Idea Cellular — Refusal to convert from Postpaid to Prepaid

Address:

Pune, Maharashtra

Since 5 or 6 years, I hold this Idea corporate connection, account number - 8.10552929.00.00.100128 and mobile phone number was [protected].

I am currently in USA but before leaving, I had given a written application for converting this number from Postpaid to Prepaid. I also provided all the documents along with the application as requested by the Idea center in Vishrantwadi, Pune. After 1 month I am told that they had lost my documents and now they have communicated that this account cannot be changed to pre-paid since I am in the US ! Well I sent all the documents well in advance before leaving India !!! They even had me pay the 'outstanding dues' and charged Rs. 100 for the Pre-paid sim given to me for use once the conversion happens (which never did).

This mistake from their side has already caused me a month's rent, + Rs. 100 for Prepaid card which doesn't work and now its this month's rental due as well. Of course, the Prepaid sim shows invalid Sim when put inside the phone. For their benifit, I again sent a written application via courier from US to India wasting more money and I have asked my sister to submit a fresh form to Bhandarkar road branch by this week. When she went to the branch, they said it cannot be converted because I am not in India to take the verification call??

Well, first of all verification should not be required for such small things, especially when this is a corporate account and all communication is usually handled by Idea over my official email address.
Secondly, I called Idea customer care from the US twice without any significant progress because it is not considered a Verification call if I make it ! Again non-sense, but I am still willing to talk if they are fine with calling me on my US number.

After finding no way out of this situation, nor any help from Idea with this, I would like to raise this complaint. This is a deliberate time wasting tactics and hostile policies that Idea uses to make sure I will not just pay the rent for the connection for another year (without using it) and also continue holding the connection since I can't even terminate without the so called Verification call.