[Resolved]  Idea Cellular Ltd. — Fraud Bill

Address:

South Delhi, Delhi

Hi Consumer Complain Team,

Kindly find below my email conversation I had with my Mobile Service Provider. Despite of my all efforst and follow ups, I didn't receive any support from them.

Request you to please look into this & kindly help me to come out of it.

Looking for your kind support.

Best Regards,
Pankaj Chahal
+[protected]



Idea Team,

I didn’t receive any response from your end. Hence, I m going for portability option.

Regards, Pankaj Chahal

From: Chahal, Pankaj
Sent: Tuesday, January 31, 2012 1:18 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Reminder 2- Clarification Required

Reminder 2.

Thanks & Regards,
Pankaj Chahal

From: Chahal, Pankaj
Sent: Saturday, January 28, 2012 7:15 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: Reminder 1- Clarification Required
Importance: High


Hi Team,

Reminder 1.

Is Idea team looking into this case or do you want me to escalate this to Mr. Sanjeev Govil & Mr. Subbaraman Iyer from corporate perspective???

Thanks & Regards,
Pankaj Chahal

From: Chahal, Pankaj
Sent: Saturday, January 21, 2012 4:44 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Clarification required
Importance: High

Hello Idea Team,

Further to my conversation with Idea representative (Pooja) on 13th /14th Jan that I should wait till my bill gets generated on 15th Jan’12.

2-3days back when I checked with your CCE then came to know I have been charged approx 5800 rupees for Internet uses (GPRS/Internet access) and uses show that I have used approx 284MB, which is not to acceptable to me at any given situation.

I need clarification/actionable on the below mentioned points :

- I didn’t send any request to activate any GPRS or Internet service to my number & have been using this number for last only for 3years calls & SMS services then how come it has got activated.
- Moreover, I didn’t receive any call/SMS from Idea that these services are active on your number & didn’t use any GPRS/Internet Services but yes, I have changed my handset a month back & was not aware that these kind services has been activated without any intimation.

Moreover, I called on # 198 and spoke to the Floor Supervisor & request him either help me or register my request but he also denied to take my feedback/complain.

Hope, my above communication states very clearly that Idea cellular team has distraught me by making unwanted calls about payment to which I have been requesting that please register my complain.

I really have no idea whether I should continue with Idea services or go for portability subsequently go for legal action.

Note - Waiting for your revert in writing before you make any call to me.

Thanks,
Pankaj Chahal


From: Chahal, Pankaj
Sent: Sunday, January 08, 2012 2:21 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Clarification required

Hi Team,

Moreover, wanted to inform you that I spoke to one your CCE yesterday and discussing about the bill amount subsequently my phone was deactivated & today when I spoke to CC team, came to know that I have logged a request of lost my hand phone.

Which is not true, I was expecting important business call and I have lost of revenue 5Mn. Now, If I ask this question to Idea team. Who’ll recover this.

I need clarification & quick revert on this.

Thanks,
Pankaj Chahal

From: Chahal, Pankaj
Sent: Saturday, January 07, 2012 9:58 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: Clarification required

Hi Idea Team,

Today, Idea haven't lost customer but yes, trust.

This is really pathetic service after being valuable customer of Idea.

I have been using Idea for last 5years and I was surprised to know that my unbilled amount of this month is approx INR 7000.

I used to trust Idea and after this its a time to take step to change my service provider. Moreover, Idea customer care service is also not upto the market standard.

This email is just to inform you as because I know Idea team will not take any action.

Thanks for supporting me till date.

Regards,
Pankaj Chahal
+[protected]
+[protected]