Idea Customer Care — mobile balance deduction

Address:Windsor Building, Santacruz East,, CST Rd, Kalina, Bandra East, Mumbai, Maharashtra 400098, Sabarkantha, Gujarat
Website:www.ideacellular.com/

sir, my balance is deducted without prior information to me. when i call to customer care he told me rudely & doesnt respond me. when i ask him about complain he cut my call. &answer rudely to me""u can conplain anywhere"".this occur not 1st time.they alwayys behave like this... I request u to pls solve this problem urgently
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Mobile - idea — Deducting balance

Dear Sir/madam

It may be true that " Ek idea aapki jindagi badal de". Your this slogn really changed my life rather attitude towards your poor service.

I have requested to deactivate my ring tone in last week.The same has been deactivated after second day and about 60 rupees has been dedcutcted from my account on 25/11/2009 .I have launched complaint No.[protected] on 26/11/2009 to Idea customer care executive. He assured me to revoke the deduction within 48 hrs . Till date the same has not been done .

It may please be noted that I have not requested for any new ring tone, as he was said that you have requested for same . I have about five idea cards in my family, such incidence force me to quit these service from idea.

Hope you will look into the matter and revoke the deduction and the same into my account at the earliest.

-- Regards
[protected]
Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no and alternate contact number.

Thanks & Regards,
Idea Cellular!
nilesh dewan

[protected]

alt.contact no-[protected]
without solution i cant comment
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated with us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Idea Cellular!

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