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Idea Cellular Ltd / Netsetter - Poor Network, Poor speed (Downloading & browsing)

 
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  santosh kumar pandey 1
IN THE COURT OF NATIONALCONSUMER DISPUTE REDRESSAL FORUM DELHI

Consumer Complaint No 19885 of 2009.
Santosh Kumar Pandey
S/o Sri Shyam Nandan Pandey
Resident of –
Vill. - Chandwar, P.O. - Chandwar,
P.S.- Muffasil, Hazaribag, Jharkhand.

VERSUS
IDEA CELLULAR
Idea Cellular Limited
'Windsor', 5th Floor, Off CST Road,
Near Vidya Nagari, Kalina, Santacruz(E),
Mumbai – 400098
Tel: 91 22 6682 0000
Fax: 91 22 6682 0499

To
The hon’ble President and his companion member of the forum
Sirs,
The complainant named above respectfully submits as follows:-
1. That a Net Setter of Idea Cellular was purchased on 06-May-2009 from Air Link Inc., A1, Centre Market, Sector-3, B.S.City, Jahrkhand-827003, Vide Bill No- 461 and the said Net Setter No. 9708693662 was recharged by Rs.749/- for unlimited surfing and downloading for one month.
2. That the Idea Cellular Claims it is high speed internet device capable to provide 236.8/kbs Speed. Browsing Speed Downloading Speed (Ref. Company’s advertisement enclosed)
3. That complaint couldn’t avail the above speed because of poor connectivity in EDGE Mode and No Connectivity in GPRS Mode. If Connected it gives browsing Speed (max. ) i.e. .13/kbs and Downloading Speed (max.) i.e. .15/kbs
4. That on complain through Customer Care they refuse to give proper information & harassed the complainant by saying that these is no balance in the said net setter & it is to be required to get recharge. Customer Care didn’t provide conversation ID to the Complainant.
5. That the complainant has lodged several complains vide id no. 7082122, 7264170, 6644976, 7753494 through customer care but no action was taken. Only claimed by the Customer care that the communication id has been processed
6. That the complainant saw that there was no remedy through Customer Care approached nodal grievance cell & Apex grievance Cell of Idea and lodged a case to resolve the issue.
7. That the nodal officer namely Mr. Abhijeet over 9708297966 rather solving the issue he misbehaves with the complainant stating that Bahut Kanun Aati hai….
8. That the Complainant then tried to contact with Mr. Sanjeev Agga (GM) over Phone bearing No 91+ 22 6682 0000.Several times to request to look into the matter. But the matter is still pending till date & not action taken by the Idea cellular even GM shown no intention to look into the matter.
9. The complainant has to loose job from Sri Vidyasagar Education Trust from 23th May, 2009 for not providing data to his seniors. Apart from this that the complainant couldn’t avail the benefit of the unlimited downloading & browsing due to poor speed and poor network. And the situation is still persisting similar.
10. The complainant is still unemployed from the day above mentioned, and has suffered financial loss of 20, 000/- PM and mental agony & harassment a lot that is not measurable.
11. That Idea cellular has ignored the instruction given by the hon’ble Secretary, National Consumer forum Govt of India.. Vide Id No 19885

The Complainant is begging true justice in the above matter.


Place: Bokaro
Date: 9 June 09 Santosh Kumar Pandey
(in person)


Verification

I Santosh Kumar Pandey (Complainant) S/o Sri Shyam Nandan Pandey, R/o Chanduar, P.O. - Chanduar, P.S. Muffasil, Hazaribag, Jharkhand, do hereby solemnly declare and state that the contents particular of the complainant stated above are true the best of Knowledge and belief. Nothing stated therein is false and nothing has been Misstated / Concealed therein.
Verified at this 9th day of June 2009 at Bokaro.

Annexure Santosh Kumar Pandey
(Deponent)



1.Advertisement of Net Setter with the Description of the Speed.



Idea Cellular has launched the new Net Setter EG612 USB Modem (usable with both desktops & Laptops) with data, & SMS facility. It is a conveniently slim & stylish solution for internet access on the move. USB modem is a dedicated data access (GPRS) device to be used with desktops / laptops for wireless internet (GPRS) access.
Idea Net Setter is a terminal available for high-speed wireless network access, with which the users can access the Internet in the wireless way at home, office, outdoor sites and so on.

The Idea Net Setter supports the following standards:

Global System for Mobile Communications (GSM)
• Global System for Mobile Communications (GSM)
• General Packet Radio Service (GPRS)
• Enhanced Data Rates for Global Evolution (EDGE)
The Idea Net Setter supports the following services:
• Data service
• Short message service (SMS)
The EDGE peak rate and effective peak rate are 247kbit/s and 236.8 kbit/s respectively; the GPRS peak rate is 85.6 kbit/s.The IDEA Net Setter is connected to a portable computer or PC by a USB interface. In the service area of the EDGE/GPRS/GSM network, user can wirelessly surf the Internet, send/receive messages and emails. With the high speed, reliable performance, and easy operation of the IDEA Net Setter, the users can enjoy much more in experiencing the wireless network.

The product is priced at Rs. 2490/- MRP (incl of taxes)
Features
• GSM/GPRS/EDGE 850 MHz/900 MHz/1800 MHz/1900 MHz
• Global roaming
• GRPS/EDGE Class1~Class12
• Data and SMS capabilities.
• SMS services (group sending and editing the extra-long messages)
• Plug & Play function, Zero CD installation
• SIM-lock function
Postpaid Plans
Tariff Plan Monthly Rental (Rs) Free Usage Usage charges beyond free usage Special Offer (For first 3 bill cycles)
Net Setter 299 299 512 MB Rs 2/mb Free usage - 1 GB
Net Setter 399 399 1 GB Rs 2/mb Free usage - 2 GB
Net Setter 849 849 Unlimited NA Rental - 500
Complaint comments 7 Comments     Updated:
Resolve this Complaint  

Comments

 

Not getting group sms from internet - Idea

Not getting sms from internet groups like www.smsgupshup.com and other websites from last 3 days (12 Feb. 2009)

The other service providers is successfully working this system. but idea is not supporting this from last few days.

we are contact to customer care. but he surely saying "not our problem"

"and Idea can cheating every costomers' LiFE"
 

Poor Surfing Speed - IDEA/Idea Netsetter

I have Purchase Idea Netsetter(USB), which promises speed of 236.8 kbps. In actual the speed is absolutely hoax, seldom the download speed exceeds 1-2 kbps, it ocassionally around 600 bytes per second.

Even opening search engine like google takes a while. I feel absolutely cheated by idea.
 
(Error No.1722 : Server unavailable ) Server not found at Bhyanader, but Range showing full. And Mumbai at fort side it is working but speed is slow. Please look into matter and do the needful
 
the antenna showing very strong. but i am getting 15-20 kbps of speed. I tried in night hour, early morning hours. no increase in speed. i am totally unhappy with the service. i will not promote any one to buy idea net setter
N Feb 1, 2011 by
User
anjaneyulug63 Idea Cellular Ltd.  - Hyderabad, Hyderabad, Andhra Pradesh, India
 

require mobile net browsing - Idea

unable to open browser in my mobile phone& packet data settings are unavailable so that we are not able to see the service messages
A Dec 2, 2011 by
User
Kumar Anshuman  
 
the antenna showing very strong. but i am getting 15-20 kbps of speed. I tried in night hour, early morning hours. no increase in speed. i am totally unhappy with the service. i will not promote any one to buy idea net setter
Are yaar lant hai is company ke promoter pr. naak main dum kr diya kambaklhton ne. kabhi jo sahi speed dein. mint main 5 baar fluctuate krenge. data transfer rate ...bole toh Jay Shree Ram...[hindi toh aati hogi nhin tech team ko inki, vilayat main jo paida huye] ...Yeh abhishek bachchan...idea idea..ji krta hai isko hi chipka doon apna modem.

Dear, taras khaao, reham kro hum pr aur apne sales team pr. bechare mihanat kr, sach-jhooth bol kr customer banaate hain aur kr dete ho tum log unki aisi-ki-taisi.
idea edge user8651442570.
1 mint ka kaam main 10 mint lagwaa dein.
aur kitni malaamat ki zroorat hai...mere vilati pyaare tech team.
N Jul 11, 2012 by
User
jaagjao  
 
All complaints to telecom operators be reflected in the bills.
E-Complaints are answered with only an auto e-reply without any complaint number by mobile operators Idea / Vodafone etc.
Are they not supposed to generate a complaint number for reference?
Require Consumer Organizations / NGO / Telecom Regulatory Authority of India / Consumer groups to check this.
Steady & Strong Network signal for uninterupted communication is the need of day in the wake of regular traffic jams / long distances to cover.

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    Idea Cellular Ltd / Netsetter - Poor Network, Poor speed (Downloading & browsing)