[Resolved]  IDBI Bank — No service, Bad people

Address:

Thane, Maharashtra

I have transferred my home loan from Axis bank to IDBI bank. IDBI bank told that they have online access to the home loan account and for that I have to open the saving bank account. When I opened saving bank account by providing my residential proof along with home loan account statement for the home loan customer id, still IDBI bank opened the account in different customer id and now not ready to update or provide me home loan account online access to check my account.

The home loan department of andheri is worst, after my part payment to my home loan account they are not ready to provide me any updated document like account statement and repayment amortization chart to understand the updated situation of account. They are asking to pay Rs. 115 to get the account statement. Which is worst. Even after earning so much of interest thet still want more money to provice service to the customer. I don't know whether there is any rule of RBI that not to provide any updated documents to the customer when in case o[censored]pdates in the account. This is worst.

I don't know when all these people will understand Service to the customer is more important.