[Resolved]  Idea Cellular — wrong balance deduction

Dear concern,

Hi this is Pankaj Gupta having service no. [protected] one of subscriber of Idea, right on today only i tried to download a content from phonerotica.com but the balance of rs 40 has been deducted and last it shows Downloading failed, this is not just the first time i had faced two days before too when rs 30 had got deduced without any download, i am a new subscriber but within these 5 days this is the second time i am facing such problem. So please do the needful and i want my balance back.

And what is rediculas is that even the customer care is not connected. So please solve the problem


Regards

Pankaj gupta

hello sir, i m jitendra parashari my no is [protected], i was recharge 150 top up in 19 oct 2010 and in 22 oct 2010 your company has deducted Rs.40 for any value added service without my permission and when i want to complaint to your company then your customer care call not pickup. You do some action against my complaint otherwise i'll go to TRAI and consumer foram, i'll waiting for your reply.Reply me fast.bye

I am having an idea connection [protected] just 30 days old. Yesterday i got my balance Rs. 94 deducted without any reason. Upo asking customer care people, no suitable justification was provided. IDEA....
my first & last experience with IDEA people.....My recommendation to others.......DONT EVER BUY IDEA...:-(

even i have the same balance deduction in my number.

Mob no: [protected]
I did recharge of Rs. 98 which is GPRS plan on 16/04/2011 at 19:30. After that i did Recharge of 34 & 30 in which i got Rs. 50 talktime. And after 30 min 'boom' my balance was 0.00
After that i tried to call customer care but no one helped me. What a customer can do in this situation.

Here are some details which i got through IVR system of idea:
Your last 5 other deduction details are: 1. Rs: -4.98 for GPRS usage on 16/04/2011 19:35:27, 2. Rs: -4.97 for GPRS usage on 16/04/2011 19:34:43, 3. Rs: -4.96 for GPRS usage on 16/04/2011 19:33:31, 4. Rs: -4.99 for GPRS usage on 16/04/2011 19:30:22, 5. Rs: -4.99 for GPRS usage on 16/04/2011 19:29:54,

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC180246 in the subject.

Regards,
Idea Cellular

Idea Cellular — Wrong Balance deduction

Respected Sir,

My Idea mobile number is [protected].

Since last two week my talk time balance has been deducted without any prior notice and at the same time i have been receiving sms stating that i have activated so and so VAS service.
When i talked to customer care they simply said that i have activated this service by calling some number, but i did not do that.
They are simply cheating customers.

Please do some need full against them.

Thanks,
Abhishek

Deduction of balance for Dialler tone was deducted. although that was not activated. For this issue, when i contacted to customer care i talked with the customer care executive Mr. Tushar Hande. this person has no sense how to talk with the customers. He is giving some foolish answers. When i told him to transfer call to his team leader / manager. He was told that he cannot transfer the call to his reporting person and disconnected my call while i am talking with him.
This is the worst experience with idea.

"Rs.15 for VAS on 21/06/2012 12:42:58" this is the detail for transaction.
And there is no request sent for such transaction from my idea no.

Its idea prepaid sim

Yesterday i.e. 5th Dec 2013 at 10:47 PM while browsing the internet on my mobile I suddenly received a message from IZ-ideaCMS
"Dear Customer,
thank you for downloading Dee Caggiano145 from TECHZONE. You have been charged Rs 49. Your balance is Rs. 201.03"
I dont understand since when internet browsing costs you 49 Rs for a page. And there has been no content downloaded also. Moreover I am worried that I could have been told that you have been charged Rs 100 or Rs 1000 or may be a lakh rupees and my balance would have been in the negative. What nonsense is this? I am now scared for opening any page from any link till I have internet provided by Idea.
This is really really annoying. I need someone to look into it and take action against Idea Network and stop these unnecesary SMSes and calls or at least guide me in the right direction.

I am vivek from jaipur. my cell number is [protected] rajasthan. maine ye naya connection liya hai. Connectivity is good. maine 25 ka trail pack liya jisme mujhe mile 500mb for 5 day.lekin maine use kam me nahi liya tha or same day maine 1 bar or 25 ka recharge kara liya to usme mile 130 mb only. lekin net balance add ni huaa or new balance hi raha wo bhi 130 mb. This is very wrong 500mb jiski validity 5 day honi chahiye wo to aapne uda hi di. this very very wrong. i am very very unhappy.

finally mujhe mila 50 rs me 130 mb for 5 day .
that is very wrong.
i want money refund or addition of net balance as soon as possible..

@idea_cares Dear sir, Today 2/10/14 at 12:30 pm, rs.3 deduction at my idea mobile-[protected].than I call 198 customar care.Bulbuli das executive said that, I am a wrong number dial that's why deduction rs.3.before deduction my bal-1220.28rs.after deduction my bal-1217.28rs.
on god, allha kasam i don't dial wrong number belive me.i never do that.
so my request please refund my balance.
Name-Sk md Riajuddin, Mobile-[protected], west bengal circle.
thank you.

Dear sir, Today 2/10/14 at 12:30 pm, rs.3 deduction at my idea mobile-[protected].than I call 198 customer care.Bulbuli das executive said that, I am a wrong number dial that's why deduction rs.3.before deduction my bal-1220.28rs.after deduction my bal-1217.28rs.
On god, allha kasam I don't dial wrong number believe me.I never do that.
So my request please refund my balance.
Name-Sk md Riajuddin, Mobile-[protected], west bengal circle.
Thank you.