Idea Cellular — Postpaid deactivation without prior notice

Address:

Bangalore, Karnataka

Hello,

To whom ever it may concern, This is regarding my recently converted post paid connection( [protected]) which was disconnected without any prior notice except a message giving me just 24 hours of time.


I have being using this number from 5 years as prepaid. Because of daily calls of post paid offers I thought of changing to postpaid but i had no idea this will create lot of problems.

A representative was send to my Bangalore address on 2nd november to collect the documents and an amount of 400Rs. He told me that it will take about 10 days to activate and i will updated on this. But even after 10 days the connection was not activated and also i was not updated. I called the representative ( [protected]- shabaz)and he told me that the he will check and let me know but from that time till date the no is switched off. I called customer care they just tell me dail [protected] from a land line which i couldn't.

Finally on 1st December the post paid got active i.e after 28 days of submitting the documents and money. Also there was no one responsible in the whole Idea company who could update me on this.. I got to know that post paid is activate coz my old sim showed "inactive sim" so i tried switching to the new sim and it was activate.

On 8th december i get a msg stating that my connection will be disconnected with 24 hours and to call 50017 to know the reason. I tried calling 50017 2 to 3 times it just says there is no information available. The reprenstaive no is switched off and the customer care guy says it might be a problem with the documents and he cant do anything i need to contact nearest My Idea.

If its a problem with a document the Idea representative should tell there is a problem or he cannot provide a connection with the documents i have. Else send a well trained person who knows things. Not a person whose keeps his phone switched all the time nor reverts back to tell about the problem.



So my connection is deactivated. I am missing all my calls because i moved to Idea Postpaid and also because as there was no one responsible in the whole idea company to inform me abt things.

I contacted My Idea in my home town Mangalore. They just tell its a document problem. So resubmit the documents or pay extra 500.

So for all the mistakes done by idea I need to pay extra 500 rupees. Also I am not ready to submit as I have submitted it earlier and also because they dint tell me that its a problem before deactivating the service.




Sabeer Ph