Idea

5 Reviews

Hemant21 on May 31, 2012

Idea postpaid bill query

Hello Team,

My name is Hemant Bagal. I am the customer for the Idea mobile postpaid connection. I am using this connection from past 24 months.
I was happy about this service. But now i ma really very disappointed.
the reason behind this is discrepancies in the postpaid bill from past two months. I am getting charged unnecessary for the SMS- MT charges.
This month i got charge of 80 rs. last month i was charged with 60 rs.
this SMS has sent on every sunday evening 9-10 PM.
I have no inetnsion to send such message which is costing me 20 rs per SMS.
Hence i am expecting the necessary amount or waver has to be given or adjusted in my next bill as this bill is already paid by me.
My mobile number 9689919982.
I called up customer care so many times with no joy.
Customer service was not at all co-operative.
Hence as i have never sent such messages for which i am getting charged.
Please look after this issue.
If this issue resolves then only i will continue with this service. other wise i have to switch to another operator.
Quick reply or action is expected.
Hoping for your best support.

Thanks and regards,
Hemant Bagal
(9689919982)

4 Comments

Comments

Jun 5, 2012 by

ideacellular.cc

Dear Sir,

We wish to inform you that your complaint for Excess charging related issue has been initiated with us; under reference number 157044057 and you shall hear on the same at the earliest.

Regards,
Ideacellular

Nov 13, 2012 by

deepak__r

Dear Idea cellular,

I have also charged the same way, I think this is cheap trick from Idea to cheat customers ... When you post a reply saying a case is created we expect to see root cause of an issue also.

If it is a technical problem, how can this happen after 3 months to me ...

Deepak R

Jan 23, 2013 by

ameya00

Hi,

I am the Idea mobile postpaid customer. My postpaid number is 9881001532.
I am really disappointed with the way the customer service people handled the calls regarding the discrepancies on my bill and the responses that I have recd. from them are really unsatisfactory and unprofessional.

I have been unnecessarily charged Rs. 149 (under "usage charge" section) for something called "SMS - MT" for 1 SMS (Volume) which I have not even sent. I rarely use this mobile number to send/receive calls or SMS and I am wondering where this SMS came from as I do not recollect sending any such message.

I hope that someone takes notice of this and looks into this issue. If this issue is resolved only then I will continue with this service else I plan on switching to another operator.
I hope to get a quick response and action on this issue.

Thanks & Regards,
SS Sajip.
9881001532

Jan 25, 2013 by

ideacellular.cc

Dear Sir,

We wish to inform you that your complaint for Vas Related issue has been initiated with us; under reference number 162750106 and you shall hear on the same at the earliest.

Regards,
Ideacellular