[Resolved] Idea Cellular — Recharge not done on roaming | |
I am a student studying in Pune.During my vacations I visited Lucknow.My simcard validity will expire on 10th May.That is why I contacted Lko customercare on 4th may to about the recharge options who advised me to visit the site & than get it recharged from lko after which i will get both balance & validity extended.The very next day i got a message from Idea about the latest racharge of Rs 195 with TT25 & lifelong validity.So i went to the nearby distributor shop & got my recharge done successfully with a message of conformation.But when i checked my balance it showed Rs 10 increment in balance & Validity till June3.At that moment I called Pune c.c. but they refused to seek any notice.Than i visited idea branch office where they asked me to wait for 48 hrs.But after that also nothing happened & regularly i was getting messages that my sim validity will expire on 10th May.Today(7th may) i called up Pune c.c. & after wasting my time for 20 mins they put me on hold after which line got disconnected.As i was on roaming i lost my avail balance too without any solution.. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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