[Resolved]  ICICIcredit Card — Did not receive ICICI Credit Card # [protected] settlement letter yet from the past 2 1/2 years from the ICICI Bank.

Sir,


Subject: Did not receive ICICI Credit Card # [protected] settlement letter yet from the past 2 1/2 years from the ICICI Bank.

I am Srinivas s/o Mr. B.Padma Rao he had ICICI Credit Card # [protected]. My father got heart attack on August 30 th 2006 after he got discharged. ICICI Bank CC collection guy has come to our home for the payment. I spoke to him regarding the settlement of my father ICICI card settlement.

The executive name : P. Prabhkar Reddy asked me to pay rs: 2000 as the first installment for the ICICI card settlement. Which i did on 20 / 10 / 2006 and asked him to get the settlement letter to do the full and final settlement. He asked for 10 days time and called me and asked to come to the Credit Cards office at Saifabad Land Mark: Opposite Assembly.

I Srinivas went to the Credit Card office and spoke to the officer in charge regarding the settlement and committed settlement for 25, 000 rs. The officer asked me to make the payment at the ICICI bank below the office and asked to come with the receipts. I went to him after doing the payment of rs. 23, 000 on 02 / 11/ 2006 and with the receipt of rs.2000 which made earlier.

I explained our financial situation and also submitted the discharge summary of my father being admitted at the hospital for the heart stroke. And requested him to settle the case at the earliest as i dont my father to think and get another stroke. The officer committed to give the settlement letter and made me wait for the whole day and at the end of the day asked me to come tomorrow to collect the settlement letter as there is some delay from the head office to send the settlement letter. I trusted the officer and went back home hoping to get the settlement letter for my father ICICI bank credit card.

Next they made me wait in the lobby for hours together asking me to wait for 5 mins. This thing has gone for 2 months. The officer introduce me to one of the ICICI employee ( Kishore - phone # [protected] )regarding the settlement letter. He also asked me to come to the office everyday to collect the settlement letter and at the end of the day gives me a reason that they didnt heard back anything for the Head office. This continued for 3 months and one day he suggests me " To get the settlement letter if i pay him rs.6000 extra other than the rs. 25, 000 i paid. He will forward my request to the ICICI Head Office and get the settlement letter. So for one full year from 02 / 11 / 2006 to 02 / 12 / 2008 i have been doing circles around the office.


Later one day another executive ( Name : Vijay - Phone# [protected] ) comes home and ask to do the payment. I explained him what all has been going on from the past one year. He asked me to give a personal check for rs 2, 000 again. And said that he will talk to his officer about the settlement and will get the letter. After a week when i contact him about the status. He reported that they haven’t forward the letter for settlement and also the 25, 000 Rs they took it under payments.

He being the ICICI representative suggested me that not to pay a single rupee as they are not taking up my case seriously even after me paying the money and also explaining them about the financial status.

later another executive ( name: Shekar - Phone # [protected] ) contacted me and said that he would get the settlement letter. He informed that he would get me the settlement letter if i pay him 12, 000 rs. This time i asked for the settlement letter first. But he asked me for the payment first and promised to give me the settlement letter after i do the payment.

During this time i also got a call from the Chennai Office regarding the Credit Card Settlement. I spoke the lady and explained her what was going on and also conference the call with the executive Prabhaker Reddy. The lady heard the conversation between me and Prabhaker Reddy as she was on mute. After he hung up, She said that the call has been recorded and she will get back to me with some solution immediately. But so far no resolution from any of them.


So i have come across so many Officers and Executives to do a simple settlement. My Father has being HARASSED and THREATENED by the ICICI Bank employees. Now if he gets another attack because of the TORTURE given by the ICICI employees. I held responsible the ICICI Bank Chairman for this entire episode.


So I kindly request you to do the needful at the earliest possible.

Thank You,
Yours Truly,
Srinivas.
[protected].