[Resolved]  Idea Cellular — complain for non availability of service from idea net card .no-[protected]

Address:

Lucknow, Uttar Pradesh

Dear Sir /Madam,

I am Kunal Deb .resident of 551/chha/47, new sardari khera, alambagh, luck now -5, my idea net-setter no is [protected].
I had this connection from approx. a year. Meanwhile my sister who is in Noida doing her masters from their took my net setter to do her project work as their where no nmet connection in her PG. She took it in May till June but during that period the net setter did not worked properly and she had to suffer huge lose in her project work which also effected her results due to delay in submission of those projects. Meanwhile a came to idea office in luck now many times and complained about this but no effort was done from your good office to rectify this problem and during that period I got wrong bill also . For which i complained to the concerned person In your front desk in luck now head office. This all problem where during the May and June period only. Some time the officials said to reset the net setter by taking out the sim card and putting it back after ½ hr , we did all possible things to get our net setter back to work properly but all in vain . And during that time they told me to contact Noida office . My sister called them but they said this no is of luck now so we cant do anything . The luck now office will only help you. During all this harassment which was due to your good office my sister suffered lose in her exams in her internals .
At last all my efforts gone in vain and she came back in July handing me the net setter and I was really ashamed of myself that I was not able to help my sister.
I am using 3 more no. from idea 1.[protected], 2.[protected], 3.[protected]. I am satisfied with their services but what the hell happened to your net setter.
So I was really pissed off by your services and decided that I will not pay the bill until and unless anybody from your good office will pay full attention to my problem and will sort it out. I am also ready to finalize the payment but what about the loss which I suffered . As now your company is facing lose of some rupees you all are so concerned about that and what about my sufferings that you gave to me. I purchased the net setter of Rs 2200 + security amount of Rs 500 + I was paying all the bill regularly till that period because I was interested in using this connection but due to your INEFFECTIVE services I am not paying the bill .
If you want me to pay the bill then you have to also keep in mind the problems that I suffered and after that give me compensation for my loss and I will pay the bill. Otherwise as some calls have been made from your office telling me something about the legal proceedings . then I would like to tell you that I will my self call you in the court of law and fight till the last possible minute which our Indian constitution provides to a consumers .
Or you send some one to solve this problem or be ready for any legal action..

Thanking you

Kunal Deb