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Idea Cellular Service, Kerala - poor customer service and high network congestion

 
13 Reviews
User
  Anand Mathew
sir
i am very sorry to write this, but cnt help it, ..it has come to situation where i cannot MAKE A CALL FROM 6PM TILL 10 and other peak times..no way one can make a call to any number..this is very poor service frm u.everytime its shown network busy.
then another one is TERRIBLY POOR CUSTOMER SUPPORT CENTER.for calling a customer service executive, one has to wait for a long time.. u have to go through all the automated announcements for atleast 3 mins which is very irritating and we dont have time for tht also..
then about knowing freebies by sending sms...
we ll get an instant sms saying your request will be processed shortly.. after tht no reply from u..this is actually cheating cusomers.. idea is very keen in giving connections by ads, but you are not providing anything for the growing network which leads the existing customers into trouble..
Complaint comments 12 Comments     Updated:
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Comments

 
Idea mobile sevice very poor customer care also.
N
User
Anirban  
 
Dear Sir/ Madam

I am not an Idea Cell user but i am getting frustrated by the user of mobile no. 9507190233 this person is messeaging me on my no. and i have told him or her that kindly don't message me my sending him or her sms the but still the person is not listing after that i have made him several calls but the person have not receive my calls and switch Off his or her mobile. So i request you to kindly take necessary action or i have to take serious step against this number 9507190233.


Thanks
A
User
sajtvm  
 
Idea has very bad service. I had a very bad experience with them when i change my post paid connnection to pre paid connection. Even though i provided all the documents asked by there service center and cleared all outstanding balance they have barred my serivce. No out going & incomming. Still as of now they haven;t restored my conncetion . I wrote their customer service also but no response till date. Bull sheet service by this idiot idea cellular.
 
respeted sir
i anish
i, m a idea retailer in koovappaly kottayam district and i have some problem in my idea dealer pls conact in my cel 9446923917 or pls send cel no: idea teritary manger in kotayam district its veri urgent
 
I had being using the idea cell no for the past 2 ys lot of unwanted calls from idea customer care example advt from the cos make our life pathetic .
 
9747308593 is disturbing me ...
So pls mail me his full address...
If u do so i'll be very thankfull to u...
 
The most poor "mobile phone customer care service" in kerala is Idea Care.

I got an offer sms from Idea last 29th (29/04/2009) showing Rs 62 idea to idea calls are free with a validity of 10 days with Rs 100 flexi recharge. and the idea to idea calls will be credited in 48 Hrs..

I made the Rs 100 Flexi recharge in the same day...I didn't get the offer even after 60 Hrs...

I registered a complaint on 1st May 2009, They told the problem ill be solved in 48 Hrs
They didn't take any action
I called The Idea Care on 3rd May 2009, Complaint is renewed...
again called on 6th May 2009... as usual complaint is renewd, and informed me that it will be solved before 11th May 10am
...
And still they are extending the time from 11th May to 12th, from 12th to 13th...

Finally I take a dicision that ------ I'll never recharge for an Idea offer again...
 
grown big so that they don't care
 
I am not an Idea Cell user but i am getting frustrated by the user of mobile no. 9747715887 this person is messeaging on my sister's no. and i have made him several calls but the person have not receive my calls and switch Off his or her mobile. So i request you to kindly take necessary action or i have to take serious step against this number 9747715887.
My no 9995454022
 
call charge is deducted frequently without getting connected to the isd no. Yesterday i lost 45rs without call..do some neccssary arrangement to solve this problem..Anil
N Feb 16, 2011 by
User
snk9545309779 Idea Cellular  - Ahmednagar, Ahmednagar, Maharashtra, India
 

unsatisfactory service & reply - Idea Cellular

I had changed my VODAFONE number 9545309779 to IDEA and got activated on 7 th Feb 2011. For the first 4/5 days i was not able to get balance on my mobile. But on 12.02.2011 i noticed the balance reduced to Rs 2.00 .On the same day I contacted IDEA Copliant number 198 and tried to lodge the complaint. But the man attended said he will not register any complant and I may cll 12345 ,
I told him that this number 12345 is not toll free and charges will be deducted from my account. He repeateadlly told me to dial 12345.
In this way I am not at all satsfied about the services of IDEA .When I demanded perticulars of my call for which charges are deducted he did not gave me any perticulars.The call deatils are call made on 12.02.2011 at 02.22 pm and ended for 00.09.01 .
My mobile nbr is 9545309779 & 9422222700
my emialid is shriwallabhkshirsagar@ymail.com
and land line nbr is 02412423808
Hope a single line of reply will be communicated to me and my complaint will be attended too.
Kshirsagar S N Ahmednagar
N Nov 14, 2011 by
User
Ponnamma Joy  
 
Dear Sir.

I am an idea user and yesterday accidently some sort of scratches occurred to my idea sim card. I am unable to use the sim and I need the same number. Please inform me the procedure to retain my old number. I am located in alleppey Dist. Kerala.

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    Idea Cellular Service, Kerala - poor customer service and high network congestion