Idea Cellular Prepaid Services — incorrect deduction of the balance

Address:

Lucknow, Uttar Pradesh

I am a Idea post paid user for more than 2 yrs now.but the recent services are getting worst with the service providers ,first i went to Pune n all of a sudden without any reasons my services was nt worked at all which i complain to the customer care after cumming back to Lucknow and the services was resumed .To my astonishing phantom i had a tough time with the customer care guys asking me to do 100s of different steps to follow which was just like i am again back to 18th century where people n the customer care agents are new to telecom technologies.
Then i was in Delhi for 7 days where the balance was being deducted even on the missed calls i have received or i called to somebody and the call was nt answered .Now when i came back to Lucknow n trying to reach the customer care ,the ivr doesn't have the option to direct the customer to get in touch with the agents to speak or take care of the issue .
My question to the authority is this that if the services goes on like this and if reaching the customer care is so hard as i faced then a day will come when Mr Abhishek Bacchan and all the 1000s of employee who are working in the company will come to roads and the company will loose their customers ,which will be a big time losss,Pls see that the agents are friendly and teh ivr is usser friendly n nt a Pain in ur