[Resolved]  IDBI Bank — Don't give s**t about customers

Address:

Uttar Pradesh

I have been IDBI customer since July 18th 2002 when I joined job at Chennai. I used this account as my salary account till April 2006 and after that maintained good amount in this account.

I was out of India for 4 years and came back to Kanpur in Sep 2010. I have used all my cheques by then and my ATM card expired. To receive them I tried to update my Kanpur address at IDBI bank's Phoolbagh branch. First day, I was asked to attach identity proof which has my Kanpur address ( I don't understand the reason behind this, as long as customer can identify himself, he should be allowed to update whatever address he wants. ) Anyways, a rule is a rule. I provided them all the required details next day. It is around 25 days since then and I have called the bank approximately 10 times and all the time I get the response that "Chennai branch has not provided the approval , we will get in touch with them and get the approval before EOB".

I have a substantial amount in this account and because I don't have cheques and ATM, my money is locked. All my tries to make them understand has failed.

I have decided to get out of this bank as soon as I am able to do so.