IDBI Bank - Home Loan — No response on queries raised / followed up

Address:

Maharashtra

Hi,

I am a consumer of Home loan product offered by IDBI Bank Limited & my account is with their branch in Nagpur.

I have been writing & speaking with bank officials @ Nagpur branch since 4th April & haven't got a satisfactory reply from the branch at Nagpur.

The queries were simple -

1. I wanted to increase my EMI.

2. And in future, due to any circumstance if i would like to reduce the EMI what would be the implications?

I have been requesting the officials to communicate in writing. But the reply to me (ON PHONE) is - the query is raised with Mumbai office but they are not replying.

A phone call each week & reminders by mail is a practise since 4th April. A favor done on me by giving me the loan, is what is felt after such stupid excuses.

Can this complaint go to the authorities who may look into for a resolution?

My account Details -

Name - Swapnil Naik
Account No - 041/[protected]
Bank - IDBI Bank
Branch - Nagpur, GUPTA HOUSE.

Thanks & Regards,
Swapnil Naik
+91 [protected]