY, OTHERWISE POLICE WOULD HAVE CAUGHT THE BOY.
THE MANAGER CALLED THE CCTV EXPERTS FROM NARNAUL, WHO REACHED THE BANK ONLY AFTER 5PM.THE EXPERTS INFORMED THE POLICE THAT CCTV HAS NOT BEEN RECORDING SINCE 30/03/2010.WITH THIS ALL MY HOPES TO RECOVER MY HARDEARNED MONEY SHATTERED.
IN THESE CIRCUMSTANCES THE FOLLOWING QUESTIONS ARISE.
1. WHO WAS THE BOY, HOW HE WAS WELL VERSED WITH THE BANKING PROCEDURES.(MUST BE SOME COLLECTION AGENT/CASUAL/ADHOC EMPLOYEE OF THE BANK)
2. WHY THE OFFICIALS WERE BEHAVING FRIENDLY WITH HIM.
3. HOW HE WAS AWARE OF THE FACT THAT CCTV HAS NOT BEEN RECORDING.THAT IS WHY HE WAS BEHAVING SO BOLDLY BEFORE THE CASH COUNTER, WHERE CCTV CAMERAS WERE INSTALLED.THIS IS NOT POSSIBLE WITHOUT THE CONNIVANCE OF THE BANK.
4. HOW HE COULD KNOW THAT PINK SLIPS WERE PLACED BEHIND THE CASH COUNTER.
5. WHY THERE WAS SO MUCH MISMANAGEMENT AT THE CASH COUNTER, BESIDES THE FACT THAT THE CUSTOMERS HAVE TO GET TOKENS FROM A MACHINE.WHY SOME ONE OF THE BANK OFFICIALS WAS NOT THERE TO MANAGE THE RUSH.
6.HAS THE BANK ANY REPLY FOR NON-FUNCIIONING OF CCTV RECORDINGS.IF THE SAME BRANCH WOULD HAVE BEEN LOOTED, THEN WHAT WOULD HAVE THE BANK DONE OR CCTVS WERE SWITCHED OFF DELIBERATELY TO HELP THE CHEATS.
7. HAS THE BANK NO RESPONSIBILITY TO PROTCT THE CUSTOMERS IN THEIR OWN PREMISES
8. WHY A CUSTOMER WITH HUGE CASH IS HARRASED TO MOVE FROM ONE COUNTER TO ANOTHER COUNTER.
9.WHY THE BANK MANAGER DID NOT ALLOW THE CASH TO BE COUNTED AT COUNTER NO.2 FOR MY SATISFACTION.
10. WHY THE BRANCH MANAGER DID NOT CALL THE POLICE .WHY HE WILLINGLY DELAYED THE INVETIGATION PROCESS
11.THE BANK HAS NOT EVEN SHOWN ANY SYMPATHY TO THE CUSTOMER FOR HIS LOSS.MANY MANY THANKS TO THE ASIA’S LARGEST PVT. BANK.
IN MANY OF THE ADVERTISEMENTS ON TV AND NEWSPAPERS ICICI BANK HAS BEEN DEPICTED AS VERY FRIENDLY BANK, THIS MAY CREATE AN IMPRESSION ON THE CUSTOMERS LIKE ME, WHO IS HOLDING A DOCTORATE DEGREE IN LITERATURE, THAT BANK IS PROVIDING HELP TO THE CUSTOMER BUT THE REALITY IS VERY PAINFUL.THE BANK HELPS THE CHEATS TO DUPE THE CUTOMERS OF THEIR VALUABLE MONEY..IN REPLY TO MY E MAIL THE BANK HAS GIVEN THE FOLLOWING REPLY ON 13/4/2010(SERVICE REFERENCE SR[protected]
“ACCORDING TO THE CONFIRMATION RECEIVED THE CASH WAS TAKEN BY A STRANGER WHO WAS NEITHER WEARING THE CORPORATE ATTIRE NOR WAS WEARING AN I –CARD AND ALSO NOBODY IN THE BANK INRODUCED THE STRANGER. HENCE REGARDING YOUR CASH WE REQUEST YOU TO FOLLOW UP LEGLLY.”
THE ABOVE REPLY DO NOT COVER MANY SECURITY LAPSES AT THE BRANCH AND THE ACTION TAKEN AGAINST THE RESPONSIBLE OFFICERS FOR THEIR CALLOUS ATTITUDE
FURTHERT IN RESPONSE TO THIS REPLY I AM ATTACHING TWO PHOTOGRAPHS OF THE SAME BRANCH (09/04/2010 ;2.18 PM) WHERE AN EMPLOYEE OF THE BANK IS WORKING AT COUNTER NO, 4 WEARING BLUE SHIRT, (NOT UNIFORM) AND WITHOUT I- CARD, AND ANOTHER GIRL CONVERSING.ALMOST HALF OF THE BRANCH AND ALL COLLECTION AGENTS AND OTHER CASUAL EMPLOYEES DO NOT FOLLOW THE DRESS CODE.THEREFORE BANK CAN NOT SHEDOFF ITS RESPONSIBILITIES SO EASILY ONLY ON THE ABOVE BASES.
DR. ARUN BHATIA
148/23, D L F COLONY COPY OF THE FIR IS ATTACHED
ROHTAK-124001
MOBILE.[protected]
[protected]@gmail.com
THE GOVERNER/BANKING OMBUDSMAN
R B I, NEW DELHI
14/04/2010
SUB. CHEATING OF RS.270000. FROM CASH COUNTER IN ICICI BANK, ROHTAK WITH THE CONNIVANCE OF THE BANK. DISSATISFIED WITH BANK’S REPLY
SIR
I WENT TO ROHTAK BRANCH OF ICICI BANK ON 03/04/2010 AT 10.15 AM. TO FORE-CLOSE MY LOAN ACCOUNT NO.NHROH[protected].THE BANK GAVE ME A SLIP AND ASKED ME TO DEPOSIT RS.643617 DOWNSTAIRS AT THE CASH COUNTER.
WHILE COMING DOWNSTAIRS A YOUNG BOY OF 18-20 YEARS OF AGE TOLD ME THAT HE HAS BEEN SENT BY ONE PUNEET TO HELP ME, (PUNEET IS KNOWN TO ME AND IS AN EMPLOYEE OF THE SAME BANK)THE BOY TOOK ME TO THE BRANCH MANAGER'S OFFICE, WHERE THE MANAGER ASKED FOR MY PAN CARD.THE MANAGER SENT US TO ANOTHER OFFICIAL AND THE SAME OFFICIAL SENT US TO THE CASH COUNTER, WHERE HE TALKED TO THE CASHIERS AS IF HE WERE THEIR COLLEAGUE.I WAS ASKED AT THE CASH COUNTER TO AFFIX PINK SLIPS ON THE COMPLETE PACKETS.AS I ALREADY HAD FILLED UP THE PAY- IN -SLIP. I PUT UP THE MONEY ON THE CASH COUNTER. HE FIRST GAVE RS.270000 (ALL 1000/- NOTES) TO THE CASHIER AT COUNTER NO.2 AND THEN TOOK MY PAN CARD TO GET IT PHOTOSTATED. WHEN THE BOY DID NOT TURN UP AFTER FIVE MINUTES, I ASKED FROM THE CASHIER ABOUT MY MONEY, THE CASHIER REPLIED THAT THE BOY DID NOT GIVE THEM ANY MONEY.I IMMEDIATELY CONTACTED THE MANAGER, WHO, INSTEAD OF CO-OPERTING ME, STARTED ACCUSING ME.HE EVEN DID NOT ALLOW ME TO CALL THE POLICE.I, THEN CALLED THE POLICE FROM MY MOBILE PHONE.WHEN POLICE ASKED THE MANAGER TO SHOW THE RECORDINGS OF THE VIDEO FOOTAGE, HE COULD NOT DO SO IMMEDITELY, OTHERWISE POLICE WOULD HAVE CAUGHT THE BOY.
THE MANAGER CALLED THE CCTV EXPERTS FROM NARNAUL, WHO REACHED THE BANK ONLY AFTER 5PM.THE EXPERTS INFORMED THE POLICE THAT CCTV HAS NOT BEEN RECORDING SINCE 30/03/2010.WITH THIS ALL MY HOPES TO RECOVER MY HARDEARNED MONEY SHATTERED.
IN THESE CIRCUMSTANCES THE FOLLOWING QUESTIONS ARISE.
1. WHO WAS THE BOY, HOW HE WAS WELL VERSED WITH THE BANKING PROCEDURES.(MUST BE SOME COLLECTION AGENT/CASUAL/ADHOC EMPLOYEE OF THE BANK)
2. WHY THE OFFICIALS WERE BEHAVING FRIENDLY WITH HIM.
3. HOW HE WAS AWARE OF THE FACT THAT CCTV HAS NOT BEEN RECORDING.THAT IS WHY HE WAS BEHAVING SO BOLDLY BEFORE THE CASH COUNTER, WHERE CCTV CAMERAS WERE INSTALLED.THIS IS NOT POSSIBLE WITHOUT THE CONNIVANCE OF THE BANK.
4. HOW HE COULD KNOW THAT PINK SLIPS WERE PLACED BEHIND THE CASH COUNTER.
5. WHY THERE WAS SO MUCH MISMANAGEMENT AT THE CASH COUNTER, BESIDES THE FACT THAT THE CUSTOMERS HAVE TO GET TOKENS FROM A MACHINE.WHY SOME ONE OF THE BANK OFFICIALS WAS NOT THERE TO MANAGE THE RUSH.
6.HAS THE BANK ANY REPLY FOR NON-FUNCIIONING OF CCTV RECORDINGS.IF THE SAME BRANCH WOULD HAVE BEEN LOOTED, THEN WHAT WOULD HAVE THE BANK DONE OR CCTVS WERE SWITCHED OFF DELIBERATELY TO HELP THE CHEATS.
7. HAS THE BANK NO RESPONSIBILITY TO PROTCT THE CUSTOMERS IN THEIR OWN PREMISES
8. WHY A CUSTOMER WITH HUGE CASH IS HARRASED TO MOVE FROM ONE COUNTER TO ANOTHER COUNTER.
9.WHY THE BANK MANAGER DID NOT ALLOW THE CASH TO BE COUNTED AT COUNTER NO.2 FOR MY SATISFACTION.
10. WHY THE BRANCH MANAGER DID NOT CALL THE POLICE .WHY HE WILLINGLY DELAYED THE INVETIGATION PROCESS
11.THE BANK HAS NOT EVEN SHOWN ANY SYMPATHY TO THE CUSTOMER FOR HIS LOSS.MANY MANY THANKS TO THE ASIA’S LARGEST PVT. BANK.
IN MANY OF THE ADVERTISEMENTS ON TV AND NEWSPAPERS ICICI BANK HAS BEEN DEPICTED AS VERY FRIENDLY BANK, THIS MAY CREATE AN IMPRESSION ON THE CUSTOMERS LIKE ME, WHO IS HOLDING A DOCTORATE DEGREE IN LITERATURE, THAT BANK IS PROVIDING HELP TO THE CUSTOMER BUT THE REALITY IS VERY PAINFUL.THE BANK HELPS THE CHEATS TO DUPE THE CUTOMERS OF THEIR VALUABLE MONEY..IN REPLY TO MY E MAIL THE BANK HAS GIVEN THE FOLLOWING REPLY ON 13/4/2010(SERVICE REFERENCE SR[protected]
“ACCORDING TO THE CONFIRMATION RECEIVED THE CASH WAS TAKEN BY A STRANGER WHO WAS NEITHER WEARING THE CORPORATE ATTIRE NOR WAS WEARING AN I –CARD AND ALSO NOBODY IN THE BANK INRODUCED THE STRANGER. HENCE REGARDING YOUR CASH WE REQUEST YOU TO FOLLOW UP LEGLLY.”
THE ABOVE REPLY DO NOT COVER MANY SECURITY LAPSES AT THE BRANCH AND THE ACTION TAKEN AGAINST THE RESPONSIBLE OFFICERS FOR THEIR CALLOUS ATTITUDE
FURTHERT IN RESPONSE TO THIS REPLY I AM ATTACHING TWO PHOTOGRAPHS OF THE SAME BRANCH (09/04/2010 ;2.18 PM) WHERE AN EMPLOYEE OF THE BANK IS WORKING AT COUNTER NO, 4 WEARING BLUE SHIRT, (NOT UNIFORM) AND WITHOUT I- CARD, AND ANOTHER GIRL CONVERSING.ALMOST HALF OF THE BRANCH AND ALL COLLECTION AGENTS AND OTHER CASUAL EMPLOYEES DO NOT FOLLOW THE DRESS CODE.THEREFORE BANK CAN NOT SHEDOFF ITS RESPONSIBILITIES SO EASILY ONLY ON THE ABOVE BASES.
DR. ARUN BHATIA
148/23, D L F COLONY COPY OF THE FIR IS ATTACHED
ROHTAK-124001
MOBILE.[protected]
[protected]@gmail.com
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Toll Group — misplaced courior
I have booked a packet against dkt no.[protected] for Patna on 31/7/09 but still not received there at patna plz confirm status on priority.Tanweer
[protected]