ICICI Lombard Motor Insurance — Don't renewal ICICI LOMBARD Motor insurance policy.

Don't renewal ICICI LOMBARD Motor insurance policy. There are deducting premium amount from unknown person account and after that making the renewal policy to cancel status and not informing about the policy status. Only you will know about the canceled policy once you raise a claim. It happened with my policy (Number-3001/67847553/01/000). So be careful with ICICI LOMBARD Insurance. Please find more details below. I took a car insurance policy with ICICI Lombard Insurance Company in 2011. After one year the ICICI Lombard online agent called me and asked for renewal of existing policy. I agreed for renewal of the policy and ask to deduct the renewal premium amount of Rs. 8444/- from my Citi Bank Credit Card. But the ICICI Lombard made a wrong transaction from unknown person credit card. I gave a complaint about it and with respect to the request number ([protected]). When I inquired about the status of the request then one of their agent told to settle the amount to that unknown person, which I paid that amount (8444/- ) to that unknown person and using my car insurance policy(3001/67847553/01/000) as usual as it is valid till 23rd December 2013. On July 21st 2013, I met with an accident and I raised a claim for the car damages against my policy (3001/67847553/01/000). Now they are telling the policy is in cancel state and further telling that the claim cannot be processed. I don't know why I should suffer for the mistake made by the ICICI Lombard, since they made a mistake by deducting the premium amount from unknown person account. Secondly when I raised a complaint against the wrong transaction, their agent asked to settle the amount to that unknown person which I made and using the policy. Thirdly ICICI Lombard did not inform me that the policy is cancelled, which is a minimum courtesy to tell the customer about it. I request to take this complaint against the ICICI Lombard Motor Insurance and do the required justice to me. Many Thanks in advance. Lakshmana Rao Simma. Plot 524, 1st Floor, Bhagath Singh Nagar colony Kukatpally, Hyderabad-500072. Mobile[protected]