Idea Cellular — activation of Net20 Plan without any request and notification and no cooperation from customer care representatives

Address:

Delhi

Net20 GPRS plan was activated on my phone without any request from my side
and no notification was given to me.

It was activated on 13th May 2010 and Rs20 was being deducted from mybalance daily without any notification.

It was on 15th i realised that my balance was getting reduced very fast, so
i called customer care and asked the reason, then i got to know that gprs
plan was activated.
I had then asked for closure of this plan and refund of money deducted.

Since then daily Rs20 are being deducted and whenever i call customer care,
i am told that the request is in process.

When i called up customer care, then after listening to my query i was asked
to stay on hold and then call was disconnected.
It happened twice. I had called on 10:35PM,17May2010 and 10:40PM,17May2010
repectively.
I hope you record all these calls and i want an explanation why did the
call got disconnected.

On 21May, at 1:45PM Amit kumar from backend team called me and told that plan has been deactivated but now also money is getting deducted.

Its now total 10days(13th to 22nd May) (10*20=Rs200)
I have recieved a sms that service is deactivated. On 21st your representative called me and told the same, but now also money is deducted and no refund is being made.

Moreover, i want to know whos mistake was it that gprs plan was activated
on my phone without any notification and request from my side.

This is not the first time it had happened. Last month also similar thing
happened and it took almost a week for the money refund.( Below is the
attached mail conversation during the similar issue i faced last month)

I am using this IDEA connection from 7years and now these kinds of problems
have increased.

Now i am interested in knowing who is responsible for these mistakes and
the rude behavior from customer care representatives, that they just
disconnect the call when they have no answer.

I had mailed you earlier also on 15May and i got no response.

I am sending this conversation to CONSUMER FORUM and other service providers (airtel,bsnl,vodafone)
Will update you soon with the CONSUMER COURT's case number and other details.

--
Asheesh