[Resolved]  Icici Direct — Account Closure request pending from 2 Months

Address:

Hyderabad, Andhra Pradesh

Dear Sir,
This is in reference of poor response received from the Customer Care and from the ICICI direct persons for not closing the account closure request from last 2 months and getting delayed without any proper reasons of delay.

The brief details :

on 5-Feb a written request is placed in the ICICI direct, Madhapur office for closing the Trading account, and after periodic intervals on my tracking of closing the request,
always received the response, that my request is under the process. After tracking the request for 20 Days, I have met the Branch manager, and he has confirmed to me that
the request will be closed in 2 days. And then after long tracking came to know that my request is not yet register or due to some technical problems, the request itself is not get registered.

New request is raised by the Team SR[protected] on 6 Mar, with the confirmation that within 2 working days the request will be closed.
Another request is raised by the Team SR[protected] on 11 Mar, with the confirmation that within 9 working days the trading account will be closed.

Till now myself has to track the account closure . Request you to take the necessary action immediately.

Also I want to remind you again that due to this I am not able to close my linked Savings Banks account and I am also not maintaining any minimum balance in my savings accounts ( Account No :
[protected] and because of which in case any charges are levied by the bank on my savings account, I will not going to pay this balance and need to be waived off by the ICICI bank. As this is been communicated multiple times to the ICICI Direct persons.

Regards,
Vishal Agarwal
Mobile : +91 [protected]

----- Forwarded by vishal.agarwal/Polaris on 03/24/2011 01:15 PM -----
"Helpdesk" <[protected]@icicidirect.com>
03/16/2011 04:30 PM
To
"vishal.[protected]@polaris.co.in" <vishal.[protected]@polaris.co.in>
cc

Subject
RE:'ICICICARE=[protected]' Reg : Trading Account Closing Request






Dear Sir,

We understand your concern and regret for the inconvenience caused to you.

Your Demat Account IN[protected] stands Closed. However, your trading account closure request is under process the needful would be done on or before March 25, 2011. We request you to co operate till the interim.

Looking forward for your co- operation and assuring you the best of our services at all times.

Sincerely,

Chandrika Bindrani
Customer Service Officer
ICICI Securities Ltd


Get your query resolved instantly. Visit : "Insta Help" on ICICIdirect.com -> Customer Service Page.



Now, invest systematically in shares and become a disciplined investor with Equity SIP from ICICIdirect.com. For details, please refer the FAQs on our website www.icicidirect.com.

"ICICI Bank now offers 7.00% interest p.a. on fixed deposits for 390 days, 590 days and 7.50% interest on fixed deposit for 990 days w.e.f. July 31, 2010
Please contact any ICICI Bank branch."

"Now trade at high speed on low bandwidth with direct.com On-The-Move."

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: vishal.[protected]@polaris.co.in (vishal.[protected]@polaris.co.in)
Date: Wednesday, March 16, 2011 02:38 PM
To: Helpdesk ([protected]@icicidirect.com)
Cc: bura.[protected]@icicisecurities.com (bura.[protected]@icicisecurities.com)
Subject: RE: Reg : Trading Account Closing Request

Hi Customer Care,

I want to understand the problem/reason in completing the request, as this
is most worse response, a representative can give, where he also does not
know how much
time it will take to complete the request.

You are making an open statement that, we will get back to you. If this is
the response from the Customer care, then I am sorry to say that
based on the response received so far, I am thinking for the Consumer forum
case to be placed on the ICICI direct and to ask for the compensate
for the time and money I wasted in order to do the follow up at the Branch
and through email.

Already the request has taken more than 1.5 Months and still the response
is Negative.

Also I want to remind you again that due to this I am not able to close my
linked Savings Banks account and I am also
not maintaining any minimum balance in my savings accounts ( Account No :
[protected] and because of which in case
any charges are levied by the bank on my savings account, I will not going
to pay this balance and need to be waived off by the ICICI bank.

Regards,
Vishal Agarwal
Mobile : +91 [protected]




"Helpdesk"
<[protected]@icicidi
rect.com> To
"vishal.[protected]@polaris.co.in"
03/14/2011 08:39 <vishal.[protected]@polaris.co.in>
PM cc

Subject
RE:'ICICICARE=[protected]' Reg :
Trading Account Closing Request










Dear Sir,

We thank you for your patience.

We realize that we are taking more time than promised to resolve your
query. We are trying our best to resolve it as soon as possible. We also
regret having to ask you for some more time. We will reply you with a
resolution at the very earliest.

We seek your co-operation in accommodating the delay, with our assurance
that we have given your query priority status.

Looking forward for your co- operation and assuring you the best of our
services at all times.

Sincerely,

Chandrika Bindrani
Customer Service Officer
ICICI Securities Ltd

Get your query resolved instantly. Visit : "Insta Help" on ICICIdirect.com
-> Customer Service Page.

(Embedded image moved to file: pic29331.jpg)

Now, invest systematically in shares and become a disciplined investor with
Equity SIP from ICICIdirect.com. For details, please refer the FAQs on our
website www.icicidirect.com.

Register your request for Demat Account Holding / Transaction statements /
bills or query for the status of any form submitted at the branch by
selecting the 'Create Service Request' option under the 'Demat' menu on
Internet Banking.

Stay connected for communication by updating your contact details through
"Forms Center" at www.icicibank.com .

"Now trade at high speed on low bandwidth with direct.com On-The-Move."

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be accessed by anyone who is not the
original intended recipient. If you have erroneously received this message,
please delete it immediately and notify the sender.You will appreciate that
e-mail transmission cannot be guaranteed to be secure or error-free as its
contents are susceptible to loss, damage, interception, destruction, etc.
Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the
interests of our customers in any manner or to evade responsibility for any
act of done with the endorsement of ICICI Bank.




-----Original Message-----
From: vishal.[protected]@polaris.co.in (vishal.[protected]@polaris.co.in)
Date: Monday, March 14, 2011 04:53 PM
To: Helpdesk ([protected]@icicidirect.com)
Cc: bura.[protected]@icicisecurities.com (bura.[protected]@icicisecurities.com)
Subject: RE: Reg : Trading Account Closing Request

Hi Customer Care,
The date till which I should have received the response is already past,
and I have not received any information till now.

The Service Reference number is SR[protected]. We will confirm the status
through email on or before March 12, 2011.

Can you please update me the status of the request, do I have only one work
to just follow up with hopeless customer care service.

Regards,
Vishal Agarwal
Mobile : +91 [protected]




"Helpdesk"
<[protected]@icicidi
rect.com> To
"vishal.[protected]@polaris.co.in"
03/07/2011 09:24 <vishal.[protected]@polaris.co.in>
PM cc

Subject
RE:'ICICICARE=[protected]' Reg :
Trading Account Closing Request










Dear Sir,

Your request for confirmation on status of trading account closure has been
registered with us.

The Service Reference number is SR[protected]. We will confirm the status
through email on or before March 12, 2011.

Looking forward for your co- operation and assuring you the best of our
services at all times.

Sincerely,

Dhawal Sinha
Customer Service Officer
ICICI Securities Ltd

Get your query resolved instantly. Visit : "Insta Help" on ICICIdirect.com
-> Customer Service Page.

(Embedded image moved to file: pic25738.jpg)

Now, invest systematically in shares and become a disciplined investor with
Equity SIP from ICICIdirect.com. For details, please refer the FAQs on our
website www.icicidirect.com.

"ICICI Bank now offers 7.00% interest p.a. on fixed deposits for 390 days,
590 days and 7.50% interest on fixed deposit for 990 days w.e.f. July 31,
2010
Please contact any ICICI Bank branch."

"Now trade at high speed on low bandwidth with direct.com On-The-Move."

Stay connected for communication by updating your contact details through
"Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be accessed by anyone who is not the
original intended recipient. If you have erroneously received this message,
please delete it immediately and notify the sender.You will appreciate that
e-mail transmission cannot be guaranteed to be secure or error-free as its
contents are susceptible to loss, damage, interception, destruction, etc.
Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the
interests of our customers in any manner or to evade responsibility for any
act of done with the endorsement of ICICI Bank.





-----Original Message-----
From: vishal.[protected]@polaris.co.in (vishal.[protected]@polaris.co.in)
Date: Monday, March 07, 2011 10:03 AM
To: Helpdesk ([protected]@icicidirect.com)
Cc: bura.[protected]@icicisecurities.com (bura.[protected]@icicisecurities.com)
Subject: RE: Reg : Trading Account Closing Request

Hi Helpdesk,

Please find the required details available with me.

1) Date on which the online trading account closure has been submitted by
you.

I have submitted the request on 5-Feb-2011 for the trading account closure
request.

2) Complete address of the ICICI Direct center where the documents has been
submitted by you.

This closure request is submitted to the ICICI Direct office @ Gr. Floor,
Plot no 29, Opp Cyber Towers,
Hi Tech City, Madhapur, Secunderabad - AP.


3) Acknowledgement receipt

I have not received any acknowledgment receipt as the request is been taken
on the Closure form by taking the printout, No acknowledgment receipt is
provided to me.

4) Name of the employee along with the contact number, if any.
Regarding this request I have followed up with Mr Atul and Mr Rajkumar
(Branch Manager) (Phone : [protected]).

As per last status, an SIR is already raised by them for the account
Closure, but after that nothing has happened.

Regards,
Vishal Agarwal
Mobile : +91 [protected]




"Helpdesk"
<[protected]@icicidi
rect.com> To
"vishal.[protected]@polaris.co.in"
03/06/2011 04:18 <vishal.[protected]@polaris.co.in>
PM cc

Subject
RE:'ICICICARE=[protected]' Reg :
Trading Account Closing Request










Dear Mr. Agarwal,

As verified the details, you Demat account IN[protected] stands
Closed, however, the online trading account is still Active. Also, we are
not in receipt of your online trading account closure request. Hence, we
request you to provide us with the following details for us to do the
needful at the earliest.

1) Date on which the online trading account closure has been submitted by
you.
2) Complete address of the ICICI Direct centre where the documents has been
submitted by you.
3) Acknowledgement receipt
4) Name of the employee along with the contact number, if any.

Looking forward for your co- operation and assuring you the best of our
services at all times.

Sincerely,

Chandrika Bindrani
Customer Service Officer
ICICI Securities Ltd

Get your query resolved instantly. Visit : "Insta Help" on ICICIdirect.com
-> Customer Service Page.

(Embedded image moved to file: pic24229.jpg)

Now, invest systematically in shares and become a disciplined investor with
Equity SIP from ICICIdirect.com. For details, please refer the FAQs on our
website www.icicidirect.com.

Register your request for Demat Account Holding / Transaction statements /
bills or query for the status of any form submitted at the branch by
selecting the 'Create Service Request' option under the 'Demat' menu on
Internet Banking.

Stay connected for communication by updating your contact details through
"Forms Center" at www.icicibank.com .

"Now trade at high speed on low bandwidth with direct.com On-The-Move."

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally
privileged information. It should not be accessed by anyone who is not the
original intended recipient. If you have erroneously received this message,
please delete it immediately and notify the sender.You will appreciate that
e-mail transmission cannot be guaranteed to be secure or error-free as its
contents are susceptible to loss, damage, interception, destruction, etc.
Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the
interests of our customers in any manner or to evade responsibility for any
act of done with the endorsement of ICICI Bank.




-----Original Message-----
From: vishal.[protected]@polaris.co.in (vishal.[protected]@polaris.co.in)
Date: Friday, March 04, 2011 11:43 AM
To: bura.[protected]@icicisecurities.com (bura.[protected]@icicisecurities.com)
Cc: [protected]@icicidirect.com ([protected]@icicidirect.com)
Subject: Reg : Trading Account Closing Request


Hi Rajkumar,
I am sending this mail on getting the poorest response from the ICICI
Securities for not taking any action on the Account Closing request
done a Month Back. The original request was made on the 5-Feb-2011 at the
ICICI Direct center in Madhavpur, Hyderabad.

I have tracked the request by visiting the ICICI direct office multiple
times on my own, and have also visited personally to you and tracked with
you on phone, but the response is negative. This is highly regretfully to
say that we have taken one month in closing the Trading account (still
pending)
from such a reputed bank.

Because of this my Saving bank account Closing request is also not getting
Closed, which I have raised 40 Days back( Req : on[protected]. I am also
not maintaining any minimum balance in my
savings accounts ( Account No :[protected] and because of which in case
any charges are levied by the bank on my savings account, I will not going
to pay this balance.

The reasons I have received from the banks is that they are busy with the
Financial year closing, but this is not my problem and neither I have
concerned with this and I am not sure
is the bank needs two months in doing the financial year closure with so
many IT solutions available with them.

Hope will get the positive response from the ICICI Securities on the same ,
and I do not have to follow for this any more.

Demat no : IN[protected]
Savings No :[protected]
Pan : ADPPA0012Q

Regards,
Vishal Agarwal
Mobile : +91 [protected]