[Resolved]  Icici Lombard — Settlement of rejected claim for overseas travel

Address:

Vadodara, Gujarat

Me & my wife obtained overseas travel insurance policies, 4030/2915006/00/003 & 4030/2915014/00/003 on31.5.2010 and went to USA on 14.06.2010. We met with an accident (got drowned) at Orlando on 05.07.2010 and lost our Indian Passports duly stampped with USA visitor's VISA. We got duplicate Passports issued from Inidan Consulate General, New York's Office on 09.08.2010 and returned home on 26.08.2010.
Upon returning home, we contacted ICICI, Lombard, Landmark, Vadodara Executive, Mr. Heemesh Shah, for claiming reimbursements under the Policies for the losses incurred. The Executive visited my residence in Vadodara soon after PARUSHANAS and collected relevant original documents from me. These included:
(i) a copy of a letter adressed to my Hotel at Orlando about the occurance of mishap; (ii) the Original Money Receipta for payment of duplicate Passport Fees; (iii) the Original Money Receipts for obtaining new I-94 cards issued by US authorities upon arrival at New York; (iii) a set of papers submitted to the US Ambassy in Mumbai on 14.08.2010 from USA to intimate about the loss of VISAs; (iv) a copy of letter dtd. 04.08.2010 addressed to ICG, New York intimating about the loss of Passports; (v) two copies of applications dtd. 03.08.2010 filed with M/s. AMTRAK (a Railway Company), USA intimating about the loss of rail tickets; (vi) the Original copy of the Report Information and Victim's Bil of Rights issued by the Sheriff, Los Angeles, USA against my lodging complaint for loss of Passports (Report No.[protected] dtd. 06.07.2010). Mr. Shah suggested that the claim was in order and would be approved in about a fortnight.
On 20.11.2010, after hactic persuation, an e-mail was received from Vadodara Office, conveying decision that the claims were rejected on account of (i) delayed filing of Police Complaint and (ii) loss occuring on account of negelegence. For this purpose my letter to Hotel Comfor Inn at Orlando was relied upon. I realized that a mistake had occured about the date of mishap in my said letter ( the date was shown as July 4 instead of July 5). I soon sought to rectify the mistake. I contacted a Lombard Office in Fort, Mumbai for proper guidance and was advised to contact M/s. Europe Assistance. We did so and exchanged correspondance with them from November 2010 till April 2011. M/s. Europe Asia insisted upon some documents, specifically a letter from the ICG, New York and the Original Police Report. Though greatly explained, the matter remained unresolved.
We have now approached Cosumer Support, ICICI Lombard since 22.05.2011 but the matter is not at all moved.
I will be obliged to submit all the information in details with documents, if your Office deems it fir and considers that undue harressment is caused to me.
Thanks and regards,
(Ref:Our Clsim Case Nos. are M 009536.57 and M 009535.12)
Avadhesh Buch & Kishori Buch