[Resolved]  Idea Cellular Ltd. — MISBEHAVING TO CUSTOMER

Address:

Kanchipuram, Tamil Nadu

Hi,
Im sathish kumar I got ported from VODAFONE network to IDEA network. I
thought of trying idea 5 rupees daily internet offer, but the service
was so pathetic, horrible to use and even my PC and Mobile got hanged
up due to very poor service. When i raised a complaint the customer
care executives(Mr. Hari) serving lame service and they transferred the
call to senior officers(Mr.Mukesh). I think they are from village the
customer care executives speaks English much fluent then the senior
officers. After that I requested for deactivation to Mr. Hari (CSR) he
assist me to send some message but still never worked and they kept
taking my money daily. Once when I asked for the compensation, after
explaining the history to many people Mr. Mukesh the Senior officer
assured me that he had taken it as complaint and ll get it within 24
hrs, but 2 days later I came to know that he provided fake info to me.
Again I raised a complaint and successfully it happened through a
female. Then one Gentle man nor a Tribe person called name S. HARISH
KUMAR as BACK END OFFICER. He was a person annoyed me misbehaving and
being very rude to me. Eg: “ Sir you want money or not sir…??!!! Like
an illiterate person he asked. When I tried to explain my problem he
PURPOSELY MADE ME ON HOLD and DISCONNECTED THE CALL MANY TIMES, after
again called and said their was a connection problem at his side. Poor
chap doesn’t even to know how to lie, while he called me from the back
end then how could the line gets disconnects?.
2.For a proof when I started recording the conversation he is fighting
to me to stop on very rude and by threatening me when I said I cant
stop recording I need it for proof he told then I am disconnecting and
he disconnected the line. I am surprised how come this IDEA network
could select a person behaving very rude or misguiding the customers.
Are you idea network serve good mobile network or serve any gundas or
serve rowdies.
Rowdies List:
Hari (customer care executives) I spoke to him on 08 April 2011 12.56
am Tamil Nadu, Chennai Location
Mr.Mukesh(senior officers) I spoke to him on 12 April 2011 12.56 am
Tamil Nadu, Chennai Location

S. HARISH KUMAR ( BACK END OFFICER) This is the main person misbehaved
very badly if required I have proof with me.i spoke to Mr. S. Harish
Kumar on 14.04.2011 5.42 pm Tamil Nadu, Chennai Location


IF POSSIBLE PLEASE TEACH YOUR OFFICERS WITH GOOD ENGLISH TRAINER.


IDEA NETWORK SUCKS ON SERVER CUSTOMER SERVICES.