[Resolved]  ICICI Securities Ltd — Provided Wrong Information

Address:

Thane, Maharashtra

Hi,
I have my Demat a/c with ICICI.I had applied for change of name and address for my existing demat a/c with the transfer of shares.
I was asked to submit the relevant documents and was given an assurance of getting the thing done by 2 weeks time by Miss Tania.Four months down the line,still it has not been done.
When I started following up with the staff members of ICICI,Talao pali branch,then suddenly they discovered that change of name is not possible in the existing account and old account has to be closed and new account should be opened.This took them 1 and a half months to know it for themselves.They also asked me to approach ICICI Bank Branch for the change of name,when i had already changed my name and address there and submitted the documents to them.

Then,I started with the process of opening a new account with them,I got my user id and password too.
But my account is not activated yet neither the transfer of shares is done.When contacted with Mr Deepak Dudani (Branch Head),they say that my old account is not de-activated. So new has not been opened. Now the total time wasted in the process is 4 months and i am left with only continually following up with them.

Firstly they have mis guided me with the process and now they are asking me to wait. What the hell !!! was I doing till date then.......

Extremely shameful for the ICICI Securities,Talaopali. They seem to be just not concerned with the customer grievances neither want to give proper service.
This is a clear case of mis communication amongst themselves with no synchronization.Dissappointed.