Idea Cellular Postpaid Connection — Payments made by me towards, never get credited to my account

Hi, am a idea customer for Goa for last 7 years, i have been paying mine bills thru net banking since last 4 years, for d last 3 billing periods although i pay mine bills on time much before the due dates , amount i pay never get credited to mine account and they block mine connection saying amount not paid, then again i have to mail the payment snapshot and then they credit the amount after long time, it has been happening for last 3 months and no body is bothered inspite of so many complaints to them to either rectify the problem. when i ask them specific, if there is any problem is net banking payments ? they say no. then why dont they credit your amount paid? whey they make us run ? this company doesnt give a better customer support and make us run for nothing...friends its no worth to take services from them any more.. i have just shifted to vodafone & bsnl. much cheaper and better... mine idea nos +[protected]