[Resolved]  Idea Cellular Ltd / Netsetter — Poor Network, Poor speed (Downloading & browsing)

IN THE COURT OF NATIONALCONSUMER DISPUTE REDRESSAL FORUM DELHI

Consumer Complaint No 19885 of 2009.
Santosh Kumar Pandey
S/o Sri Shyam Nandan Pandey
Resident of –
Vill. - Chandwar, P.O. - Chandwar,
P.S.- Muffasil, Hazaribag, Jharkhand.

VERSUS
IDEA CELLULAR
Idea Cellular Limited
'Windsor', 5th Floor, Off CST Road,
Near Vidya Nagari, Kalina, Santacruz(E),
Mumbai – 400098
Tel:[protected]
Fax:[protected]

To
The hon’ble President and his companion member of the forum
Sirs,
The complainant named above respectfully submits as follows:-
1. That a Net Setter of Idea Cellular was purchased on 06-May-2009 from Air Link Inc., A1, Centre Market, Sector-3, B.S.City, Jahrkhand-827003, Vide Bill No- 461 and the said Net Setter No. [protected] was recharged by Rs.749/- for unlimited surfing and downloading for one month.
2. That the Idea Cellular Claims it is high speed internet device capable to provide 236.8/kbs Speed. Browsing Speed Downloading Speed (Ref. Company’s advertisement enclosed)
3. That complaint couldn’t avail the above speed because of poor connectivity in EDGE Mode and No Connectivity in GPRS Mode. If Connected it gives browsing Speed (max. ) i.e. .13/kbs and Downloading Speed (max.) i.e. .15/kbs
4. That on complain through Customer Care they refuse to give proper information & harassed the complainant by saying that these is no balance in the said net setter & it is to be required to get recharge. Customer Care didn’t provide conversation ID to the Complainant.
5. That the complainant has lodged several complains vide id no. 7082122, 7264170, 6644976, 7753494 through customer care but no action was taken. Only claimed by the Customer care that the communication id has been processed
6. That the complainant saw that there was no remedy through Customer Care approached nodal grievance cell & Apex grievance Cell of Idea and lodged a case to resolve the issue.
7. That the nodal officer namely Mr. Abhijeet over [protected] rather solving the issue he misbehaves with the complainant stating that Bahut Kanun Aati hai….
8. That the Complainant then tried to contact with Mr. Sanjeev Agga (GM) over Phone bearing No 91+[protected].Several times to request to look into the matter. But the matter is still pending till date & not action taken by the Idea cellular even GM shown no intention to look into the matter.
9. The complainant has to loose job from Sri Vidyasagar Education Trust from 23th May, 2009 for not providing data to his seniors. Apart from this that the complainant couldn’t avail the benefit of the unlimited downloading & browsing due to poor speed and poor network. And the situation is still persisting similar.
10. The complainant is still unemployed from the day above mentioned, and has suffered financial loss of 20, 000/- PM and mental agony & harassment a lot that is not measurable.
11. That Idea cellular has ignored the instruction given by the hon’ble Secretary, National Consumer forum Govt of India.. Vide Id No 19885

The Complainant is begging true justice in the above matter.


Place: Bokaro
Date: 9 June 09 Santosh Kumar Pandey
(in person)


Verification

I Santosh Kumar Pandey (Complainant) S/o Sri Shyam Nandan Pandey, R/o Chanduar, P.O. - Chanduar, P.S. Muffasil, Hazaribag, Jharkhand, do hereby solemnly declare and state that the contents particular of the complainant stated above are true the best of Knowledge and belief. Nothing stated therein is false and nothing has been Misstated / Concealed therein.
Verified at this 9th day of June 2009 at Bokaro.

Annexure Santosh Kumar Pandey
(Deponent)



1.Advertisement of Net Setter with the Description of the Speed.



Idea Cellular has launched the new Net Setter EG612 USB Modem (usable with both desktops & Laptops) with data, & SMS facility. It is a conveniently slim & stylish solution for internet access on the move. USB modem is a dedicated data access (GPRS) device to be used with desktops / laptops for wireless internet (GPRS) access.
Idea Net Setter is a terminal available for high-speed wireless network access, with which the users can access the Internet in the wireless way at home, office, outdoor sites and so on.

The Idea Net Setter supports the following standards:

Global System for Mobile Communications (GSM)
• Global System for Mobile Communications (GSM)
• General Packet Radio Service (GPRS)
• Enhanced Data Rates for Global Evolution (EDGE)
The Idea Net Setter supports the following services:
• Data service
• Short message service (SMS)
The EDGE peak rate and effective peak rate are 247kbit/s and 236.8 kbit/s respectively; the GPRS peak rate is 85.6 kbit/s.The IDEA Net Setter is connected to a portable computer or PC by a USB interface. In the service area of the EDGE/GPRS/GSM network, user can wirelessly surf the Internet, send/receive messages and emails. With the high speed, reliable performance, and easy operation of the IDEA Net Setter, the users can enjoy much more in experiencing the wireless network.

The product is priced at Rs. 2490/- MRP (incl of taxes)
Features
• GSM/GPRS/EDGE 850 MHz/900 MHz/1800 MHz/1900 MHz
• Global roaming
• GRPS/EDGE Class1~Class12
• Data and SMS capabilities.
• SMS services (group sending and editing the extra-long messages)
• Plug & Play function, Zero CD installation
• SIM-lock function
Postpaid Plans
Tariff Plan Monthly Rental (Rs) Free Usage Usage charges beyond free usage Special Offer (For first 3 bill cycles)
Net Setter 299 299 512 MB Rs 2/mb Free usage - 1 GB
Net Setter 399 399 1 GB Rs 2/mb Free usage - 2 GB
Net Setter 849 849 Unlimited NA Rental - 500