[Resolved]  Idea Cellular — Change from prepaid to postpaid

Dear Sir,

Earlier i was using Idea prepaid connection i.e. I -Card.Many a times i was called up by Idea persons to convert connection from prepaid to post paid (Rs 299 plan).I was told that roaming charges will be free on incoming calls and if i dont like the scheme, i can get my prepaid connection back with the same scheme (I-Card) in next month. But later on i got to know from other person that roaming will not be free on the incoming calls.So i just cancelled the plan to change it from Prepaid to Post Paid.Then again many times a Idea person called up me and apologized for the mistake.Then, I was convinced to take the connection.
I was charged Rs 500 for change the connection from pre paid to post paid and told Rs 250 will be adjusted in first month bill and Rs 250 will be adjusted in third months bill.
But later on when first month bill came i was told that Rs 250 has been adjusted in first bill and remaing Rs 250 will be adjusted in 12 th bill.And i got to know that i can change my plan from post paid to prepaid after 3 months and that plan will not be with the same scheme.

I was completely upset.Sir, we ordinary citizans are misguided in this way.
Please try to take stern action against the service provider.

I will be thankful to You.


Nutan Goyal

[protected], [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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