[Resolved]  ICICI Life Link Super Pension Policy — Maturity uninformed

Address:

Nashik, Maharashtra

I am an existing customer of ICICI Prudential Life Insurance company & I have purchased policies of my family members for more than about sixty lacs. Out of this policies one of my pension policy no[protected] has been matured on 5th January 2012. I have not received the maturity letter from the company before or after the maturity date. I was also not informed by the company consultant/ad visor about the maturity date. I have purchased this and other pension policies on the condition that I am not interested in the pension option, but to withdraw the whole amount whenever the value of my funds is found good.
As I have gone to the policies in march 2012 I found that the vest date of this policy have passed away in January 2012, I immediately contact the branch manager Mr Anil Chavan in nashik and asked for the withdrawal of my funds. But I was answered that the maturity letter was dispatch on my residential address in November 2011. My residential address have not been changed from year 2003 and my residence is also not locked for a single day. I did not receive the letter and so I asked for the scan copy of the acknowledgement which is not given to me from the last three months. The Customer care mail do not respond to want the complaint of the customer is and divert attention to the other side. Recently I had made complaint about this particular policy, and the reply received from customer care was for one of my other policy which is Life time super policy and has its maturity in the year 2017. So kindly find out as why is this happening. The customer care is not responding to the customers original complaint but diverting the attention else were living the problem aside.
Secondly I found that the policy details in your system was not updated according to my policy application form. The details of the company consultant was updated in my folio & no officer of the company had the answer as how this has happened. The company official said they contact me on the detail available in there system and the number was unreachable. If the number was unreachable the company could have contacted on that particular number for the other time or asked the advisor of the company to contact me. But the company did not find it necessary to do so. The consultant of the company was called and asked about how the change has been made in my folio. He refused that he does not know how has this been happened & the updation of customer profile does not come in his job & they have no right to interfere in that particular department.
After highlighting this points the company official had taken time till 15th jully 2012 to settle the matter by taking decision about returning my fund value or postponding the maturity date still further. I don’t know how the working of the company is as I found many details of my policy were not according to my application form. Now I have corrected the information to receive alert regularly.
I request you that the co-ordination regarding this particular policy was not made due to the mistake made by the company, so that is not my fault, so please go to the matter and give me justice As this decision will make me think to continue investing with the company or withdrawing all my investments and exposing the working of the company publicly to save the valuable savings of the customer like me, who are investing with keeping faith in the company.