I am a customer of Idea Prepaid No 9795100330 of 'East Idea Circle' and now at 'Bareilly'. I have approached to your Zonal office at Bareilly, who suggested to lodge complaint for redressal. My complaint is as under :-
a) I have got idea msg for '31mein300' and subscribed twice, but not getting 600 SMS pack. A sum of Rs 3.45 is being deducted from my balance.
b) If this service was not for cusomers on roaming as to why this msg reached to customers like me on roaming?
c) This pack was for entire UP & Uttarakhan then as to why services are not being provided to customers in UP or Uttarakhand, who may be on roaming? Your 31main300 msg has misguided to me for subscription.
d) Why 'UP' is not being treated as one 'Circle' like other mobile companies? Your circle concept is earning money after misguiding the customers.
e) My amount Rs 31x2= Rs 62/- may please be recredited in my balance and confirm to me over my mobile. I am not going to utilize your 31mein300 pack. You are also requested to stop the misguiding to the customers, otherwise customer will start saying 'What an idea?' in a negative sence.
f) Please provide me redressal immediately.