[Resolved]  ICICI Prudential Life Insurance — Pinnacle policy not received despite of paying Rs. 1L as premium without any justification, earlier paid money blocked

Address:West Bengal

I have deposited Rs. One lakh as premium of the policy and the money cleared from my account on 18.04.2013. till today that policy is in inactive stage and not updated in system. Right now I was trying to get in touch with their employee Mr. Debottam Neogi (mobile no : [protected]) for solution but initially he picked up phone twice but now he is neither picking up calls (21 calls) nor responding to SMS (29 SMS) despite of trying several times. Now we feel that we are being cheated as we never intended to invest on this policies - We visited Mr. D. Neogi's branch to apply for address change and he saw the balance in all our account and did force selling of this policies while we were open for some policies like FD with some secured interest.
Applied for on-line complaint (call ID#[protected] and received a reply that they have refunded the money by cheque but we have not received anything yet. We have not received any intimation as on what ground they are denying to revive they policy where we are already having huge money with them and they said we cant get those money back too!
I have tried to fill up another complaint online (step 2 as per their procedure) but unable to do so as that system is not working! ... seems its intential to have a erroneous on-line form to discourage or not interested to get complaint!
We are now looking for suggestions and legal help to get our money back which is with them for last 2 years almost. Please suggest the legal procedure.
thanks and regards,
Sanbid
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Aug 13, 2020
Complaint marked as Resolved 
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Icici Prudential Life Insurance — not received of policy or cheque

hello sir
I have applied for policy with application No H S 01314649 & I given the cheque of Rs 6776 ( allahabad bank No 884724) & Rs 15000 ( allahabad bank No 884723) dated 6-9-2010 both cheque have been debited but i have not recieved policy or cheque till now.

Icici Prudential Life Insurance — not receive my policy or cheque

hello r
i have applied for policy with application no HS 39831815 of Rs 10224 (central bank cheque no 550) dated 8-9-2010 . the amount has been debited from my account & till now i have not recieved my policy or cheque.
I am still getting calls from ICICI Prudential Chennai and Mumbai office and SMSs, as reminder for making payments!
Dear Sir(Sanbid),

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance
Dear Sir(Sanbid),

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance
Dear Ms ICICI Pru,
Though I am still having relation with your organization since last 14 years as we don't have any alternative to close those completely, but we all stopped investing or keeping our hard earned money with you just because of the experience having as well as benefit / service offered. We are completely migrating to other nationalized Govt banks which seems more customer friendly than yours so called polished business and money making professionals. It is true that its a blunder to believe just your advertisement and telecallers as reality comes at the later stage which is very common sensical but valid.
Thanks for all ur offered pleasant experiences.
with regards,
Sanbid

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