[Resolved]  ICICI — not received courier

ICICI — deficiency in service

Sir/Madam,

While recognizing ICICI Bank Ltd. as my primary financial services provider, I wish to express my immense agony, financial losses, and undue harassment, I had to face due to deficiency in service, for which I demand that I may be compensated adequately, failing which I shall be free to move the consumer court within ten working days of the receipt of this notice at your end.

Facts of the case

I have two accounts in ICICI Green Park Branch, New Delhi. One is the saving bank account number[protected], and the other is the Car OD account number[protected]. I paid an amount of Rs.10,000.00 (Rs. Ten thousand only) credited to Car OD account, debited from the savings account number[protected]. However, the amount of Rs. 10,000.00 was debited from my account on October 11 (check number 419000, transaction number SB 8190973/[protected] but the same had not been credited to my CAR OD Account. However on enquiries from the customer care and the nearest branch of ICICI bank, I was told that the said amount had been credited to my ICICI credit card account. On further enquiry from the customer care, credit card, I was informed that Rs.10,000.00 had not been credited in my credit card account.

The issues

Where has Rs. 10000.00 gone?
Why was it credited or supposed to have been credited in the credit card account, when the instrument was clearly payable to the CAR OD account?

Consequences for me

A check drawn on ICICI Car OD payable towards school fee bounced as I result I landed up with severe consequences:
1. Loss of reputation.
2. Heavy penalty by the school for non-payment and check bouncing.
3. I wasted two days trying to find out the check- calling customer care, visiting the nearest branch and taking the print-out of statements.
4. Innumerable phone calls to friends, customer care, legal experts to get their opinion, which included STDs as well
5. I am a free-lance writer doing projects with deadlines. I have sufficient proof to advance the financial loss for these two-days (till at the time of writing this letter).
6. When I got a phone call from school, there were some guests with me. It meant humiliation and loss of face before them, not to speak of the loss of reputation as the parent of a child at school.
7. I can confidently claim that barring one/two occasions my checks have never defaulted. The few occasions when they defaulted was again due to the deficient service provided by the ICICI Ltd. Last year my Car OD limit was slashed without informing me (Later I learnt it is a routine procedure that has been stated in an almost invisible point size) as a result my checks bounced. I didn’t complain that time in the hope that their service will improve in future. I should have at least been verbally informed of my reduced limit, or through e-mail or SMS etc.
8. The mental agony because of lack of transparency (I am not even getting my regular CAR OD statements), clerical errors and other deficiency in your service has gone on since more than a year.
9. The ICICI is reputed to impose penalties for checks returned, missing deadlines in deposits etc. over and above some other practices which on a more incisive investigation will be found against the true customer friendliness and perhaps as a matter o[censored]nwritten policy.
10. I have myself been a victim of the above (point-9) on a number of occasions. I will give just one instance to substantiate my contention. When I was given my fresh ICICI credit card number [protected], I was not sent the bill for the first month (I guess it was deliberate) so that the balance always remained in their favor. When I attained the maximum limit on my credit card, the payments through card should have been automatically stopped. It was not done so as to continue levying over limit penalties. (Unfair rule!!! Mr. Credit Card).

I am truly pained at the level of dissatisfaction among the customers of this bank that I infer from the bad press, and I only wish the bank earns not only money but also reputation, as it had few years ago.

I hope, I have clarified my position through this letter. Further, I claim to have stated the facts and allegations truthfully and honestly to the best of my knowledge and I am ready to produce verifiable evidences whenever needed.

While wishing to continue my relationship with ICICI bank, I expect the bank to demonstrate its client friendly attitude by offering to compensate me on the basis of a proven methodology aimed at calculating mental, financial and social damage.

Please be reminded that I will stop further payments to CAR OD and the Credit Card accounts, without any accruing liabilities as under normal circumstances, till the resolution of this case.

I hope the ICICI bank treats this letter urgent.

Sir/Madam,

While recognizing ICICI Bank Ltd. as my primary financial services provider, I wish to express my immense agony, financial losses, and undue harassment, I had to face due to deficiency in service, for which I demand that I may be compensated adequately, failing which I shall be free to move the consumer court within ten working days of the receipt of this notice at your end.

Facts of the case

I have two accounts in ICICI Green Park Branch, New Delhi. One is the saving bank account number[protected], and the other is the Car OD account number[protected]. I paid an amount of Rs.10,000.00 (Rs. Ten thousand only) credited to Car OD account, debited from the savings account number[protected]. However, the amount of Rs. 10,000.00 was debited from my account on October 11 (check number 419000, transaction number SB 8190973/[protected] but the same had not been credited to my CAR OD Account. However on enquiries from the customer care and the nearest branch of ICICI bank, I was told that the said amount had been credited to my ICICI credit card account. On further enquiry from the customer care, credit card, I was informed that Rs.10,000.00 had not been credited in my credit card account.

The issues

Where has Rs. 10000.00 gone?
Why was it credited or supposed to have been credited in the credit card account, when the instrument was clearly payable to the CAR OD account?

Consequences for me

A check drawn on ICICI Car OD payable towards school fee bounced as I result I landed up with severe consequences:
1. Loss of reputation.
2. Heavy penalty by the school for non-payment and check bouncing.
3. I wasted two days trying to find out the check- calling customer care, visiting the nearest branch and taking the print-out of statements.
4. Innumerable phone calls to friends, customer care, legal experts to get their opinion, which included STDs as well
5. I am a free-lance writer doing projects with deadlines. I have sufficient proof to advance the financial loss for these two-days (till at the time of writing this letter).
6. When I got a phone call from school, there were some guests with me. It meant humiliation and loss of face before them, not to speak of the loss of reputation as the parent of a child at school.
7. I can confidently claim that barring one/two occasions my checks have never defaulted. The few occasions when they defaulted was again due to the deficient service provided by the ICICI Ltd. Last year my Car OD limit was slashed without informing me (Later I learnt it is a routine procedure that has been stated in an almost invisible point size) as a result my checks bounced. I didn’t complain that time in the hope that their service will improve in future. I should have at least been verbally informed of my reduced limit, or through e-mail or SMS etc.
8. The mental agony because of lack of transparency (I am not even getting my regular CAR OD statements), clerical errors and other deficiency in your service has gone on since more than a year.
9. The ICICI is reputed to impose penalties for checks returned, missing deadlines in deposits etc. over and above some other practices which on a more incisive investigation will be found against the true customer friendliness and perhaps as a matter o[censored]nwritten policy.
10. I have myself been a victim of the above (point-9) on a number of occasions. I will give just one instance to substantiate my contention. When I was given my fresh ICICI credit card number [protected], I was not sent the bill for the first month (I guess it was deliberate) so that the balance always remained in their favor. When I attained the maximum limit on my credit card, the payments through card should have been automatically stopped. It was not done so as to continue levying over limit penalties. (Unfair rule!!! Mr. Credit Card).

I am truly pained at the level of dissatisfaction among the customers of this bank that I infer from the bad press, and I only wish the bank earns not only money but also reputation, as it had few years ago.

I hope, I have clarified my position through this letter. Further, I claim to have stated the facts and allegations truthfully and honestly to the best of my knowledge and I am ready to produce verifiable evidences whenever needed.

While wishing to continue my relationship with ICICI bank, I expect the bank to demonstrate its client friendly attitude by offering to compensate me on the basis of a proven methodology aimed at calculating mental, financial and social damage.

Please be reminded that I will stop further payments to CAR OD and the Credit Card accounts, without any accruing liabilities as under normal circumstances, till the resolution of this case.

I hope the ICICI bank treats this letter urgent.

Please contact for further correspondence at only the following:
*Ajit Kumar Jha
SRA-6B, Shipra Riveira, Indirapuram, Ghaziabad-201010
*[protected]
*[protected]@yahoo.co.in

ICICI — Probelme withj ICICI Debit Card

hi,

I had done a Purchase of Rs 7,060 with a Shope Keeper on last Saturday , even though i didnt had made the Transaction from my card that amount has been detected from my Account please respond to me on this ASAP.
Thanks,
Divya

ICICI — ICICI IPO- Return my Money

Sir,

This is to bring to your notice that i had applied for the IPO of SVPCL Limited in the month of August. I had applied for the said IPO through ICICIDirect.com An amount of 5625 has been deducted from my account . I had applied for 125 shares.

Till Now i have not got the shares nor the money. The transaction id is 4070057 and the Application No - 8042478. I have also written number of mails to the Aarthi consultant which brough the shares in market. But till today they have not replied.

Even the ICICICustomer care have not bothered to give any clarification.

I request you to please look into this matter and help me

icici bank had sent a courier by you. But still i haven’t recieved any courier.so pls this is request to you that findout my courier any sent to me on my proper address that icici bank had given to you. my contact no is [protected] and my courier airway no is [protected] and my address House # 167, Ist floor, near masque, 3rd 'B'road corss, Jakkur, Bangalore-560064.

icici bank had sent a courier by you. But still i haven’t recieved any courier.so pls this is request to you that findout my courier any sent to me on my proper address that icici bank had given to you. my contact no is [protected]. and my courier airway no is [protected].

icici bank had sent a courier by you. But still i haven’t recieved any courier.so pls this is request to you that findout my courier any sent to me on my proper address that icici bank had given to you. my contact no is [protected]

Dear sir/mam,

The welcome kit from Motilal oswal securities has been send through you, but i didn't recieved it.

The Pod no is. [protected].

Please check the status and do let me know.

Thanks and regards,
Rahul dhakate

i got a information from express it that i receivd a courier.
consignment no:[protected]

please deliver to me as soon as possible.
my cellno:[protected]

Sir/Madam,

this doc.no.E[protected]/13.02.2008 through rediff-shopping. we have not received. kindly trace out the same at the earliest.

regards
ramanapv
cell.no.[protected]
Hyderabad.

Dear sir,


Am not received my courier

D/Sir,

Inspite of paying in full the total Credit Card outstanding. Bills kept on coming but without my knowledge that the Bill is being generated by Lombard General Insurance Co Ltd.Letters were also send to cancel it but no response.Now from my Account Rs 21330 is being debited without infromation.

Now, my request to you is to send the full details of credit card transaction after my full payment of outstanding of Rs26144 dated:16/11/2006.

I am in deep trouble due financial crunch

yours faithfully,

Ramprosad khatik

icici bank had sent a courier by you. But still i haven’t recieved any courier.so pls this is request to you that findout my courier any sent to me on my proper address :kamlesh Grover C/o Neva Germents Ltd Village Hussain Pura Opp Hotel Asmaltas Ludhiana-Punajb My contact no is [protected]

Air Ways Bill No [protected]

icici bank had sent a courier by you. But still i haven’t recieved any courier.so pls this is request to you that findout my courier any sent to me on my proper address :kamlesh Grover C/o Neva Germents Ltd Village Hussain Pura Opp Hotel Asmaltas Ludhiana-Punajb My contact no is [protected]

Air Ways Bill No [protected]

I was supposed to get courier from ICICI Bank On 26-Feb-2008.
SR57290649, still it has been not reached to me.It was posted on 26-Feb-2008., bill no. is [protected].

icici bank had sent a courier by you. But still i haven’t recieved any courier.so pls this is request to you that findout my courier any sent to me on my proper address that icici bank had given to you. my contact no is [protected]. and my courier airway no is [protected].

Dear Sir,
i would like to inform you that HDFC bank had sent a courier by you but still i haven't received any courier.
pod no. : [protected] & [protected] dated 4/03/2008 and 10/03/2008 respectively.
pls this is request to you that findout my courier any sent to me on my proper address that HDFC bank had given to you. my contact no is [protected].

i had not recieved my courier my billno is [protected].pls send it my cell num is [protected]

i had not recived my courier from AXIS BANK
COURIER NO.AWB - [protected]

Credit card from ICICI — Consignment not yet received

Dear Sir/Madam,

I have received a consignment from ICICI bank (Airway Bill : [protected]), got a call from ExpressIT courier man on 25th evening to confirm my availability but so far i have not received the consignment. Today I got a message to my hand phone from your Coimbatore office to contact. I also contacted and there we got a very worst response and speech. Kindly make necessary action to receive the same.Ever seen such a worst service in courier.

Expecting your early action.