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ICICI Pru Pinnacle Super - Lp / Policy No - 16024406 - Refusing request for cancellation of the policy

 
3 Reviews
User
  kiransahani10 on Mar 22, 2012
Myself,Ms Rubina Rahman,a student,has applied for a policy on The product above by paying the premium amount of Rs 3,50,000/-.as ONE TIME PAYMENT for the entire period of the policy.This was as per pre-discussion held with the concerned bank officer of ICICI BANK,Mintoo Park branch,Kolkata.The policy has recently been received by me on 10th March/2012 from the security guard of our colony complex as i was out of station for last five months.After going through the details of the policy,i could see that the policy is not for a premium of ONETIME payment but premiums are required to be paid in every year up to 10 years.I have immediately lodged the complaint to ICICI Prudential Life Insurance Co Ltd,Kolkata on 15th March/2012 within five days of receipt of policy(Within 15 days of Free Look period).and obtained the acknowledgement receipt ,bearing no 43556229,dated 15th March-2012.

I Have submitted the complaint to IRDA also and They have mailed the grievances no as 03-12-020990.
Customer care service of ICICI Prudential has also mailed the grievance no as 43586469.
Till date no action appears to have been taken seriously either by IRDA or ICICI Prudential,.
My claim is justified as This is a fraud case by misinterpreting The payment terms of The policy.FurTher, The Benefit Illustration page,where payment terms are given,has not been shown to me at the time of filling the form and now i have seen the signature therein is a FORGED SIGNATURE.Forged signatures are seen as RUBINA SAHANI in one page and others as RUBINA RAHMAN.
You are requested to kindly help me resolving The fraud case by ICICI Prudential Life Insurance Co Ltd.and help me getting The amount refunded.
RUBINA RAHMAN,Mobile no 9874443333
Complaint comments 2 Comments     Updated:
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N Mar 23, 2012 by
User
ICICIPrudentialCare@gmail.com  
 
Dear Madam (Rubina Rahman),

We are sorry to your concern. Your concern has been noted down and someone from ICICI Prudential Life Insurance will get in touch with you in the next 4 hours.

Regards,
ICICI Prudential Life Insurance
N Apr 4, 2012 by
User
ICICIPrudentialCare@gmail.com  
 
Dear Madam (Rubina Rahman),

We understand our representative has contacted you and resolved your concerns to your satisfaction. Accordingly a communication via email has been sent to your registered address. Can we be of any further service to you?

You may contact us on our toll free number 1860 266 7766 or write to us at lifeline@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

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    ICICI Pru Pinnacle Super - Lp / Policy No - 16024406 - Refusing request for cancellation of the policy