[Resolved]  Idea Cellular — IDEA 3G WORST SERVICE

Address:

Bangalore, Karnataka

I activated the IDEA 3 G plan of rs 450 rental pm in Sep 2011. I was told by their staff and also printed leaflets every where that i can use 1.2 GB pm. The billing was not a issue for the Sep 2011 even though there was and even now lot of connectivity problem exists since they do not have there own 3 g Network and they are depending on aircel or airtel. But when i received the bill for OCT 2011 , i was shocked to see a bill for rs 4049/- . As i calculated there was excess data charge of 2713/- plus service tax which is come to around 3000 k and i credit limit is 4200 /- it touched only in the month of October automatically . When i asked the idea staff and call centre they said I have used 1098 MB and my free usage is only 600 MB. I am shocked to see many of the staff does not even know how much MB is 1 GB and none of them are trained to handle any data plan issues. After fighting with them they asked their senior in the regional office and said it is their mistake and they will reverse the excess data charges charged since its within the usage limit. Till today they have not done and they have barred the outgoing calls 3 times since Nov 1st and every time i need to visit the staff and tell them the whole story and get the lines released. The staff are highly unprofessional in talking and knowledge . I would like to take severe action on the company but i am unable to do it because of my schedule. I need an explanation from the idea staff whats going wrong repeatedly.