Idea Cellular — Poor Service & harasment
I took the post paid connection (Plan Economy 149) of Idea through the Personnel of Idea Cellular who visited my office on 23rd August 2008. As the address proof I gave him the Bank Statement and Pan Card Xerox. The Address mentioned in the Bank Statement was of my office, since I live in Paying Guest, so I don't have the required address proof. That's why I gave the address of my office. I gave him cheque of 299/ (99 for SIM, 200 as security deposit)-. He told me that whole Maharashtra would local call and 100 minutes of free Idea-Idea to call every month. He also told be that Security deposit of 200 will waive off by adjusting 100/- in 2 consecutive bills. He told me that the connection will be active in next 24 hours.
When the service was not active in next 48 hours, I called the Marketing personnel, and then he told me that after verification, my connection will be restored. On 27th August the person from Idea came to my residence address at 8 PM for verification (1st of all he should be not come to my residence, since I gave my address of my office). Next day he again to my office in the afternoon for verification. On 29th August I got the call for Idea cellular that my verification is successfully completed and connection was restored. The next day 30th August, my service was disconnected. When I called customer service they told me that verification was negative. The reason for negative verification was false. I was told that Verification personnel didn't found me at my residence and instead he talked with my brother. I am alone living in Mumbai, My brother lives in US and my parents live in Ranchi. Then on what basis the verification was negative and Idea cellular cheated me on this issue. They will again send the person for re-verification. After several call to customer service and mail to the Nodal officer, the Idea Personnel came to my residence after 2 weeks. He never visited my office, which was my valid address. This was the violation of rule set by Telecom department, which would result in penalty for Idea cellular. These are only few of complaints I suffered and list is long.
I was levied the roaming charges when I visted Pune and made call. In the Bill Statement, the 100/- was not adjusted and told to me that 100/ was Idea-Idea local call. Even the idea cellular failed to take action on the marketing personnel who lied me. I called to customer service and logged the 3 request to disconnection of the service. I was told that I have to visit idea store. I told him that I have no time to visit the Idea cellular and I am going out of City. Then Customer service personnel told that you would be receiving the SMS for disconnection of service. After several request, the request is not being serviced after raising request 3 weeks ago.
I have suffering the poor service, False committed made by Idea cellular, mental harassments, and loss of time and money due to period my Incoming was blocked. I asked for the compensation which they refused to do so. Now they sent personnel to my residence to collect the bill amount.
I don't have objection in giving the pending bill amount. But I want to ask the questions to Idea Cellular, Who will compensate me for the Poor Service, Unserviced Period, Mental harassments, false promises, Violation of telecom rule etc.
I was the happy customer of Idea cellular (Pune) from Jan 2005 to Nov 2006. I am also the shareholder of Idea cellular. I have lost the trust in Idea cellular. I will advise all my friends to think 100 times while taking the service of Idea cellular ( in broad any product from Aditya birla Group).
Don't treat this complaint as negative but to improve your service and gain the trust of your esteemed customers.
Mob. : +91-9702260411
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