[Resolved]  ICICI Prudential — Payment made towards policy number 04775330 is not reflecting

HI,

Please find below copy of my complaint,

From : Kulkarni,Pavan V
To : '[protected]@iciciprulife.com'
cc : '[protected]@iciciprulife.com'
subject : Payment made towards policy no. 04775330 using HDFC credit card ([protected]) which generated transaction id 033193 is not reflecting on the policy


Hello,

This is regarding my premium payment towards my policy no. 04775330.

On 3rd of March I made a payment of 10000 Rs using my HDFC credit card ([protected]) which is reflecting on my credit card as I got a confirmation from the bank, but strangely it is not reflecting on the policy. Transaction id generated for the payment is ‘033193’.

I contacted customer support but they did not prove much o[censored]se and instead asked me to drop a mail to '[protected]@iciciprulife.com', which I did. That generated the call id 21597126 and later got a reply saying no payment was received. So I contacted HDFC again and they confirmed the payment status with the above mentioned transaction id and also mentioned that they can not generate statement till 15th as that is the end date of my billing cycle.

So is it possible to check what the issue with transaction id 033193 is as I understand that payment can not be made to some other policy as the name of the policy holder and name of the card holder should match and I only have one policy with you?

Thanks in advance for looking into this urgently.

Regards,
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Pavan Kulkarni