[Resolved]  ICICI Lombard Car Insurance Policy — ICICI Lombard Complaints - Car Insurance Policy not received

Dear ICICI Gentlemen & Ladies,

PLEASE HELP & STOP THIS FRAUD!!!

Please for God's sake send me my money back or send me the policy. This is my hard earned money and you people have no right to do things like this. You executives, managers, escalation points are simply of no-use as they don't take any action against such issues. I am repeating again that I was cheated by your officials. This has happened because of the intention of cheating the public on the part of your executives and to sell more motor insurance policies. If I don’t get immediate action on the said problem, I will have to take stern legal as well as criminal action against your company. The executive who sold me the policy was Pooja and her number was [protected], who is now not ready to pick up my cell and answer me properly as now the policy has been sold. Is this the kind of customer relations and support you maintain with your prime customers?

I'm really concerned the way you operate in your business. I've not received my Car Insurance Policy (new) with a Car Vacuum Cleaner till date despite I've made the payment on 28 Aug'09. The executive promised me to give Car Vacuum cleaner with the policy, which is also not received.

I've received multiple complaint numbers through SMS & E-mail, but till date my policy is not dispatched to my home. I'm not sure which one is valid request / complaint number.

E-mail Request numbers: ICICILom=[protected], ICICILom=[protected], ICICILom=[protected]

Interaction ID sent in SMS on 14 Sept 2009: [protected], [protected], [protected]

Interaction ID sent in SMS on 27 Sept 2009 (by Executive Hevanthi):[protected] The executive said that she doesn't have any detail of the cover note and payment with her, and she will now (on 27 Sept 2009) request the policy to be dispatched to my home address. More-so she was not having any details of the promised Car Vacuum Cleaner which is clearly mentioned on my cover note.

I hope you will take this e-mail positively and throw out all such executives from their jobs. My intention here is to bring to your notice what all frauds are happening and that your customers should get justice. Also a suggestion here is to kindly publish the CEO's and Directors email id's in public communication tools like news papers, magazine, etc. so that we can directly contact them and male them aware of what all is happening in your company.

Kindly reply me with my total refund and apology letter ASAP.

Thanks & Regards,

Harish Chauhan


Harish Chauhan1/India/IBM
09/13/2009 01:42 PM
To
[protected]@icicilombard.com
cc

Subject
Complaint against executive for false / wrong information for Car Insurance Policy





Dear ICICI Lombard Executive,

Subject: Complaint against executive for false / wrong information for Car Insurance Policy

This is Harish Chauhan from New Delhi. I got a call from your executive in Delhi, her name was Pooja and she said she is calling me from ICICI Lombard Cannaught Place Office, the number from which she called me is [protected]. In effect to that, I agreed to enroll my Car insurance Policy with ICICI Lombard and asked your sales executive to visit me. Your sales executive was not aware of any online mode of payment thru my credit card. As a result of which I had to visit your branch in Pitam Pura (New Delhi) and make a payment of Rs.9822 on 28 Aug 2009 and got a cover note "8589083".

I done the payment thru my credit card (ICICI Bank).

Its been more than one month, I have not received my Policy Document where-as your executive (Pooja) was telling me that you will receive the document in 3 to 5 days time. Its me who's calling them again and again for update of my policy document.

Here is a list of your working staff members and problem in them and their behavior:

1. Pooja ([protected]) Calling executive: She never picked up my call on the number she gave me and told me that policy will come to my address in 3 days time after paying the money.
2. Akhil Jain ([protected]) Pooja's manager: He never picked up the call (called him 6 times continuously), and not at all responsible for his job.
3. Teerath ([protected]) Branch Manager: Cannot even speak in English, when I asked him to speak in engligh with me, then he gave my phone to one of the lady there to talk to me. What kind of workof ICICI Lombard has !!!
4. Sangeeta Kapoor ([protected]) Executive: She also said she will call me with half-an-hour to update me with my status of policy, but never had any courtesy to call me and update me.
5. Munir & Acharya (Call center executives: on the Tool free number): Absolutely no-sense to talk to customer, denied point-blank on my face to generate a reference ticket number for this problem.

Your executives don't even have the courtesy to update the customer about the possible delay and the right number of days it will take to deliver the policy. If your prerogative is only to make customers a fool, than I would suggest please remove name "ICICI" from your name. The name "ICICI" is a big brand and it does impact the over all brand of the bank. I'm surprised with the team you have in ICICI Lombard, with this attitude and work style I'm sure the bottom-line performance of the company will soon get impacted. In today's scenario where-in word of mouth is so easy to traverse across the world, I would advise all my friends and colleagues in office not to go for ICICI Lombard policies. I'll suggest all my acquaintance, relatives, friends, colleagues, not to ever assign any ICICI Lombard policy.

I really disturbed the way you have treated me and immediately need an escalation for all the personnel responsible for this !!

Thanks & Regards,

Harish Chauhan