[Resolved]  ICICI Lombard Health Insurance — Bogus marketing on Health Insurance

Address:

Bangalore, Karnataka

Hi,
I had purchased ICICI Lombard Complete Health Insurance policy going by their advertising claim that they cover pre-existing diseases after 2 years of inusrance term. So seeing this advertise I called them and discussed in detail about the policy terms and conditions. I was planning for one policy to cover myself, wife and son, and my wife has pre-exisitng disease. But instead, the sales person, by name Arun Kamble, suggested to split the policy into 2, one for myself and son and the other just for my wife so that you can get same coverage for less premium. I did not realize the trick then when he explained this. Then he said, my policy will be immediately approved as we do not have any ailments, but my wife's will go for a review to the medical team. He said, they will call us and get more details on the existing conditions and then will decide for approval. We waited for 2 days and there was no call from the ICICI medical team on this and we get a message after 3 days that my wife's policy is cancelled. I was shocked to see this, on how one can decide the conditions even without talking or discussing. So then I realized that this was all planned, that they split the policy for the same reason that I can get my policy and they get one customer and at the same time they never bothered about my wife's policy. So the whole marketing line of covering the exisitng disease after 2 years is bogus and this is only to attract people, take the policy and money from the other people in the family and then reject the one's which really requires insurance coverage.
Finally I called their customer care today and cancelled the policy which is not even 5 days old, for which I was penalized for 25% of the amount.

ICICI Lombard management - Hats Off for this marketing strategy to make money from people who really need insurance.

Regards,
Sandeep.