[Resolved] Idea Prepaid Sim — refund of amount

deshmukh C .S

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

sir good evening;
i c s deshmukh frm Bangalore my phone # is [protected]
on 13/01/2013 rs 58 & on 16/01/2013 rs98 was deducted frm my account on behalf of that i lodged a complent & got the s r no 1-[protected] to that i got a phone call frm supervisors Mr Aradya,Mr Poorna nanda & Mrs sunita & Mr sidhu that the deducted amount vll be refunded within 24 working hours since on that i use to call every day &the response is u vll get refund within 24 hours definately & is under process bt till today i hv not got the amount . So today i have also given the complaint to news channel CNBC awaaz that this is way idea deals wit its customers .so pls make an arrangment to refund it as early as possible or else i should take further steps to recover the amount. I would like to also giv u todays complaint reference no. 1-EDKSGC8.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Birendra Pandey

from Surat, Gujarat

Idea Prepaid Sim — about wrongly deduction of Rs.20 for Plain Idea to Idea without any Information

Dear sir,

I have a Idea pripaid sim of No [protected] for which without any SMS send by me a scheme of Idea to Idea 200 min free for 30 days company has activected on my no. and deduct Rs. 20/- on Feb.2009. For this I have talk with customercare on dtd 25.02.09. He says that if You wnat to deactivate this scheme you have to SMS - NOIDEA20 to 4444. I have SMS this to 4444 on dtd 25.02.09. After sending this SMS I again call to customer care he told me that your scheme is deactivate after 24 hours.

But on dtd 28.03.09 Rs. 20/- is deducted from my account, when i call to customer care he/she says that your scheme is autoactivate.

I have no use of this scheme and i have not send any SMS / call for activacting of this Scheme, why Rs.20/- is deducted from my account.

I request to you, kindly deactivate this scheme and refund my Rs.20/- to my account which is wrongly deducted by you from my account on dtd 28.03.09

Kindly take this matter seriously and refund Rs.20/- in my account .

Birendra Pandey

snprashanth04

from Durgapur, West Bengal

Idea — Refund of amount

Respected sir,
Myself, Prashanth S.N doing Ph.D in Karnatak University, Dharwad. I am a user of idea since 4 years and my number is [protected], and i was using internet plan simplyenjoy. I unsubscribed this facility 5 months ago, but every month amount is being deducted from my balance for this. I complained about this to customercare many times, but my problem is not solved. I expect this to be solved immediately and my deducted amount to be refunded, else i would be forced to go to consumer court.
Thanking you,
Prashanth S.N
[protected] (idea)

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

We wish to inform you that your complaint for Wrong deduction related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular