[Resolved]  Idea Cellular — Non-activation of GPRS....

Sir,
This bears reference to my complaint relating to the Idea prepaid connection ( [protected]) which I took on Aug.26, 2008. After taking the connection I tried hard to get the GPRS facility activited on my phone. But unfortunately despite trying hard the facilty on my phone was not activated. Repeated attempts to get the facilty activited through the help of Customer Care Executives have fallen on deaf ears.Every time I call on the Idea Helpline number I am given the assurance that the facility would be activated soon.To my utter dismay everyday Rs.20 are debited from my account.All this has resulted in unnecessary harassment and has adversely affected my business.So I urge the appropriate authority to do the needful at the earliest otherwise I would be compelled to take legal action against Idea Cellular Ltd.
A copy of this mail is also forwarded to the Public Grievance Cell of TRAI.
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Aug 14, 2020
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