[Resolved]  Idea Cellular — complaint regarding the abusive misbehaviour of idea telecaller anjali through phone no. [protected] , [protected]

Address:

Faridabad, Haryana

dear sir,
this is to inform you that i rahul choudhary was having an idea no.[protected] since 3 years . sir i have requested to disconnect my this number at idea neelam bata road N.I.T Faridabad (Hr.) outlet due to poor services and other issues like late credit of cash payments made against bills after repeated followups that why payment when made in cash didn:t got credited the same day.
sir ...when i requested for disconnection the person sitting on the outlet took the sim...destroyed it and asked me to pay the last bill....which i did on the same day and also told me that i have to also pay the bill next to be genrated for the running month ....which will be generated in a week or so....
but to my surpirse i dint get any bill and i forgot about the idea number .

now two days back i got a call from some executive who told me about the pending bill....i told her that i never got any bill at my adress and i have to check and i have told her that ....bill if pending should be only for one month . i repeatedly requested her to send a copy of bill with details ...but to my utter surprise she threatened me and asked me to just pay the bill and said or else we will see.....and disconnected the call...

later on i came to know through some friends that they are getting calls from idea executive anjali and she is misbehaving and threatning and she is saying ....ki ya toh rahul choudhary se baat karwa do...ya adress bata do....ya usko bolo ki bill jama karwa de warna theek nahi hoga.....and and while talking to me also she was just using bad words ...unparliamentry language and threat and she was saying ki rahul se baat karwa do .....at a time while she was talking to me( rahul choudhary) only

we all me and my friedns are so surprised and rather shocked that what kind of behaviour was that ....as she is abusing and using threat unneccesarily...and repeatedly

and sir one things is sure if there is some due on me then it has to be submitted by me so why she is just picking numbers from call details and calling randomly and misbehaving and abusing every one she calls...this is evading my privacy and against the T.R.A.I rules ...obviously i have to bring this to the notice of T.R.A.I also now because this behaviour of your employee anjali is totally unacceptable and unethical..i want an explanation this is what your employees do they harras them...abuse them ...and your punch line is what an idea sirji?

secondly when i din't got any bills the how will i know that i have some pending dues...? i have made payments on time during the time when i was ur customer

thirdly i was a bonafide customer of idea ....the company has all my number and adress ...proper notice should have been given to me from the company and proper actions should be taken against me if company was so confident and convinced that i am defaulter .

sir ...i have some queries why proper action and proper procedure was not adopted ?

sir why didnt idea company gave me proper notice regarding any dues? i have never received any notice and any bill of the period after i requested to disconnect and here i also want to mention that discrepancies were all over there regarding delay in getting bills.....delay in payments being credited when made in cash at your neelam bata road N.I.T Faridabad outlet and i have made complaintes regarding that to customer care verbally as i was idea customer then ...and because of such things....unproper services i was forced to leave the number

sir i demand and i want strict and immediate action against such employee.....with an apology by idea and personally from that employee to each and every person she called and misbehaved .

hoping an postive and immediate reply from you ..with a strict action against that employee with an immediate apology by idea and that employee to each and every person she called and misbehaved..

with an explanation that this is how a company who campains what an idea sir jee in real life when company is doing bussiness and hopes to do great bussiness with the citizens

i once again request you to personally look in to matter and make sure that these vulgar calling of employees .....misbehaviour to my friends and relatives by randomly picking numbers from the call database should be stopped immediately
regards

rahul choudhary

[protected]@yahoo.co.in
[protected]