REDUCE OF BALANCE
I have taken a new prepaid connection of Idea Mo. No. 9795175972 on 15.12.2209 & my outgoing start on 16.12.2009 .
My first recharge of Rs. 25 was done on 15.12.2009 & after that etop of Rs. 333 was done on 16.12.2009 at 2 Noon.
On 16.12.2009 i switched off the mobile at 8.30 pm and switched it on at 10.40 a.m. on 17.12.2009. i observed that the balance had reduced by about Rs.120/-.
On telfonic communication on customer care as per details given by Idea Supervisor Miss Yogita a ISD No. 009609613081 call made at 9.15 A.M. on 17.12 (Two time) Charges of Rs. 60+60=120 .
I did not make these calls. Infact my mobile was switched off during this period. How can this be possible. Kindly refund these charges and ensure it does not happen again.