ICICIcredit Card — Not ready to do a full and final settlement

Address:

Maharashtra

My ICICI credit card No. is 4477 XXXX XXXX 8000. I called the customer care and requested for a full and final settlement for the above mentioned card for which they said that you will have to pay the minimum amount due for this month and they will start the procedure for the settlement. A month goes by and they again ask for the minimum amount making excuses about papers not being ready for I replied that I wont pay the minimum amount on which they say that settlement is not possible and you will have to pay the amount else interest will be charged and hung up. Now I've also use credit cards from two other banks viz. ABNamro (now R.B.S.) and S.B.I. and they where ready to do the settlement (I got the settlement letter from them the next day after calling them). Now my question is why the hell is a bank like ICICI not ready for settlement and what must I do to settle the issue. Also note that I don't care about being reported in CIBIL.