[Resolved]  ICICI Prudential Life Insurance Co. Ltd. — fraud policy offering and does not understand consumer time importance

Address:Pune, Maharashtra
Website:www.iciciprulife.com/

The ICICI executive offer me below policy and till date they did not delivered any bond paper which can have these details also whenever I am taking followup with the executive they always ask for 15-30 days and again same story.

The offer given as:
Guarantied certificate plan with 0.01% profit sharing starting from 2013.
Premium term-7 years
Profit sharing-5 years
Coverage-600000/-
Accidental- both insure and nominee will be covered
Premium -60000/- p.a.
Guarantied returns after 15 years- 1150000/- up to 250%

None of above promise is completed by ICICI, I am still waiting for bond paper which supposed to be delivered at my register mail address. Till date I have just received Policy document (attached).

PERSON INVOLVED:
1. Executive - policy offer by
2. Manager
3. Insurance Agent
Note: Just to not publicly disclose name I am not noting down here, let me know if it is require I can provide same.

Document I have with me:
1. ICICI Policy copy
2. Insurance Agent I-CARD copy

I would like to get this sort out or get refund my money (60000/- + followup and compensation)

Could you help me to sort this out.
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Aug 14, 2020
Complaint marked as Resolved 
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insurance policy — not to get policy

dear sir
i depoisted cash Rs. 25000 to Mr. Dalip Singh at Gurdaspur(Punjab) branch at the end of Dec. 2007.
yet now i did not get any policy nor any recipt from ur side.
i am in doubt . when ever i contact Mr. Singh regarding this he says it will come u will get it in two or three days.
Pls sir look into the matter so that i get my policy.
With thanks
Rajiv Soni
[protected]

ICICIPruLife Insurance Policy — Non Delivery at given address

Yours is a hopeless courier service.Earlier a cover from ICICI Bank is not delivered and when tracked on line for delivery details, it showed a delivery time as 23-30 hrs on the day of receiving a sms on the mobile.Non of the numbers given in the sms are responding.
Now the above Policy is not delivered at the given address not even any sms was sent from EXPRESSit.
Any other standard courier will leave a message with phone number to contact ascertain the status.
I don't know what kind of tie up you are having with ICICI and what kind of personnel you are engaging to handle your services.

ICICI Prudential — Non delivery of insurance+investment document by ICICI

On 13th July 2009 I got a call from a call center on behalf of ICICI Lombard. After having little knowledge from the caller I given him my residential address to send their business executive.

On 14th evening one Mr. Shalimar Khan (Mobile No. [protected]) visited my residence and collected a farm duly filled and signed alongwith a cheque of Rs. 2500/- for two months premium. However, some papers pertaining to my childern were not available with me at that moment, he said that those papers he will collect from my office at Rail Bhavan, New Delhi but he did not turn up for three or four days. Thereafter, I tried to contact him on his above given mobile no. which he was not picking up during day hours. At around 21:00 hours I again tried him from my other mobile no. which he has attended and on being asked about not picking up a call during day time he said I was in meeting. Anyway, he assured me that he will send one Mr. Narain (Mobile No. [protected]) to my office and will get the remaining papers collected for further submission. Next day Mr. Narain came to my office and got the papers collected but was again in vein when for about 10 to 12 day no feedback received by me. Then again I tried both Mr. Shalimar and Mr. Narain, who have given reasons (however not convincing) for not giving any feedback.

After sometime, I again telephoned them and persued them for policy documents. After my regorous follow-ups I was succeeded in getting sms on 11.08.09 at 17:40 hours from AD ICICIPru which was as follows :

"Plan Name : Health Saver, Policy No. 12338188, Covers: You, your Spouse, Kid1, Kid2 & Kid3. Call24X7 ClaimCare: [protected], Fax No. for Cashless:[protected], Sender: AD-ICICIPru, Message centre:[protected]"

Now, it is 19th August, 2009 but I am still awaiting for the documents.

In view of above, it appears that either something is going wrong in ICICI Prudential unit or the persons with whom I dealt with are FRAUD. If they are fraud, how the money is fetched from my account which was in favour of ICICI Prudential Limited.

You are, therefore, requested to please look into the matter and sort it out as soon as possible as it is causing me an agony which may lead me for legal remedy to available court of law.

All rights reserved without prejudice.

Thanking you,

Satish Kumar Gupta
1480/5, R.K. Puram,
New Delhi.
Mobile No. [protected]
Respectated Sir,

Last year I had taken policy from ICICI bank. Policy no[protected]sava & protect)
After 6 monthes form Delhi office regularly phones were start to come on my mobile no[protected].
They were asking this policy were closed by Bank and you have to change over your plan and this is not benifitioal palns ., etc.
After so much time we are agree to convert this plan and they were said they were transfer first policy amount in to second. And they were give us new policy which we were understand with primium of 30, 000. And this policy no is 12235475. with half yearly premium. The concern person name is Mr Malhotra from ICICI bank Delhi.

After one month same person come to us and tell us there were new plan and ones again you have to change you plan which will more benifitiol to you and also saying that you have to pay only 15000 more within 3 days and your getting more benifial. We pay more 15000. But what happen we recive 3rd Policy .Policy no is[protected]Life Stage Assure.)

Now ICICI bank send us a latter you have to pay preimum otherwise policy will be lapes.

We inquire hall matter then we know on my name there will be three diffrent policy. And I have to pay 90000 Rs per year as a premium.

I had done a complaint 2 to 3 times but they were saying you have to pay, there will be no any provision to cancele the policy . No transfer of mony is possibel. Please sir help me. otherwise i am finished. I am not able to pay 90000Rs per year. I am able to pay or my requiremnt is of only 30000Rs premium.
I am very much upset nobody gives us a reponce from ICICI bank only they were sending a latters you have to pay otherwise lapes. When I am paying mony for same policy each and everytime new policy had been come from last 1 and half year.

Please help me out sir. There are any other source how I can get it out from this fraud. Otherwise I m finished and my total amount of 60000 which i were alredy payied is lapes.

Please suggest any way. Or any hep from Policy or legal authority.

Appriciate your help.

ICICI Prudential Life Insurance Co.Ltd., — Gift Voucher Not given....

I AM NIMESH PATEL. MY ADVISOR CODE 00283347 .. I WAS WORKING IN ICICI PRU LIFE INSURANCE CO LTD AS ADVISOR FROM 1/12/2007 TO 30/03/2009..

DURING THAT PERIOD OF TIME I ACHIEVED MY TARGET AND WAS GIFTED SOME GIFT VOUCHER OF APPROXIMATE AMOUNT OF RS 50000/- ..

ON 17 DEC 2008 THEY WROTE ME A LETTER THAT YOUR GIFT VOUCHER POINT IS DUE, SO REQUEST U TO WITHRAW YOUR POINT....

SO ON 25 OF DEC 2008, I TOLD MY SALES MANAGER TO WITHRAW THAT POINT AND HE DID IT...

ON 17 JAN 2009 THEY SEND ME A LETTER IN WHICH THEY MENTIONED THAT, YOUR GIFT IS PENDING DUE TO SORTAGE OF GIFTS AND THEY TOLD ME THAT WHEN EVER WE GOT PRODUCE FROM COMPANY WE WILL GIVE U AS SOON AS POSSIBLE...

BUT ON 15 MARCH 2009 AGAIN I WENT TO MY SALES MANAGER FOR COLLECTING MY GIFT, HE REQUEST ME TO ONCE AGAIN TO WITHRAW MY GIFT POINT. BECAUCE OF THAT LAST PROBLEM OF SORTAGE OF GIFT VOUCHER OR OTHER PROBLEM MY POINT IS NOT REDUMPTED.. . SO ON THAT DAY I AGAIN REQUEST MY SALES MANAGER TO WITHRAW MY ALL GIFT POINT... AND HE MADE IT...

NOW, ON 1 APRIL 2009 AGAIN I WENT TO MY SALES MANAGER FOR MY GIFT AND I WANT TO LEAVE THAT LIFE INSURANCE CO. ON THAT DAY HE TOLD ME THAT YOUR POINT IS BEEN REDUMPED AND WILL SOON RECEIVED AT YOUR ADDRESS..IE HOME ADDRESS..

ON 15 APRIL 2009, I GAVE RESIGNED FROM THAT COMPNAY.
NOW AFTER RESINING THAT COMPANY THEY TOLD ME THAT WE ARE UNABLE TO PROCESS YOUR REQUIEST OF GIFT POINT BECAUSE O[censored] RESIGNED COMPNAY.

BUT I HAD ALLREADY REQUESTED COMPNAY TO REDUMPT MY GIFT POINT ON DEC 17 2008.
THIS GIFT R MORE THAN 50000/- RS...

MANY MANY FOLLO UP , BUT IN VEIN...

SO REQUESTED U TO LOOK AFTER THIS MATTER AND DO NEEDFUL FOR ME ...

THANKS

REGARDS

NIMESH PATEL
[protected]

ICICIC PREDUNTIAL BOND — NOT REFUND

Non receipt of Maturity Amount

Dear Sir,
This refers to the following details o[censored]nsecured Redeemable Bonds in Nature of Debentures.. (ICICI SAFETY BONDS - Feb 2000) which was alloted in the name of Chandrakant Chhagan Sonawane on 24/03/2000.
Certificate No. = 103686
Bondholder Number = 06908477
No....

insurance policy — id not activated

sir, there are two policy 1 .rmp2804charanjeet111209 2.rmp24860sujan181209 not activated , what is the reason ?

Icici Prudential Life Insurance — Non-delivery of Policy Documents

I have made two annual premia of Rs.12,000 each for my ICICI Prudential Life Insurance Policy No.12619215. The service executive from your company failed to ensure the delivery of the original Policy documents. I have made minimum ten visits to your East Fort office and gave even written requests for the same. Every time the lady at the counter says one or other excuse. I am disappointed and have no option other than writng to you.Sustantial losses on the said investment alongwith the non-cordial response from your staff is hurting. Kindly ensure that the customers are not at the mercy of your negligent staff and my policy documents are delivered promptly at the earliest.
Dear Mr. Deshmukh,

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance
This is still pending with ICICI and when post same complaint on ICICI Pruv Life website complaint forum, they had simply replied that we can not help you out. Which simply means they are agree to this and they do not care about company image in market too.

Very disgusting experience and we do not have law to protect us.
Dear Mr. Deshmukh,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance
rahulddeshmukh's [Complaint's author] reply, Oct 5, 2017
Just to add resolution provided by ICICI.

They asked to surrender policy which means I loose 60K and hey got what they want.

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