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IFB Appliances |
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27 Reviews
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Faulty Washing m/c and bad service
I had bought a digital IFB washing m/c 15 months back and since then every month the sevice engineer has to vist my house at least twice to repair it. every month the machine doesn't work for atleast 10 days.
I would like the company to take back this faulty machine and also would request everyone planning to buy a washing machine to go in for any machoine but IFB
Rgds
Sapan Mundra
Pune
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 26 Comments |
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Please note the copalint please.When switched on the procecc is staying in wash and not moving to rince.i want how to overcome the problem.Further i may be informed reg service personnel contact no and address in Vijayawada, Andhra Pradesh.my address:59-1-17/1, T 1 Samyuktha Apartments, Ashok Nagar, Vijayawada.520008
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I had purchased an IFB (Diva Cold) washing machine from a dealer of shop termed as 'Sales Corner' in Vadodara, Gujarat, India on 27th January 2009 at 20:00 hrs. I had received my order on 28th January 2009 at 21:30 hrs. But till now i havent got any one from your company to start the machine as instructed by the owner and it is lying as such at my home and am can not use it for the same purpose. Truly niether the owner of shop (Mr. Jayesh) who is the dealer of your product and niether your company values COSTUMER.
Please look into the matter.
Waiting for your URGENT REPLY!
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30/03/2009 8.27 am
Respected Sir
I am purchased IFB washing M/c from Vijay sales Vashi. And the same machine have some problems. I approached the Customer care and Vijay Sales, and IFB through telphone and Mail. But sir theydid not resolved my problem yet now. So how can I take this issue to IFB higher authorites against these peoples. Hereby I pasted the contents of my before followups with these proples for your notice. I tried so many times with these peoples by smooth manner to get it resolved. But I could not yet get received proper replies from these peoples.
Contact details
Mr.S S Reddy
F 19 1/4,
Bridgeview CHS Ltd.
Sector 10, Airoli.
Navi-Mumbai 400 708.
09324155427
Thanking you
Best regards
S S Reddy
===================================================================
Flag this messageRe: Complaint ResolutionSaturday, 21 March, 2009 8:17 PM
From: This sender is DomainKeys verified"Reddy Shunmugaraj" <sm_ind_39@yahoo.com>View contact detailsTo: sm_ind_39@yahoo.com
Respected Madam
Reminder for your lack of reply to my complaint. Please reply me through mail of your stand and status of my complaint.
Thanking U
Regards
S S Reddy
--- On Wed, 25/2/09, Reddy Shunmugaraj <sm_ind_39@yahoo.com> wrote:
> From: Reddy Shunmugaraj <sm_ind_39@yahoo.com>
> Subject: Re: Complaint Resolution
> To: meenakshi_sircar@ifbglobal.com
> Cc: sm_ind_39@yahoo.com
> Date: Wednesday, 25 February, 2009, 8:10 PM
>
> Respected madam
>
> I am very sorry to say you that My complaint has not been
> resolved from your side so long. Madam really I am not
> satisfied with your Washing machine. Eventhough I tried to
> get resolved it from your delight service representative's,
> Vijay sales and you. Delight service people are trying to
> make fool us. One of Mr Manish one month came to our house
> and take a signature from my wife. See madam if your
> people use that copy as satisfaction of your product from
> our end is not acceptable. And also Mr Shetty (his
> contact no 9820277983) two months back promise me to take
> necessary action on my issue very soon. After that I
> called him on phone so many times, every time he promise me
> we sorted it out as early as possible. Last time I ask him
> to reply me final reply, otherwise I will approch your
> higher authority. Eventhough nothing will
> happen. Now he is not lifting the phone.
>
> Sorry to say madam one month back I wrote you to mail
> regarding the same, but not yet received any reply from
> you. So I could not understand what is going with IFB
> customer care, Delght Services and Vijay Sales vashi
> represenatives. I have tried my side to get resolved
> this issue on right way. But I din't see any right way
> outs. So please take back your product from me and pay
> my amount on smooth way. If it is not get it resolved soon,
> I will have to forcefully take this issue into legal
> manner. And please if you sent any body to my home
> regarding this issue, please take appointment with me and
> sent.
> My contact No 9324155427
>
> Thanking you
> Best regards
> S S Reddy
>
>
> --- On Fri, 12/12/08, Reddy Shunmugaraj <sm_ind_39@yahoo.com>
> wrote:
>
> > From: Reddy Shunmugaraj <sm_ind_39@yahoo.com>
> > Subject: Re: Complaint Resolution
> > To: "ConsumerComplaints.in" <meenakshi_sircar@ifbglobal.com>
> > Cc: sm_ind_39@yahoo.com
> > Date: Friday, 12 December, 2008, 7:45 PM
> > Well Madam
> >
> > My complaint ref No. 2520580 is not been resolved till
> now.
> > Pl do the needful.
> >
> > Contact details Mr.S S Reddy
> >
> F 19 1/4,
> >
> Bridgeview CHS Ltd.
> >
> Sector 10, Airoli.
> >
> Navi-Mumbai 400 708.
> >
> 09324155427
> >
> > Please visit to our address to prior information
> through
> > mobile and
> > confirm the date and time, So I can explain the exact
> > trouble with your service personals of Delight
> Services,
> > Vashi and Vijay Sales Vashi.
> > Thanking U
> > Best regards
> > S S Reddy
> >
> > --- On Fri, 12/12/08, ConsumerComplaints.in
> > <meenakshi_sircar@ifbglobal.com>
> wrote:
> >
> > > From: ConsumerComplaints.in
> > <meenakshi_sircar@ifbglobal.com>
> > > Subject: Complaint Resolution
> > > To: sm_ind_39@yahoo.com
> > > Date: Friday, 12 December, 2008, 1:32 AM
> > > E-Mail from "Meenakshi Sircar" to "Mr.
> > S S
> > > Reddy" at sm_ind_39@yahoo.com
> on
> > > www.consumercomplaints.in
> > >
> > > Fri, 12 Dec 2008 03:32:28 -0600
> > >
> > > Dear Sir / Madam,
> > >
> > > Please send me the details of your complaint
> (ref
> > number)
> > > along with you contact / location details if
> your
> > complaint
> > > has not been attended to by now.
> > >
> > > I will see to it that your issue is dealt on a
> > priority
> > > basis.
> > >
> > > Regards,
> > >
> > > Meenakshi Sircar,
> > > meenakshi_sircar@ifbglobal.com
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I have bought the IFB wshing machine in 2006. The machine is good, but the after sales service is very poor. The service provider (R K International Ashoknagar, Chennai)is Not giving proper service to the customers. If you make a call to the agent they simply said that sir we dont have spares stock.You have cry to get the service from them.
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I have bought an IFB Digital 5.5 kg washing machine on 28th march 2009. Till date, I have registered almost 4-5 tickets for excessive vibration during spin dry. Unfortunately the technician has come to look at the problem and has not been able to solve it. As a lastditch option I have been advised to buy Anti-skid rubber pads ( sold by the franchisee offcourse) to prevent the machine from shiftng due to excessive vibration, but the root cause has not been solved to date. This morning the machine was vibration and two screws came off from the unit and the ring around the machine broke into pieces.
I am sorry to say that in the past twenty days, since I bought this machine, it has been down almost every alternate day and with no visible sign of repairs, I have to revert back to my old faithfull Videocon semi-automatic machine, for which I did not have to replace a single screw in the last 10 years.
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I AM ALSO VITIM OF THIS THIRD CLASS IFB SECVICES.SINCE 5 DAYS I HAVE FILED A COMPLAINT ON 1860 425 5678 AND MY TICKET NO. IS 3241187 10-7-09.
TODAY IS14-7-09-6 PM NO BODY HAS ATTENDED OR EVEN THOUGH REPLY OF THE COMPLAINT.
ANY BODY IN AHMEDABAD WANTS TO BUY THIS THIRD GRADE PRODUCT AND READ THIS FORUM PLEASE DON'T BUY...
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Tkt no 3269196 dt.18.07.2009 lodged with your customer care for my IFB washing machine model Executive Plus which was under AMC.After 9 days the complaint was attended, unfortunately till date the problem has not been resolved.We have lodged 2 complaints through your website and numerous telephonic reminders to your branch office at Lucknow(Mr.Anil 39004321) and Miss Nidhi 9451060879.
It is deeply regretted that the services of your company at Lucknow has reached such low levels.This is at a time when every company is trying to beat competition by excelling in customer services.
Perhaps, you are not realizing how dependant an individual is on such an important gadget like the washing machine.
Please look into the same and relieve me of my problem.
Thanks,
Ian Healy
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Complaint no.71067 dt.28.07.09 lodged with your customer care cell as your office(Ms Nidhi) is ignoring our repeated requests for renewal of AMC of my washing machine.
In case your company does not want to renew my washing machine, please be forthright and inform me, so that I do not have to repeatedly write on this website and to your headoffice/local office.
Also I would appreciate an acknowledgement to my various complaints.
Arlene Healy
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The IFB Service Centre at Hyderabad, one M.A.Associates is indifferent and manned by a bunch of well dressed plumbers who pretend to be engineers. not one of them can speak English properly or have the brains to respon d to the easiest of situations. We bought an IFB Dish washer and have received very bad and indifferent service thus far. I suggest that no consumer waste their time investing in an IFB Machine. This British company is as stupid and disfunctional as the British Government.
DO NOT BUY IFB. IF you have, then go through a consumer court and get yourself a refund.
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i had purchased ifb microwave model 30sc2 from abrol enterprises, raghunath bazar, jammu on 6.1.09.the microwave is not giving heat from that time.i approached abrol ent, costmercare&ifb but they did not gave service.again i complain to you.please solve my problem
thanx
karamjot kour
h.no:24 sec:1
sanjay nagar
jammu
j&k
mob:9419314957
2453103
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This happens even to my IFB washing machine.Please tell me where to complaint?
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I purchased one IFB digital washing machine on 30th march of this year unfortunately, it is unfortunate because only after using 1 month (Date of Delivery-03/04/2009 & date of Installation- 23rd or 24th April 2009) of use the machine started encountering problem.
The problem being started after 3rd use of the machine as whenever we use to put it in any temperature mode i.e. hot 45 degree, 60 degrees or any other similar type mode after running for certain time the timer in the digital output remained stationary, the problem was noticed in the month of May but we ignored as we referred user manual in which it was written under the head TROUBLE SHOOTING (pg. 22) if “program cycle time delayed/ balance time on the display remains stationary- NOT A FAULT”
On 6th of June we selected program Function Warm 60 degree Celsius, but after running for continuous 5 hr the program didn’t ended it stuck to 64 min. We informed the servive centre immediately, No action prompted as I did not know that Service is provided by your franchise ‘smart agencies’.
Getting no reply within 48 hrs we lodged complaint with Customer Care (Complaint No. 3121173) and then started our follow-ups with your Franchisee Service centre and We really didn’t knew how difficult it was to explain them what problem exactly we were facing, Franchisee service engineer visited us for not less than 7-8 times but till date no solution to the problem, Meanwhile your Service engineer also visited my home, every time it is being told to us that some or other parts needed to be changed many of them have already been changed for eg. Timer Relay, Motherboard ETC..
But till date the machine is continuously encountering problem. It is really so frustrating that though the problem were known to authorised service centre but not a single time feedback was taken by them anytime that whether the machine is running or not, every time we used to contact them and explained that what problem we are still facing. At the time of purchase we never thought that IFB had such poor, Pathetic after sale service though It was told by the dealer during purchase but we were not convinced that time thinking the Reputation of the Brand, but now We made a guilty by purchasing IFB having poorest after sales service in Consumer Durables in India.
We are really hopeless as we are unable to see any permanent solution to the above, it is already 3 months we are following up but each time ending up in dark speaking to service engineers. Last Time they said that some major parts has come from Goa, and they replace and checked but same problem continues. It is only our bad luck that to have better comfort this chose digital model of your company. GUY also reiterated this series of machine has some manufacturing, so it is better to Replace the machine as the Machine itself problematic from beginning as your Technical Team fails to correct the problem after 7 Trials, So as a consumer I AM CHEATED.
we would have no other way but to approach consumer forum for seeking help. I would also like to say that the next step which we would be taking is not our choice but it is the only option left to us by company. I hope to seek solution in this regard
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I've bought new I.F.B machine model SENATOR 6 K.g on 21-08-09 from Gupta Electronics unser Invoice no. 9057 dated 21-8-09.
Within two days of purchase problems started with the machine and till date has not been taken care off.
All my efforts to get resolved my complaints have failed despite matter being discussed with even Senior officer including Mr.Gurvinder who is area incharge.
Problem is that initially its Motor was not working, after long chase it was changed after 5 days, even after that neither is machine loading Surf itself and is making lot of noise when it comes to Spin the clothes.
Sir, did i've done any mistake to rely upon such a reputed company and having such long time reputation all over the world, this is a defected piece and should be changed immediately which is mentally torturing me, to be on worse side even now your customer care people have stop responding .
Please help me and not harass any more.
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I am also a custumer of ifb washing machine and i had a lot of complains since i had bought the ifb elena with in 1 year its drums are in bad condition and i had informed this to the service person but he had not done anything . i think the worst decision i took is buying this product . and i find surprising of a company being making such waste products having bad service and all .
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I have bought an IFB washing machine date 23/09/2009 model elena dx sno.65926 and commisioned on 29/09/2009 but same day it develops a problem as belt has come out. I have made complaint to customer care by complaint no.3529769 on 30 sep.and they said it will be look after shortly but after several reminder only they come and attended, again within an hour this machine total power got failed and even after several reminder no technician has turned up till 02/10/2009. Now I have posted the matter for others who are interested in IFB m/c as whether before delivery they will chechup the quality if their answer is yes then it is just a nightmare for cutomer . My reqest to all by any company product but never by a product of IFB.
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IFB machine is worst as wellas their customer care too.
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I have purchased a Washing Machine Model Senator DX on 11-02-2009 from M/s. IFB Industries, I.T. Colony, Patamata, Vijayawada.
I have lodge a complaint on non-function of the Washing Machine to your Help Line 1860 4255678, vide complaint No.4424232 on 24-04-2010.
But, it is more than 20 days, after my complaint, none of your people responded for my complaint.
Hence, I request you the machine may be kept in functioning by deputing your Engineers immediately.
J.Muralidhara Rao
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I am an AMC holder (Elena-2004) whose complaint lodged on 17.09.2010 with the no 5122615 still remains unattended despite numerous calls to customer .
I would advice anyone to think twice before buying IFB product/service.
Vishal
NOIDA
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I've an excellent fully automatic IFB Washing machine since last 5 years. It did NOT give me any trouble. It is working smoothly to our full satisfaction. Everyone is recommended to go for IFB.
Grewal Ludhianvi, 09592009956
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I, S.John, Address: 14, Periyathambi Street, Royapuram Chennai - 600013. bought IFB washing M/c from Vasanth & Co, Chennai - 600013, on 24.6.2009.
Model : AW60-8061 Top loading
Complaint No.5080042 dated 10.9.2010
So far board has been changed.
please look into the matter.
Phone No. 044 25963807 Mobile 9380179528
e-mail:johnsavaramuthu@yahoo.com
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A.Jeevarathnam Naidu
Mr. S S Reddy
A Bakuli
