[Resolved]  Idea Cellular — CORPORATE SIM deactivation over prior notice and no-one to listen over

From: Gagan Dhingra Sent: Tue 3/23/2010 3:00 PM
To: rajat.[protected]@idea.adityabirla.com; vineet.[protected]@idea.adityabirla.com; pankaj.[protected]@idea.adityabirla.com
Cc: ccare.[protected]@idea.adityabirla.com; [protected]@idea.adityabirla.com
Subject: FW: Regarding your mobile number [protected]
Attachments:


Hello Sir,

Its my duty to draw your notice to the way your people are handling the Idea Cellular System, which is supposed to be the India's most user concerned system.

Myself Gagan Dhingra- working in Tech Mahindra. We provide support to Idea Cellular and also your guys come and sit inside our campus to get more corporate customers, BUT FAIL TO HOLD THE SATISFACTION OF EXISTING CUSTOMERS (CORPORATE CUSTOMERS).
I took a Corporate SIM from Chetan sitting in our campus in Pune- Sharda Campus
Cell# +[protected] on my name- Gagan Dhingra.

After 2 days, I got a call from Abhishek (3rd party verification person) for address verification, when I was in meeting and was not able to come out, and requested him to come after 1 hour OR the next day.

THEN WITHOUT ANY PRIOR NOTICE, MY SIM WAS MOVED TO DEACTIVATED STATE AND THERE IS NO-ONE TO SOLVE THIS QUERY !!!

There was no REPLY over than, even after writing 2 e-mail's to [protected]@idea.adityabirla.com expecting a resolution, wherein I provided 2 options: Either re-verify my address or de-activate my sim.
AFTER 7 DAYS AND a REMINDER, I GOT A REPLY THAT YOUR SIM IS BEING DE-ACTIVATED. (pls see chain mail below).

1. Do you believe in removing customers than sustaining them? If YES, how far will the business move ahead ??
2. What is customer support doing?
3. Whom should I voice-out ?
a. The guy who provided me sim ? He sounds help-less
b. Customer support ?? They are ready to close connection, than to re-verify it.
c. EXPECTING A PROMPT ACTION FROM YOUR END.

PS: Please find below chain mails providing more clarity on what exactly happened over the entire scenario.

Thanks in advance.

Regards,
Gagan | Tech Mahindra
Cell: [protected]
[protected][protected][protected][protected]
From: IDEA Cellular Ltd - Customer Oprs [mailto:[protected]@idea.adityabirla.com]
Sent: Mon 3/22/2010 3:18 AM
To: Gagan Dhingra
Subject: Regarding your mobile number [protected]


Dear Mr. Dhingra,


Thank you for contacting Idea Cellular Customer Services.

This has reference to your e-mail regarding disconnection for your mobile number [protected].

We wish to inform you that your number has been disconnected with effect from 20th March 2010 due to negative verification.


We greatly value your patronage, and look forward to an opportunity to delight you.

Thanks & Regards,

Santosh More

Customer Service Team

IDEA Cellular Limited

Visit us at: www.ideacellular.com

Or Call us on 12345 from your IDEA number for any query or request.


"Idea offers Customer Care through SMS, get complete information on billed/ unbilled amt, Bill plan details and many more details with an instant SMS on your mobile. Type care and send it to 50505 (toll free number)."



Disclaimer

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.



From: Gagan Dhingra [mailto:[protected]@TechMahindra.com]
Sent: Wednesday, March 17, 2010 1:23 PM
To: IDEA Cellular Ltd - Customer Oprs
Subject: FW: Complain for sim de-actiavation WITHOUT notice.



Hello,



Any acknowledgement/ Reply ??



Regards,
Gagan | Tech Mahindra
Cell: [protected]
[protected][protected][protected][protected]

From: Gagan Dhingra
Sent: Mon 3/15/2010 7:23 PM
To: [protected]@idea.adityabirla.com
Subject: Complain for sim de-actiavation WITHOUT notice.

Hello Sir,



I would like to introduce myself as a new user to IDEA cellular- a corporate SIM holder.

I took an IDEA postpaid SIM, cell#[protected] from my office out-let.

After 2 days o[censored]sage, I got a call regarding verification where-in Abhishek- verification guy, called me up for address verification, when I was in-mid of a meeting. I asked Abhishek to come after 1 hour, but there was no responce ahead.

Further, based on this 1 call my SIM WAS DE-ACTIVATED WITHOUT PRIOR NOTICE.



Kindly:

1. Actiavte the SIM immediately and then you can parallely have a verification.

2. Kindly let me know how do I apply for SIM permanent dis-activation.



Thanks in advance.

Feel free to reach me at Cell: [protected] number for any clarification



Regards,
Gagan | Tech Mahindra
Cell: [protected]

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