[Resolved]  ICICI Prudential — Premium Cheques encashed by the company, Policy not revived

Cheque for Rs. 20000 a.w. Policy revival cum health decleration form submitted to ICICI Prudential Harsha Bhavan, CP, New Delhi Office before June 11, 2009 through my investment consultant.

No receipt for the premium issued.

Checked and found that my Citbank SB a/c has been debited on 13.06.09 for Rs. 20000 for cheque no. 194948 paid TO ICICI PRUDENTIAL LIFE INSURANCE CO LTD but the policy not revfived.

Talked to Ms. Pallavi - Customer Care executive of ICICI Prudential at the toll free number.

She afirmed that the cheque has not been presented for payment, policy not revived as there is medical trigger.

My comlaint:

1. Why the cheque has been encashed by ICICI prudential, if policy can not be revived without medical examination?

2. Why the customer care executive repeatedly informed wrongly that the cheque has not been encashed?

3. Why premium receipt not issued?

4. Why I have not been informed about medical examination requirement without my contacting them?

5. Mr. Aman - Sr. official of ICICI Prudential called me on one evening but did not want to hear my problem and behaved arogantly over phone.

6. On my repeated contact with ICICI, ICICI informed to undergo certain medical tests costing RS. 780, cost of which to be deducted from the units balance in the account, why?

I am under great anxiety.

Please help.