Icici Lombard — Never Go for ICICI Lombard

I have renewed my Existing two wheeler policy with ICICI Lombard and I was told by the executive that I will receive the policy in couple of mins at my mail id as well as online. But I did not get the same till evening same day then again I made a call to the Customer care (Executives does not seem to be trained) and the response was that we do not send the policy immediately and it will take 24-48 hours. And no provision to send the cover note that is generated on the website. So there is difference of opinions in the words of two different words. And For your knowledge I did not receive the same till date and above all I did not receive any kind of message or mail or any thing for my policy. I know this just cause of knowing that I have made a payment. I am not sure whether they are really worried to provide any kind of service.


Still I am getting calls from ICICI Lombard regarding calls to renew the same. What is this at all?


Till date no communication from ICICI Lombard side regarding the policy booking either by SMS or by Mail and by any other means.

That’s the quality of service.

My suggestion never go for ICICI Lombard.