Idea Cellular Gujarat — non refunding o[censored]nusual balance deduction even after assurance by cust. Care exec.

hi i am gaurav dixit having an idea prepaid conn. With no. [protected]. I have complained in idea about unusual balance deduction for one service for which i have requested cust. Care exec. Pushpaben and himanshu patel in 5 days advance about three times and they assured me that service is deactivated and i will not loose my balance further, but my balance is deducted again for which i asked them but they denied at first and after my valid opinion they immediately deact. Service and assured me that i will get refund of balance after talking to supervisor after that i called them thrice to talk to supervisor but they said he is busy , after that i mailed at cus. Care guj. about the issue then i got some pathetic reply from priyanka kote then i replied again and made her a humble request to let me talk to some some senior person till now i havnt get any reply from her also. And no one is recieving my call on 198 & 12345. Now i request consumer forum to help me getting justice against this fraud activity done by idea.