ICICI Home Finance — Cheating customers and Govt. keep close their eyes

I had drop a complaint against ICICI Home Finance to consumer forum in second week of this month, I got a mail from ICICI they replied me with their long terms and condition and asking for a fee to reduce the Interest rate of the home loan and they really dare to do this infrom of you all I have a mail of them just see the wordings of them and please do needfull for us.

"If you further wish to reduce your rate of interest to 11%, we request
you to visit any of the nearest ICICI Home Finance Company and execute
a revised loan agreement and pay the applicable switch fee of 0.5% +
applicable service tax on the principal outstanding."