ICICI Car Loan — PAYMENT OF EMI

I HAVE CAR LOAN THROUGH ICICI BANK. I PAYNG EVERY EMI ON TIME . BUT, ICICI BANK STSTEMENT SHOWING LAPSE OF EMI. AS APROOF I VISIT ICICI BANK SHOWED PROOF OF PASS BOOK THEY ASSURE ME TO RECTIFY ALL THESE BUT ONE MONTH HAVE GONE THERE IS NO RESULT AND NO RECTIFICATION .THEY ALREDY IMPOSED SO MANY CHRGES . AND ONE TIMES THEY DEDUCT TWO EMI IN A MONTH.

MAY KINDLY HELP TO RECTIFY ALL THESE UNNECESSARY THINGS.