Idea Cellular Ltd. — Cheapest customer service

Address:

Khordha, Odisha

Hi,

Please refer to my last complaint against Idea
https://www.consumercomplaints.in/complaints/idea-cellular-orissa-circle-bhubane...⇄

Inspite of all efforts, the problem could not be resolved. They simply deactivated the VAS and didn't refund the amount deducted from my account.

When I tried to PORT OUT of idea applying for PORT IN at Aircel, I got a call from Idea 2 hours after I applied at aircel on 27th january 2012.
The number from which I received the call was [protected] on 27th Jan 2012 at 12:42PM.
A female was at the other end, tried to convince me to stay with Idea and cancel the PORT OUT request.
And convinced me that they will refund all my balance and solve all my problem (if any) within 11 hours, but I'll have to continue with them.
I had replied "I dont trust anyone if my problem can be solved.So first u solve my problem and then after I'll confirm.!!".

I was not aware that they are such a big fraud. After 11 hours, I found that no refund was made.
Only I received a sms with header [protected]@ and text content as "Dear Customer, Your request for promotional pack is closed. SR1-[protected]. Thank You" on 28th Jan 2012 at 07:52 AM.

I really don't understand that how do they change the status of complaints from "open" to "closed" without the confirmation of customer.
Really, they play with trust of customers only for few hundred rupees. Shame on them..!!
I am afraid if they will cancel my PORT OUT request.

I want to bring all IDEA cellular officials into this matter.
This is a complete customer harassment and I feel like being cheated with Idea.

I am still waiting for 7 days to be completed.

Don't know why such a big brand is playing with the trust of customers.

Thanks,
Smarjit Debata

[protected]