[Resolved]  ICICI Lombard Motor Insurance — False Statement on website

Address:Bangalore, Karnataka

Dear Sir,

i have an motor policy with ICICI Lombard Insurance . (https://www.icicilombard.com/) my policy was about to renew, and in website they have mentioned that we can renew policy by availing Interest free EMI, below is the screen shot of the information hosted on website.

link is https://www.icicilombard.com/Content/ilom-en/Images/popup/emi_inside.htm ( dated 1st October 2012).

Avail of Interest Free EMIs when you buy insurance online through your ICICI Bank, Citibank & HDFC Bank Credit Cards

ICICI Lombard brings you the facility of paying your premium in Equal Monthly Installments (EMIs) of 3 or 6 months at interest free rates! All you have to do is purchase your insurance policy online through your ICICI Bank, Citibank & HDFC Bank Credit Card.

How does it work?
Choose the product you plan to buy and log in to Buy Online
Fill in the transaction details
Select to pay in EMIs through your ICICI Bank, Citibank & HDFC Bank Credit Card. Choose from the EMI Period options according to your convenience (3 or 6 months for ICICI Bank, Citibank & HDFC Bank Credit Cards)
Access your policy immediately online*
The EMIs will be automatically charged to your monthly credit card statement.
Note: Please note that the EMI facility is only applicable on ICICI Bank, Citibank & HDFC Bank Credit Card, subject to minimum annual premium of Rs. 10,000

* Subject to underwriting in the case of Health Insurance

But while paying, there's no option for paying Interest free EMI using HDFC , Citi bank .. they have mentioned false in the website and making all users to belive in that and opt for policy, with that option only i bought motor insurance from ICICI LOMBARD, Can you please assit in this how to proceed.

Regards,
Arun
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

ICICI-Credit Card - ICICI-Lombard — EMIs even after LOMBARD Policy got cancelled

I am facing problem from ICICI Credit Card and ICICI LOMBARD.

I had a ICICI Credit Card. One day I got a call from ICICI LOMBARD regarding their mediclaim policy (4034/FPA/02377893/00/000) and I said OK to that policy… On my consent LOMBARD had opened a mediclaim policy and per month premium of amount approx INR 250.00 started deducting from my Credit Card since AUG-05-2007.

Besides this policy they have opened another policy and started deducting amount of around INR 260.00 from my credit card since AUG-10-2007… On my complaint on SEP-11-2007, they cancelled the fake policy and reversed the amount to my credit card on OCT-07-2007… issue got resolved…

Observing this cheating behaviour of ICICI-LOMBARD, I requested ICICI-LOMBARD to close my original mediclaim policy (4034/FPA/02377893/00/000) on SEP-21-2007… and the policy got closed on SEP-24-2007… I thought the thing is settled now… but what I saw was really socking for me… ICICIC Credit Card again charged me against this policy on OCT-10, NOV-10, and DEC-10… I contacted ICICI-LOMBARD customer care as well as ICICI-Credit Card customer care regarding this and asked them to stop charging me the amount and reverse these EMIs… but they did not do that… they kept on charging on my credit card besides several request to stop doing so…

I've written them lot of mails and talked over phone many times… but they seem to be least interested in this… This has been a stressful experience with them that is still giving me mental stress and as a result I am not able to concentrate on my work and other activities…

Now, I want to take a legal action against them and that to not only for the reversal of my money but also for the compensation to the other damages I have encountered with.
Dear Sir/Madam
Same as above written complaint is mentioning I too sufferd alot, I had ICICI credit card, card no [protected] and all of sudden ICICI LOMBARD polycy got stuck to my credit card with an phone call , for 1 yr i paid it properly then i felt its of no use, so I had a telephonic conversation to card people and i pleaded please donot give any money to Lombard since i dont want to continue any policy I have sufficient already. But to my bad luck I was banging my head to wall of stone, nothing happen and on day with my depression i broke the card and handed it over, but still my statements were coming i had no idea that Lombard is Immortal and u can not stop it. Now since from more than 2 yrs there is no purchasing from this card even policy is allive why so? Dont you understand we have hard earn money with spending so much seat and blood, over that Very nice looking and behaving recovery agents been send to add our depression now if money is not reverted I feel like killing my self.

ICICI Lombard Health Insurance — False Commitments and delay in POlicy Renewal

I was purchased a Health Insurance Policy No. 4034/FPN/00240731/00/000 in October'2005 for two year. For renewal I received a call from ICICI Lombard Dept in October 2007 and I gave them confirmation for the same in this sequence i was received a call from ICICI Credit card department. I received a message from telly caller that your policy renewal is done, but i was not received any renewal document from their side.

Again i received another call in first week of January '2008 to renew this policy from ICICI Lombard. same process repeat again, i received a confirmation call from ICICI Credit card Dept than i replied ok please Dr my account with amount. Strange after one month i was not received any renewal document from their side.

After many call to helpdesk no and many online chat I received a fresh policy from ICICI Lombard. I am continue in touch with ICICI Lombard's customer care executive Ms Renuka Vure from 4th Feb through email. Still not getting any answer. It is a case of cheating. I am trying to renew my policy and gave them two time for renewal confirmation, than why they send me new policy. I lost my two years no claim bonus and loyalty through this unacceptable transaction of ICICI Lombard.

I called many time to helpdesk no regarding this matter, i received same answer from there side that they will send me renewal notice with in 5 days and strange i was not received any one paper from their side.

In

ICICI Lombard-Health Insurance. — Not received the renewal policy

I had renewed my helath insurance policy No.40341/chc/05419708/00/000
favouring Prakash Raju Shetty on 19.7.2011.Till date i have not received the renewed policy.
Hence i request you to look into the matter and do the needful

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Lombard
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1318
    Pending
    0
    Resolved
    939
    ICICI Lombard Phone
    1-800-209-8888
    1-800-2666
    ICICI Lombard Address
    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
    View all ICICI Lombard contact information