[Resolved]  ICICIcredit Card — Reversal of penalties

I am using my ICICI credit card for the last 5 years. I was promptly paying the payment ontime. Afterwards due to financial crisis, I could not pay the amount and hence they started imposing interest and penalty. I followed with them to reverse the interest. After six months they got convinced and said I need to pay the outstandnig and afterwards they will reverse the amount.

When i asked them to confirm the outstanding. they said they will not reverse the penalty and i have to pay full amount.

Please help what i can do in this case.I also wrote to bankng ombudsmon hyd. BUt no resolutoin.

can i ask them for settlememt..